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🔥 Data Analyst, Workforce Management

Posted 11 days ago

📍 United Kingdom

💸 55000.0 - 75000.0 GBP per year

🔧 Requirements

Workforce Management / Forecasting / Operations background
Demonstrable experience using SQL in an Operations / Workforce Management setting
Experience building and maintaining dashboards in Looker
Resilient and comfortable working at a fast-pace
Comfortable influencing and challenging senior stakeholders
Excellent English written & verbal communication skills
Values driven approach in line with Monzo’s core values
Fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes
Anaplan experience a bonus

💡 Responsibilities

Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount
Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums
Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker
Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains
Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes.
Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met

SQLData Analysis

Posted 11 days ago

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🔥 Customer Service Adviser, Business Banking

Posted 14 days ago

📍 UK

🧭 Full-Time

💸 24750.0 - 27000.0 GBP per year

🔍 Business Banking

🔧 Requirements

Passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
Great communicator and are someone that enjoys speaking with people over the phone and get a kick out of helping them with an issue and enabling them to get on with the rest of their day after speaking with you
Confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify and guide our customers to positive resolutions.
Able to multitask and switch focus in a fast paced environment.
Motivated by working towards performance targets
Comfortable navigating systems and technology
High standard of written and verbal English.
UK resident over the age of 18, currently living in the UK with the right to work in the UK

💡 Responsibilities

Spotting patterns and identifying potentially vulnerable customers as well as financial crime and referring customers to specialised areas where needed.
Listen to customers’ concerns with positivity, empathy and patience.
Fix whatever the problem is and stop it from happening again.

Communication SkillsCustomer serviceAttention to detailWritten communicationMultitaskingProblem-solving skillsEmpathyVerbal communicationActive listeningComputer skills

Posted 14 days ago

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🔥 Senior Product Manager, Open Banking

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 95000.0 - 115000.0 GBP per year

🔍 Open Banking

🔧 Requirements

You’ve shipped world-class products at a fast growing company.
You have a strong understanding and proven experience developing Open Banking products.
You have a track record of leading the development of market-leading value propositions that drive significant growth at scale.
You're data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation.

💡 Responsibilities

Work iteratively and collaboratively to refine your plan and execute against it effectively.
Champion the growth and evolution of existing Open Banking products at Monzo, like our Connected Accounts and Easy Bank Transfers features.
Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives
Shape the broader product strategy by sharing insights from your work.
Participate in external Open Banking working groups, representing Monzo’s views on topics like commercial VRPs, and the multi-lateral agreements between participants.

LeadershipProject ManagementData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsAPI testingProduct designCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsComplianceTeam managementStakeholder managementFinancial analysisCustomer SuccessBudget management

Posted about 1 month ago

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🔥 Director of Legal, Business Banking & Payments

Posted about 1 month ago

📍 London, UK

🧭 Full-Time

🔍 Banking

🔧 Requirements

10 years of post-qualification experience (PQE).
A strong background advising on commercial and regulatory issues relating to business banking products and payments and ancillary products and services for business banking/SMEs.
Experience of advising on laws and regulations relevant to financial services, in particular payment services and the boundary between regulated and unregulated lending in business banking.

💡 Responsibilities

Support Monzo with the operational and product changes needed to offer point of sale (POS) and online card payment acceptance to our business banking customers.
Negotiate commercial terms with suppliers and partners and advise Monzo’s Business Bank on the commercial context of transactions and partnerships.
Provide advice on the relevant regulatory and industry rules for business banking and payments, including The Payment Services Regulations 2017 and relevant card scheme rules.
Provide advice and support in developing a multi-currency wallet functionality and be able to support international payments for business banking/SMEs.
bring an understanding of micro, small and medium sized businesses to help Monzo build new business banking products including SME software services and business banking ancillary services and features such as business banking regulated and unregulated credit.

LeadershipJavaProduct DevelopmentCommunication SkillsMentoringNegotiationComplianceRisk ManagementTeam managementStakeholder managementFinancial analysis

Posted about 1 month ago

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🔥 Lead Product Manager

Posted 2 months ago

📍 United Kingdom

🧭 Full-Time

💸 115000.0 - 140000.0 GBP per year

🔍 Banking

🔧 Requirements

You are a seasoned product manager, and have led high-performing teams to ship world-class products at a fast growing company.
You have a track record of leading consumer personalisation and discovery efforts (for example, search or recommendation systems) that drive significant value for customers and the business.
You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
You can systematically break down and solve complex problems.
You have good judgement, and have a track record of making good decisions in complex situations where there’s often no “right answer”.
You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
You’re intellectually honest about your work's performance, continually striving for improvement.
You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
You’ve mentored other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.

💡 Responsibilities

Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience.
Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time.
Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver.
Deliver impact: define, deliver and measure the impact of the customer-focused personalisation and discovery experiences you create.

LeadershipData AnalysisMachine LearningProduct ManagementCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsREST APIMentoringA/B testing

Posted 2 months ago

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🔥 Director of Product Design, Core Banking

Posted 3 months ago

📍 UK

🧭 Full-Time

💸 140000.0 - 165000.0 GBP per year

🔍 Banking

🔧 Requirements

Deep knowledge of operating commercially and with data for evidence-based collaboration.
Strong foundation in user research best practices.
Experience collaborating with senior product leadership.
Ability to scale the Design System and support a growing number of products.

💡 Responsibilities

Reporting into the VP of Design and engaging with the executive team.
Becoming part of Monzo’s design leadership team and responsible for scaling the team and raising design quality.
Driving business impact through core product experience and organic growth.
Managing and mentoring a small team of seasoned product designers.

Data AnalysisUI DesignUser Experience DesignProduct designCollaborationCreativity

Posted 3 months ago

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🔥 Web Engineer

Posted 3 months ago

📍 UK

🧭 Full-Time

💸 80000.0 - 110000.0 GBP per year

🔍 Banking

🔧 Requirements

Developed modern component-oriented JavaScript applications using frameworks and libraries (e.g React, Vue, Angular, Flow/Typescript, Webpack etc).
Experience with React/Next.js

💡 Responsibilities

Working closely with designers to iterate and improve on the user experience (UX) of the web banking platform, building accessible and intuitive interfaces.
Actively contributing to every stage in the product development lifecycle within your team, and owning the development of new features from start to finish.
Working closely with our backend engineers to design APIs to support new frontend features.
Collaborating with other web engineers to add brand-new features to the Business Banking web platform.

Backend DevelopmentSQLAgileFrontend DevelopmentGitJavascriptTypeScriptUI DesignUser Experience DesignAPI testingREST APINext.jsReactCI/CDMicroservicesNodeJSSoftware Engineering

Posted 3 months ago

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🔥 Backend Engineer L30

Posted 3 months ago

📍 London

🧭 Full-Time

💸 90000.0 - 116000.0 GBP per year

🔍 Software Development

🔧 Requirements

Strong experience working on the backend of a technology product
Experience with strongly-typed languages (Go, Java, C, Scala etc.)

💡 Responsibilities

NOT STATED

AWSBackend DevelopmentDockerSQLKafkaKubernetesCassandraGoReactRESTful APIsMicroservicesSoftware Engineering

Posted 3 months ago

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