- Develop and execute Small/Mid-Market Account Management strategy with the VP of Customer Experience.
- Build and implement a foundational enablement plan covering save strategies, ROI demonstration, and proactive insights.
- Collaborate with cross-functional leaders to solidify swim lanes and ensure seamless customer communication.
- Deliver clear, data-driven reporting to leadership on team performance and retention health.
- Set standards for methodical relationship ownership, including account planning, meeting preparation, and closing.
- Establish and manage clear retention and account growth KPIs using a daily dashboard.
- Maintain high-quality CRM hygiene and conduct regular pipeline reviews and deal coaching.
- Hire, coach, and manage a team to ensure optimal coverage and revenue results.
NegotiationAccount ManagementRelationship management+1 more