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Customer Service Adviser, Business Banking

Posted about 21 hours agoViewed

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📍 Location: UK

💸 Salary: 24750.0 - 27000.0 GBP per year

🔍 Industry: Business Banking

🏢 Company: Referrals Only

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceAttention to detailWritten communicationMultitaskingProblem-solving skillsEmpathyVerbal communicationActive listeningComputer skills

Requirements:
  • Passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
  • Great communicator and are someone that enjoys speaking with people over the phone and get a kick out of helping them with an issue and enabling them to get on with the rest of their day after speaking with you
  • Confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify and guide our customers to positive resolutions.
  • Able to multitask and switch focus in a fast paced environment.
  • Motivated by working towards performance targets
  • Comfortable navigating systems and technology
  • High standard of written and verbal English.
  • UK resident over the age of 18, currently living in the UK with the right to work in the UK
Responsibilities:
  • Spotting patterns and identifying potentially vulnerable customers as well as financial crime and referring customers to specialised areas where needed.
  • Listen to customers’ concerns with positivity, empathy and patience.
  • Fix whatever the problem is and stop it from happening again.
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