WarrCloud

πŸ‘₯ 11-50πŸ’° $20,000,000 Series B 3 months agoAutomotiveπŸ’Ό Private Company
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WarrCloud revolutionizes automotive warranty processing for dealerships and OEMs. Our proprietary software, powered by machine learning algorithms, significantly accelerates claim processing, reduces costs, and increases dealership profits. We partner with DMS companies, warranty claim administrators, independent processors, and dealer groups to deliver unparalleled efficiency and improved results. We're a rapidly growing company, having recently secured Series B funding, and are building a team of talented professionals who are passionate about leveraging cutting-edge technology to solve complex problems. Our tech stack includes a blend of leading cloud services and proprietary solutions. We utilize Google Apps for Business, YouTube, Facebook Conversion Tracking, Google Conversion Linker, and MediaElement.js for communication, marketing, and analytics. Our infrastructure is hosted on Hetzner, providing a robust and scalable foundation. We foster a collaborative and innovative engineering culture, valuing employee input and supporting professional development. We offer a fully remote work environment, providing flexibility and empowering our team members to excel from anywhere. WarrCloud is committed to building a supportive and inclusive workplace where employees feel valued and empowered. We offer a competitive salary and benefits package, including comprehensive health insurance, a 401k with employer match, and generous PTO. Our recent recognition in the Automotive News PACE Awards underscores our commitment to innovation and our impact on the automotive industry. We are driven by our mission to streamline warranty processes, improve financial outcomes for our clients, and make a positive impact on the automotive sector. With significant recent funding and a growing customer base, we're poised for continued expansion. We're looking for passionate, results-oriented individuals to join our team and help us shape the future of automotive warranty processing.

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πŸ“ United States

  • Prior experience as a Warranty Administrator.
  • A passion for people.
  • Strong communication skills and professional writing skills.
  • A desire to find solutions.
  • Strong sense of self-awareness and people management skills.
  • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software.
  • Previous management or leadership experience is a plus.

  • Serve as an OEM subject matter expert.
  • Lead a team of Warranty Administrators.
  • Maintain OEM training and/or certification if applicable.
  • Engage with Product Management and Development to prioritize accounts for implementation.
  • Facilitate team meetings.
  • Participate in Sales calls and Kickoff meetings.
  • Demonstrate a service culture that prioritizes customer satisfaction.
  • Model, train, and coach expectations to deliver the service standard.
  • Participate in interviewing and selecting talent.
  • Review, develop, and evaluate talent.
  • Lead a culture of accountability through clear expectations and performance management.
  • Serve as second-tier support for client escalations.
  • Schedule Warranty Administrators and ensure coverage/back-up.
  • Keep the team motivated.
  • Review each admin’s accounts on a weekly basis.
  • Verify EOM billing.
  • Proactively coach employees as needed.

LeadershipPeople Management

Posted 17 days ago
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πŸ“ United States

🧭 Full-Time

πŸ” Automotive software

  • Ability to analyze project blockers to progress and coordinate quick resolution using technical acumen and soft skills.
  • 5+ years of hands-on experience in Technical Project Management preferably in an Automotive Fixed Ops software environment (integrating with CDK, DealerTrack, Reynolds).
  • Understanding of technical integrations and network security protocols (SSO, MFA, VPN) to lead technical integration projects.
  • Strong team tasks organizing skills.
  • Familiarity with Jira and Confluence or other agile content management.
  • Thriving in a fast-paced environment.
  • Highly effective communication skills to lead across different teams.
  • Passion for completing projects.
  • Experience with Discovery, Definition, and quick iteration in an Agile environment.
  • Leading pre-production user trials in Alpha and Beta stage.
  • Understanding Application Programming Interfaces.

  • Drive projects to completion using agile techniques.
  • Lead new features and integrations pilots (Alpha, Beta) with client customers.
  • Understand Automotive fixed operations ecosystems and integrations.

Project ManagementAgileJiraREST APIConfluence

Posted 24 days ago
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πŸ”₯ Team Lead, Imports
Posted about 1 month ago

πŸ“ United States

  • Prior experience as a Warranty Administrator.
  • A passion for people.
  • Strong communication and professional writing skills.
  • Desire to find solutions.
  • Strong sense of self-awareness and people management skills.
  • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software.
  • Nice to have: Previous management or leadership experience.

  • Serve as an OEM subject matter expert.
  • Lead a team of Warranty Administrators.
  • Maintain OEM training and/or certification if applicable.
  • Engage with Product Management and Development to prioritize accounts.
  • Facilitate team meetings and participate in Sales calls.
  • Demonstrate a service culture prioritizing customer satisfaction.
  • Model and train expectations for service standards.
  • Participate in interviewing and selecting talent.
  • Review, develop, and evaluate talent.
  • Lead a culture of accountability through performance management.
  • Provide second-tier support for client escalations.
  • Schedule team coverage and keep the team motivated.
  • Review admin accounts weekly and verify billing.
  • Proactively coach employees as needed.

LeadershipPeople Management

Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ” Warranty processing for automotive dealerships and OEMs

  • Multi-dealership Fixed Operations and/or Warranty Processing experience.
  • Proven experience leading teams of 100+ members.
  • Passion for leading people and empathy for customers.
  • Strong communication and professional writing skills.
  • Solution-oriented with a strong sense of self-awareness.
  • Proficiency in technology including WarrCloud Platform and various DMS systems.

  • Serve as a Dealership Operations subject matter expert.
  • Lead various brands within the Warranty Operations team.
  • Responsible for deployment of Technology Management products.
  • Ensure adherence to company standards and customer contact recording.
  • Maintain team training and certification compliance.
  • Engage with Product Management for account implementation.
  • Facilitate team meetings to communicate business items.
  • Demonstrate a service culture prioritizing customer satisfaction.
  • Model and coach team expectations for service standards.
  • Participate in recruitment processes and talent development.
  • Lead a culture of accountability through performance management.
  • Support client escalations from Warranty Administrators.
  • Manage scheduling of PTO and team coverage.
  • Review and approve billing and bonus program payouts.
  • Proactively coach employees and monitor workloads.

LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationCoaching

Posted about 2 months ago
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