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👥 1001-5000💰 Secondary Market 2 months ago🫂 Last layoff over 4 years agoFinancial ServicesBankingWealth ManagementFinTech
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🏢 The House Of Mercier

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🔥 Lead User Researcher, Business Borrowing
Posted 7 days ago

📍 UK

🧭 Contract

💸 90000.0 - 110000.0 GBP per year

🔍 Banking

  • Work within a cross-functional team to develop the strategic research roadmap.
  • Collaborate and influence stakeholders across various departments.
  • Generate hypotheses for high-impact research on customer needs.
  • Experience in both qualitative and quantitative research analysis.

  • Plan and run qualitative studies, including field observations, interviews, and usability studies.
  • Identify actionable insights through quantitative methods such as large scale surveys.
  • Evaluate information architecture with methods like card-sorts and tree-tests.
  • Work with researchers across teams to connect insights.
  • Collaborate with Product Managers and Designers to define research needs.
  • Mentor Product Managers and Designers in conducting lightweight research.
  • Communicate research findings effectively through presentations and reports.

Data AnalysisCollaborationMentoring

Posted 7 days ago
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🔥 Customer Service Adviser, Personal Banking
Posted 7 days ago

📍 UK

🧭 Full-Time

💸 24750.0 - 27000.0 GBP per year

🔍 Banking

  • Passionate about providing industry-leading customer experience.
  • Great communication skills, empathetic listening, and clear responses.
  • Resilient and able to handle emotionally charged situations.
  • Understand regulatory requirements for customer interactions.
  • Capability to context switch and manage various tasks effectively.
  • Quick learner with a curious mindset.
  • Effective at balancing customer needs with efficiency.
  • Basic tech literacy; able to use a laptop and adapt to systems.

  • You’ll be our customers’ first point of contact, ensuring their issues are resolved with minimal fuss.
  • Handle a variety of customer inquiries including lost cards, app access, and gambling support.
  • Provide empathetic support, build rapport, and direct customers to appropriate resources as needed.
  • Help other areas during peak times as needed.

Communication SkillsCustomer serviceTime ManagementProblem-solving skillsEmpathyActive listeningTechnical supportCustomer support

Posted 7 days ago
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