Manage daily support questions regarding product usage, account setup, billing, and troubleshooting.
Investigate issues methodically, escalating bugs to engineering with clear technical documentation.
Maintain and update help center articles, guides, and instructional walkthrough videos.
Collaborate with the product and engineering teams to share customer feedback and resolve technical issues.
Use internal tools like Front, Recurly, Customer.io, and HubSpot to manage customer conversations and accounts.
SaaSHubSpotTroubleshooting+1 more
About Resource Guru
Resource Guru pioneers in cloud-based team scheduling and leave management, transforming how organizations handle their most valuable asset: people's time. Trusted by over 65,000 users in 100+ countries, including giants like Apple, NASA, Uber, and the NHS, Resource Guru provides an intuitive platform to visualize availability, prevent overbookings, and optimize workflows. Since its founding in London in 2011, the company has grown from a seed-funded startup backed by Index Ventures to a leader in productivity software, consistently focusing on user experience and delivering a premium product.
How We Work
Resource Guru operates as a small, fully remote team with employees spread across the UK, Europe, and South Africa. You'll find a collaborative environment where communication thrives primarily on Slack, complemented by daily video standups. This setup offers significant flexibility, requiring only a 4-hour time overlap with GMT business hours. The company embraces a philosophy of autonomy and self-motivation, valuing individual drive and intelligent decision-making over rigid hierarchical structures. They believe in fostering a supportive and inclusive workplace where everyone feels comfortable being their authentic selves.
Engineering at Resource Guru
Resource Guru builds robust, user-friendly software that simplifies complex resource management challenges. Their platform focuses on intuitive design, offering features like drag-and-drop scheduling, advanced clash management, and comprehensive reporting. The team continuously enhances the product, integrating with essential tools like Google Calendar, Jira, and Slack to ensure seamless workflows. Engineers at Resource Guru tackle problems related to real-time availability, capacity planning, and efficient data flow, aiming to create a product that is both powerful and blissfully simple. They leverage technologies such as DNSSEC, WordPress, Font Awesome, Cloudflare CDN, and Google Analytics 4.
Why Join Us
Drive real impact by shaping how thousands of teams globally master their time and resources.
Work in a fully remote, flexible environment with a strong emphasis on autonomy and a healthy work/life balance.
Collaborate closely with co-founders and a thoughtful, low-ego team that values innovation and continuous enhancement.
Embrace AI-first ways of working, leveraging cutting-edge tools to accelerate research, drafting, and experimentation.
Benefit from a strong commitment to personal and professional growth with generous allowances for training and home office equipment.
Benefits & Perks
Competitive salary with stock options.
30 days paid holiday + additional company holidays from Dec 24 - Jan 1, plus your birthday and house move day off.
Flexible hours and remote work from anywhere within +/- 2 hours of UK time.
Annual training and conference allowance (£3,000).
Home office equipment contribution (£1,000 upon joining and every 3 years).
Monthly health & wellbeing contribution (£100).
Pension contribution.
Budget to visit local or international colleagues and annual Guru Gatherings in exciting locations like Budapest, Dublin, London, Barcelona, and Cape Town.