WarrCloud

👥 11-50💰 $20,000,000 Series B 4 months agoAutomotive💼 Private Company
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WarrCloud revolutionizes automotive warranty processing for dealerships and OEMs. Our proprietary software, powered by machine learning algorithms, significantly accelerates claim processing, reduces costs, and increases dealership profits. We partner with DMS companies, warranty claim administrators, independent processors, and dealer groups to deliver unparalleled efficiency and improved results. We're a rapidly growing company, having recently secured Series B funding, and are building a team of talented professionals who are passionate about leveraging cutting-edge technology to solve complex problems. Our tech stack includes a blend of leading cloud services and proprietary solutions. We utilize Google Apps for Business, YouTube, Facebook Conversion Tracking, Google Conversion Linker, and MediaElement.js for communication, marketing, and analytics. Our infrastructure is hosted on Hetzner, providing a robust and scalable foundation. We foster a collaborative and innovative engineering culture, valuing employee input and supporting professional development. We offer a fully remote work environment, providing flexibility and empowering our team members to excel from anywhere. WarrCloud is committed to building a supportive and inclusive workplace where employees feel valued and empowered. We offer a competitive salary and benefits package, including comprehensive health insurance, a 401k with employer match, and generous PTO. Our recent recognition in the Automotive News PACE Awards underscores our commitment to innovation and our impact on the automotive industry. We are driven by our mission to streamline warranty processes, improve financial outcomes for our clients, and make a positive impact on the automotive sector. With significant recent funding and a growing customer base, we're poised for continued expansion. We're looking for passionate, results-oriented individuals to join our team and help us shape the future of automotive warranty processing.

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📍 United States

🔍 Automotive

  • BS/BA or an equivalent combination of education and relevant/related work experience
  • Demonstrated ability to multi-task and prioritize effectively
  • Strong attention to detail
  • Self-directed and self-motivated
  • Strong knowledge of good customer service practices and project management
  • Customer-oriented and service-minded
  • Time management and troubleshooting skills
  • Ability to communicate both written and orally, to all levels of management
  • Ability to identify problems and initiate corrective and preventive action
  • Serve as the primary point of contact for the client and internal stakeholders
  • Manage project timelines, dependencies, and integration points through Jira ticket management system
  • Distribute timely project status reports and ensure the timely escalation of issues or potential high-impacting risks
  • Coordinate kick-off meetings with dealers to go over the project timelines and expectations
  • Gather data and information in a timely manner
  • Work with internal teams to provide dynamic customer solutions and Implementation strategies
  • Managing the flow of information between the dealer and various WarrCloud internal teams to ensure that all involved have a clear understanding of timelines and responsibilities/expectations
  • Construct and communicate status reports for the overall project status to the dealer, managers, and internal teams (weekly team meetings)
  • Become fluent in the CRM software and use it daily to review, update, and report on Implementation projects

Project ManagementProject CoordinationJiraCommunication SkillsProblem SolvingCustomer serviceTime ManagementClient relationship managementData entryStakeholder managementCRM

Posted 1 day ago
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📍 United States

🔍 Automotive

  • Strong attention to detail.
  • Strong problem-solving skills with the ability to manage technical challenges and find effective solutions.
  • Ability to work collaboratively with cross-functional teams and handle internal and dealership customer communication with professionalism.
  • Excellent organizational and communication skills.
  • Technical acumen, with the ability to quickly learn and understand platform-specific tools and processes.
  • Works great in a team environment.
  • Coordinate with WarrCloud Platform team on login credential requirements.
  • Work directly with the client to gather necessary credentials.
  • Work in Insightly CRM.
  • Be ready to provide listing of outstanding platform stores awaiting working credentials.
  • Work with the Deployment team on coordinating information for pre-launched dealers and dealer group.

Project CoordinationJiraCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsCross-functional collaborationData entryTechnical supportCRMCustomer support

Posted 6 days ago
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🔥 Team Lead, Imports
Posted 3 months ago

📍 United States

  • Prior experience as a Warranty Administrator.
  • A passion for people.
  • Strong communication and professional writing skills.
  • Desire to find solutions.
  • Strong sense of self-awareness and people management skills.
  • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software.
  • Nice to have: Previous management or leadership experience.
  • Serve as an OEM subject matter expert.
  • Lead a team of Warranty Administrators.
  • Maintain OEM training and/or certification if applicable.
  • Engage with Product Management and Development to prioritize accounts.
  • Facilitate team meetings and participate in Sales calls.
  • Demonstrate a service culture prioritizing customer satisfaction.
  • Model and train expectations for service standards.
  • Participate in interviewing and selecting talent.
  • Review, develop, and evaluate talent.
  • Lead a culture of accountability through performance management.
  • Provide second-tier support for client escalations.
  • Schedule team coverage and keep the team motivated.
  • Review admin accounts weekly and verify billing.
  • Proactively coach employees as needed.

LeadershipPeople Management

Posted 3 months ago
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