WarrCloud

👥 11-50💰 $20,000,000 Series B 5 months agoAutomotive💼 Private Company

WarrCloud revolutionizes automotive warranty processing for dealerships and OEMs. Our proprietary software, powered by machine learning algorithms, significantly accelerates claim processing, reduces costs, and increases dealership profits. We partner with DMS companies, warranty claim administrators, independent processors, and dealer groups to deliver unparalleled efficiency and improved results. We're a rapidly growing company, having recently secured Series B funding, and are building a team of talented professionals who are passionate about leveraging cutting-edge technology to solve complex problems. Our tech stack includes a blend of leading cloud services and proprietary solutions. We utilize Google Apps for Business, YouTube, Facebook Conversion Tracking, Google Conversion Linker, and MediaElement.js for communication, marketing, and analytics. Our infrastructure is hosted on Hetzner, providing a robust and scalable foundation. We foster a collaborative and innovative engineering culture, valuing employee input and supporting professional development. We offer a fully remote work environment, providing flexibility and empowering our team members to excel from anywhere. WarrCloud is committed to building a supportive and inclusive workplace where employees feel valued and empowered. We offer a competitive salary and benefits package, including comprehensive health insurance, a 401k with employer match, and generous PTO. Our recent recognition in the Automotive News PACE Awards underscores our commitment to innovation and our impact on the automotive industry. We are driven by our mission to streamline warranty processes, improve financial outcomes for our clients, and make a positive impact on the automotive sector. With significant recent funding and a growing customer base, we're poised for continued expansion. We're looking for passionate, results-oriented individuals to join our team and help us shape the future of automotive warranty processing.

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Jobs at this company:

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🔥 Imports Supervisor, Service Delivery

Posted 6 days ago

📍 United States

🔧 Requirements

Prior experience as a Warranty Administrator.
A passion for people.
Empathy for customers and the ability to maintain a professional demeanor under challenging conditions.
Strong communication skills and professional writing skills.
A desire to find solutions not just identify problems.
Strong sense of self awareness and people management skills.
Awareness of the overall business and weighing decisions for the greater good vs. individual thinking.
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software.

💡 Responsibilities

Serve as an OEM subject matter expert.
Lead a team of Lead Admins and their assigned Warranty Administrators.
Manage broader responsibilities including performance, enforcing policies, and making decisions that impact the team.
Responsible for deployment and use of Technology Management products to the extent allowed by the brand (Platform, BOT Library, and Chirp).
Responsible for oversight of the above team along with adherence to company standards for meeting content and proper recording of customer contacts within our CRM.
Maintain OEM training and/or certification if applicable.
Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp.
Facilitate team meetings to ensure company business items are understood.
Participate in Kickoff and Claims Initialization meetings.
Demonstrate a service culture that prioritizes customer satisfaction.
Model, train, and coach expectations to deliver the service standard.
Participate in interviewing and selecting of new team members.
Assessing, building, and sustaining a high level of team expertise, ensuring sufficient talent pipeline for future promotions.
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical behaviors.
Serve as second-tier support for client escalations from Warranty Administrators.
Scheduling Warranty Administrators and ensuring there is coverage/back-up.
Provide oversight and knowledge of the accounts within your team and escalate to and partner with Customer Success to control preventable churn.
Ensuring each customer account is reviewed by yourself or your Team Lead on a weekly basis to ensure currency/professional standard of service.
Verifying EOM billing at the beginning of each month.
Verifying any bonus program payouts.
Proactively coach employees as needed.
Utilize various tracking tools to ensure team members are working appropriate hours and maintaining a balanced workload across the team.

Posted 6 days ago

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🔥 Team Lead, Ford

Posted 20 days ago

📍 United States

🔧 Requirements

Prior experience as a Warranty Administrator
A passion for people
Strong communication skills and professional writing skills
A desire to find solutions
Strong sense of self-awareness and people management skills
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software

💡 Responsibilities

Serve as an OEM and technical subject matter expert
Lead a team of Warranty Administrators by providing guidance and support on a daily basis
Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
Maintain OEM training and/or certification, if applicable
Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
Facilitate team meetings
Participate in Sales calls and Kickoff meetings
Demonstrate a service culture that prioritizes customer satisfaction
Model, train, and coach expectations to deliver the service standard
Participate in interviewing and selecting talent
Reviewing, developing, and evaluating talent
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
Serve as second-tier support for client escalations from Warranty Administrators
Scheduling Warranty Administrators and ensuring there is coverage/back-up
Keep the team motivated
Review each admin’s accounts on a weekly basis
Verifying EOM billing
Proactively coach employees as needed

Posted 20 days ago

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🔥 Deployment Project Manager

Posted about 1 month ago

📍 United States

🔍 Automotive

🔧 Requirements

BS/BA or an equivalent combination of education and relevant/related work experience
Demonstrated ability to multi-task and prioritize effectively
Strong attention to detail
Self-directed and self-motivated
Strong knowledge of good customer service practices and project management
Customer-oriented and service-minded
Time management and troubleshooting skills
Ability to communicate both written and orally, to all levels of management
Ability to identify problems and initiate corrective and preventive action

💡 Responsibilities

Serve as the primary point of contact for the client and internal stakeholders
Manage project timelines, dependencies, and integration points through Jira ticket management system
Distribute timely project status reports and ensure the timely escalation of issues or potential high-impacting risks
Coordinate kick-off meetings with dealers to go over the project timelines and expectations
Gather data and information in a timely manner
Work with internal teams to provide dynamic customer solutions and Implementation strategies
Managing the flow of information between the dealer and various WarrCloud internal teams to ensure that all involved have a clear understanding of timelines and responsibilities/expectations
Construct and communicate status reports for the overall project status to the dealer, managers, and internal teams (weekly team meetings)
Become fluent in the CRM software and use it daily to review, update, and report on Implementation projects

Project ManagementProject CoordinationJiraCommunication SkillsProblem SolvingCustomer serviceTime ManagementClient relationship managementData entryStakeholder managementCRM

Posted about 1 month ago

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🔥 Warranty Administrator (Automotive)

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 Automotive

🔧 Requirements

Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company.
Excellent attention to detail and analytical skills, with the ability to review and interpret complex warranty terms and conditions.
Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software and comfortable with learning new technology quickly and embracing change.
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Self-motivated and proactive, with the ability to work independently from home, and collaborate effectively in a remote team environment.
Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
Reliable, high-speed home internet.

💡 Responsibilities

Using experience and knowledge, review and analyze submitted claims (particularly with respect to complex claims) to consider whether additional revenue opportunities exist for the customer.
Determine additional information to obtain from the customer, review additional information provided, and determine if the additional information obtained is sufficient or if further clarification or details are advisable to obtain from the dealership in order to achieve maximum payment on the claim for the dealership.
Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently.
Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues.
Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures.
Ensure accuracy and make corrections to warranty claims.
Schedule hygiene: Maintain customer's warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties.
Collaborate with cross-functional teams, including customer success, technical support, product, and development, to address warranty claim trends and drive process improvements.
Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution.
Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams.
Maintain training and certification(s).
Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed.
Perform other relevant duties as assigned.

JiraCommunication SkillsAnalytical SkillsAttention to detailTime ManagementDocumentationCompliance

Posted 4 months ago

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