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Sales Support Specialist

Posted about 2 months agoInactiveViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: USA

💸 Salary: 40000.0 - 55000.0 USD per year

🔍 Industry: Self-publishing

🏢 Company: Publishing.com👥 101-250EducationArtificial Intelligence (AI)Publishing

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailExcellent communication skillsTroubleshootingSales experienceCRMCustomer support

Requirements:
  • Minimum of 1+ years of experience in customer support and/or sales operations.
  • Comfortable appearing on video and engaging with small groups in a live setting.
  • Intermediate proficiency with popular CRM systems
  • Expert proficiency in using Zoom and other video conferencing tools.
Responsibilities:
  • Assist the host on live group training sessions to ensure sessions run smoothly.
  • Provide real-time customer support in a group setting during live sessions by troubleshooting checkout processes and addressing attendee inquiries.
  • Maintain and update attendee and session data in our CRM systems.
  • Manage appointment scheduling, re-scheduling, and session logistics using scheduling tools.
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