Customer Service Adviser, Business Banking

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Requirements:

• Passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
• Great communicator and are someone that enjoys speaking with people over the phone and get a kick out of helping them with an issue and enabling them to get on with the rest of their day after speaking with you
• Confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify and guide our customers to positive resolutions.
• Able to multitask and switch focus in a fast paced environment.
• Motivated by working towards performance targets
• Comfortable navigating systems and technology
• High standard of written and verbal English.
• UK resident over the age of 18, currently living in the UK with the right to work in the UK

Responsibilities:

• Spotting patterns and identifying potentially vulnerable customers as well as financial crime and referring customers to specialised areas where needed.
• Listen to customers’ concerns with positivity, empathy and patience.
• Fix whatever the problem is and stop it from happening again.