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Publishing Accelerator Support Specialist
Posted about 1 month agoViewed
🔍 Industry: Self-Publishing
🏢 Company: Publishing.com👥 101-250EducationArtificial Intelligence (AI)Publishing
🗣️ Languages: English
Requirements:
- Highly motivated and organized with a positive attitude and a knack for customer service
- A true team player, problem solver, and critical thinker who can excel at multitasking and time management in a fast-paced environment
- Strong interpersonal and communication skills for engaging with our students through chat, email, and voice interactions
- Experience working in a fully remote team environment, ideally with a high-growth SaaS company
- A genuine passion for contributing to the success of Publishing.com and our students
- Preference for candidates who are members of AI Publishing Academy and have published at least one book
- Access to a laptop or computer with a reliable internet connection
- Experience using tools like Hubspot, Loom, Intercom, Acuit, Kajabi
Responsibilities:
- Respond to student inquiries daily across chat, email, and voice platforms while maintaining our brand voice and personality
- Prioritize customer service by being responsive, empathetic, and providing accurate information to meet student needs
- Assist Coaches with proactive outreach by identifying students who need support and facilitating their progress
- Serve as the first point of contact for coaching-related inquiries, resolving straightforward issues and escalating complex ones as needed
- Coordinate coaching calendars, schedule kick-off calls, and assist students with bookings
- Maintain a tech-first mindset, leveraging automation and AI for efficiency
- Monitor live QA calls for Publishing Accelerator students, providing real-time support and clarifying doubts while assisting other departments within customer support as needed
- Other duties as assigned
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