Develop the operational excellence strategy, continuous improvement framework, and prioritized improvement portfolio.
Build business cases and expected ROI for major initiatives, and report transformation progress and realized benefits to executive leadership.
Map and analyze end-to-end warranty claims processes; identify variation, bottlenecks, rework, and manual activities.
Design standardized processes, future-state workflows, process ownership, documentation, controls, and performance standards.
Lead Lean, Six Sigma, Kaizen, root-cause analysis, and cross-functional improvement projects; quantify results and establish control plans.
Identify automation opportunities and partner with Product and Technology on operational requirements, workflows, and investment cases.
Analyze production data, establish benchmarks, identify performance variation, and partner with Data and Product teams on operational dashboards.
Design scalable operating models and approaches for onboarding new customers and OEMs without proportional headcount growth.
Lead transformation initiatives from concept through implementation, including change plans, pilots, adoption metrics, and post-implementation reviews.
Process improvementChange Management
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About WarrCloud
WarrCloud is revolutionizing the automotive industry by providing the first and only automated warranty processing solution for dealerships. You'll join a company that transforms slow, manual claims work into a fast, accurate, and transparent process. By utilizing proprietary software and AI-powered technology, WarrCloud helps dealerships dramatically increase warranty revenue, reduce processing costs by over 50%, and free up staff to focus on customer satisfaction. With over 900 dealership customers and multiple innovation awards, WarrCloud is driving significant change in a critical part of the automotive service department.
How We Work
At WarrCloud, you will be part of an agile environment where curiosity and flexibility are highly valued. The company believes its people are its greatest asset and strives to positively impact team members and their families. They foster a collaborative atmosphere, tackling problems together to refine products and processes. While remote, the team emphasizes feeling connected and working together effectively.
Engineering at WarrCloud
WarrCloud engineers tackle the complex challenge of automating automotive warranty claims processing, a domain traditionally untouched by technology. The platform leverages AI, Machine Learning algorithms, and natural language processing to "learn" from millions of analyzed claims, increasing processing speed and accuracy. The engineering team is actively involved in modernizing the system, breaking down a monolithic architecture into flexible, scalable microservices. This allows for seamless integration of new components and technologies, ensuring the platform remains at the forefront of innovation. You'll contribute to a system that connects fragmented dealer management systems (DMS) and original equipment manufacturers (OEMs), streamlining document workflow and reducing operational costs.
Why Join Us
Pioneer the future of warranty claims processing with first-to-market AI/ML technology.
Enjoy a 100% remote work opportunity with a flexible, humble, and kind company culture where your input is valued.
Contribute to a solution that significantly increases dealership revenue by an average of 12.4% and reduces processing costs by over 50%.
Work in a rapidly growing company that has raised $40 million in funding to further develop its AI capabilities.
Benefits & Perks
Free employee health insurance.
401K with employer match.
10 days of Paid Time Off per year plus 10 recognized holidays.
Monthly stipend of $100 for home workspace expenses.