Publishing.com

👥 101-250 Education Artificial Intelligence (AI)Publishing💼 Private Company

Publishing.com is revolutionizing the self-publishing industry with its AI-powered platform, Publishing.ai. We empower anyone to turn their ideas into income by streamlining the entire book creation and sales process. Our technology leverages proprietary AI and machine learning to simplify writing, editing, and marketing for authors of all backgrounds. We're recognized as the 19th fastest-growing private company in America, and our commitment to innovation has earned us a Great Place to Work® certification with an impressive 99% employee satisfaction rate. Our tech stack includes technologies like nginx, Cloudflare, Google Cloud, and Apache. We embrace remote work and operate globally. Engineering at Publishing.com is collaborative and fast-paced, focused on delivering high-impact features. We're a profitable, bootstrapped company experiencing 50% year-over-year growth. This translates to rapid product and team expansion, with opportunities to contribute meaningfully. We offer an employee-centric culture, flexible PTO, comprehensive health benefits, 401k with employer match, and flexible hours. Join us as we build the future of self-publishing, making it faster, easier, and more accessible than ever before.

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Jobs at this company:

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🔥 Future Support Opportunities

Posted about 14 hours ago

🧭 Full-Time

🔧 Requirements

Be empathetic
Be solutions-focused
Have strong communication skills
Be tech-savvy
Be organized

💡 Responsibilities

Deliver an exceptional experience to our students and customers
Solve problems
Offer guidance
Collaborate with a mission-driven team

Posted about 14 hours ago

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🔥 Future Product Opportunities

Posted about 14 hours ago

🧭 Full-Time

Posted about 14 hours ago

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🔥 Future Operations Opportunities

Posted about 14 hours ago

🧭 Full-Time

🔧 Requirements

NOT STATED

💡 Responsibilities

NOT STATED

Posted about 14 hours ago

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🔥 Future Marketing Opportunities

Posted about 14 hours ago

🧭 Full-Time

Posted about 14 hours ago

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🔥 Future Finance & Accounting Opportunities

Posted about 14 hours ago

🧭 Full-Time

🔧 Requirements

Not Applicable

💡 Responsibilities

Not Applicable

Posted about 14 hours ago

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🔥 Future Engineering Opportunities

Posted about 14 hours ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Candidates should be energized by ownership, solving technical challenges, and working with modern tools.

💡 Responsibilities

Hiring exceptional engineers to work on AI, own challenging problems, and create high-impact solutions.

Posted about 14 hours ago

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🔥 Publishing Accelerator Support Specialist

Posted about 1 month ago

🔍 Self-Publishing

🔧 Requirements

Highly motivated and organized with a positive attitude and a knack for customer service
A true team player, problem solver, and critical thinker who can excel at multitasking and time management in a fast-paced environment
Strong interpersonal and communication skills for engaging with our students through chat, email, and voice interactions
Experience working in a fully remote team environment, ideally with a high-growth SaaS company
A genuine passion for contributing to the success of Publishing.com and our students
Preference for candidates who are members of AI Publishing Academy and have published at least one book
Access to a laptop or computer with a reliable internet connection
Experience using tools like Hubspot, Loom, Intercom, Acuit, Kajabi

💡 Responsibilities

Respond to student inquiries daily across chat, email, and voice platforms while maintaining our brand voice and personality
Prioritize customer service by being responsive, empathetic, and providing accurate information to meet student needs
Assist Coaches with proactive outreach by identifying students who need support and facilitating their progress
Serve as the first point of contact for coaching-related inquiries, resolving straightforward issues and escalating complex ones as needed
Coordinate coaching calendars, schedule kick-off calls, and assist students with bookings
Maintain a tech-first mindset, leveraging automation and AI for efficiency
Monitor live QA calls for Publishing Accelerator students, providing real-time support and clarifying doubts while assisting other departments within customer support as needed
Other duties as assigned

Posted about 1 month ago

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🔥 Sales Support Specialist

Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 40000.0 - 55000.0 USD per year

🔍 Self-publishing

🔧 Requirements

Minimum of 1+ years of experience in customer support and/or sales operations.
Comfortable appearing on video and engaging with small groups in a live setting.
Intermediate proficiency with popular CRM systems
Expert proficiency in using Zoom and other video conferencing tools.

💡 Responsibilities

Assist the host on live group training sessions to ensure sessions run smoothly.
Provide real-time customer support in a group setting during live sessions by troubleshooting checkout processes and addressing attendee inquiries.
Maintain and update attendee and session data in our CRM systems.
Manage appointment scheduling, re-scheduling, and session logistics using scheduling tools.

Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailExcellent communication skillsTroubleshootingSales experienceCRMCustomer support

Posted about 2 months ago

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🔥 Sales Development Representative (Setter)

Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 50000.0 - 150000.0 USD per year

🔍 Self-publishing

🔧 Requirements

1+ years of recent experience as a B2C Setter or Sales Development Representative; a sales course certification from an organization like Grant Cardone or Jeremy Miner preferred
Experience conducting sales calls that end in a closed deal
Unwavering focus on achieving and exceeding sales goals
Highly coachable and open to feedback to continuously improve performance in 1 on 1 and group settings during daily team meetings
High energy, outgoing personality, and strong English fluency to engage and communicate effectively with customers
Commitment to a 50+ hour work week, including flexibility to work during weekends, evenings, and mornings
Proficiency in computer and CRM skills, HubSpot preferred

💡 Responsibilities

Start every day with a drive to exceed your given sales KPIs, constantly optimizing your sales pipeline for success
Conduct 5-7 hour-long, real-time, scripted sales calls daily with prospects via phone and Zoom
Attend mandatory daily team meetings each morning
Demonstrate a relentless work ethic with impeccable attention to detail and unparalleled customer service and objection handling, addressing every customer question or concern
Drive team momentum by setting leads with closers, nurturing and following up with leads
Handle the onboarding process for new software enrollments, conduct the initial sales discovery, and relay crucial information to Closers to ensure client conversion

Customer serviceAttention to detailFluency in EnglishStrong work ethicSales experienceLead GenerationCRM

Posted about 2 months ago

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🔥 High Ticket Closer

Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 31200.0 - 450000.0 USD per year

🔍 Self-publishing

🔧 Requirements

1+ years of remote, high ticket offer sales experience and a proven history of meeting and exceeding substantial sales objectives and closing deals
Professional, high-energy, and high-integrity personality that engages customers and builds trust in a fast-paced, competitive environment
A relentless desire to win that drives you to be better every week
Exceptional persuasive communication skills that allow excellent customer interactions and cross-departmental collaborations
Proactive problem-solver who seeks out and implements effective solutions
Coachable and able to learn quickly to continuously improve performance
Proficiency in computer and CRM skills, HubSpot preferred

💡 Responsibilities

Engage with leads through dynamic live sales calls via phone and Zoom
Masterfully manage your pipeline daily, ensuring no opportunity is missed
Maximize productivity by proactively setting calls and working leads during open hours when no sales calls are scheduled
Take charge of your appointments and meticulously track leads to keep the momentum going
Close deals relentlessly, striving to surpass all targets every day
Complete end-of-day KPI reports to showcase your achievements and identify areas for growth
Actively participate in regular company, department, and manager meetings and trainings to stay ahead and create a culture of teamwork
Consistently meet and exceed monthly objectives and KPIs

SalesforceCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTime ManagementWritten communicationNegotiation skillsActive listeningClient relationship managementSales experienceComputer skillsLead GenerationCRM

Posted about 2 months ago

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