ApplyCustomer Service Adviser, Business Banking
Posted about 21 hours agoViewed
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📍 Location: UK
💸 Salary: 24750.0 - 27000.0 GBP per year
🔍 Industry: Business Banking
🏢 Company: Referrals Only
🗣️ Languages: English
🪄 Skills: Communication SkillsCustomer serviceAttention to detailWritten communicationMultitaskingProblem-solving skillsEmpathyVerbal communicationActive listeningComputer skills
Requirements:
- Passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
- Great communicator and are someone that enjoys speaking with people over the phone and get a kick out of helping them with an issue and enabling them to get on with the rest of their day after speaking with you
- Confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify and guide our customers to positive resolutions.
- Able to multitask and switch focus in a fast paced environment.
- Motivated by working towards performance targets
- Comfortable navigating systems and technology
- High standard of written and verbal English.
- UK resident over the age of 18, currently living in the UK with the right to work in the UK
Responsibilities:
- Spotting patterns and identifying potentially vulnerable customers as well as financial crime and referring customers to specialised areas where needed.
- Listen to customers’ concerns with positivity, empathy and patience.
- Fix whatever the problem is and stop it from happening again.
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