Apply📍 USA
🧭 Full-Time
💸 70000.0 - 80000.0 USD per year
🔍 Healthcare
- 2+ years of experience in project coordination, client services, or healthcare operations
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office Suite and project tracking tools (e.g., Airtable, Jira, or similar)
- Coordinate the monthly preparation and delivery of documents to clients, ensuring accuracy and timeliness.
- Maintain documentation schedules and track deliverables using project management tools.
- Collaborate with internal stakeholders to gather required data and updates for each client cycle.
- Ensure compliance with data collection and submission standards as outlined in the IRIS onboarding and engagement models
- Serve as a liaison between clients and the Support Team for configuration changes and user access requests
- Log, track, and resolve client support tickets related to IntusCare platforms
- Escalate complex issues to appropriate technical or product teams and follow through to resolution
- Support the onboarding of new clients by assisting with system setup, user provisioning, and documentation handoff
- Work closely with the Implementation, Risk Adjustment, and Customer Support teams to ensure seamless client experiences
- Participate in internal meetings to stay aligned on project timelines, client needs, and product updates
- Assist in preparing materials for client meetings, including executive briefs and training sessions
Project ManagementProject CoordinationJiraCommunication SkillsMicrosoft ExcelOrganizational skillsDocumentationMicrosoft Office SuiteClient relationship managementCustomer support
Posted 1 day ago
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