Helios

👥 51-100💼 Private Company

Helios is a rapidly growing applied observability platform delivering actionable security and monitoring insights. We empower businesses to understand and manage their complex systems, providing crucial data for proactive issue resolution and enhanced security. Our platform is making a significant impact in the market by simplifying complex data analysis and offering easily interpretable insights. This allows our clients to optimize performance, identify vulnerabilities, and significantly reduce operational downtime. Helios utilizes a robust technology stack, including but not limited to, modern cloud infrastructure, API-driven systems, and a focus on Agile development methodologies. Our engineering team prioritizes collaboration, continuous improvement, and writing high-quality, secure code. We foster a dynamic environment where innovative solutions are encouraged and continuous learning is valued. Currently employing 51-100 people, Helios is headquartered in Chicago, IL and has shown impressive growth since its founding in 2023. We're backed by significant funding and are actively expanding our team to meet the increasing demand for our observability platform. We are proud to be recognized as a leader in the innovative Chicago tech scene. We offer a challenging yet rewarding work environment with opportunities for professional development and career advancement. Join us and contribute to the future of applied observability!

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🔥 Implementation Manager (HubSpot Specialist)

Posted about 2 months ago

📍 Canada, Colombia, Spain

Minimum 3–5 years of experience in project management or implementation roles, ideally in SaaS startups.
Proven experience with HubSpot, including CRM integration and customization.
Ability to manage projects in high-growth, early-stage startup environments.
Fluent in English, with exceptional written and verbal communication skills.
Strong organizational abilities and problem-solving skills.

Develop and manage detailed implementation plans, ensuring adherence to budgets and deadlines.
Lead the design, configuration, and deployment of HubSpot solutions.
Ensure seamless integration of HubSpot with existing systems.
Coordinate with cross-functional teams to facilitate project execution.
Oversee technical aspects like data migration and API integrations.
Create and deliver training sessions for end-users.
Provide post-implementation support.

Project ManagementCRM

Posted about 2 months ago

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🔥 Customer Service Representative

Posted about 2 months ago

📍 India, Colombia

2+ years of customer service or support experience, preferably in a SaaS or technology-driven environment.
Hands-on experience with HubSpot CRM and support tools is required.
Fluent in English, with strong verbal and written communication skills.
Excellent analytical and problem-solving skills.
Ability to thrive in a fast-paced, remote work environment.
Experience in an international or startup environment is preferred.
Familiarity with other CRM tools or customer support platforms is a plus.

Respond promptly to customer inquiries via email, chat, and calls, providing accurate and comprehensive information.
Use HubSpot tools to track, manage, and document customer interactions efficiently.
Identify and troubleshoot technical and non-technical customer issues, ensuring timely resolution.
Escalate complex issues to the appropriate department and follow up for resolution.
Build and maintain positive relationships with customers, ensuring satisfaction and retention.
Utilize CRM data to proactively identify customer needs and recommend solutions.
Use HubSpot CRM and support tools to manage customer support activities.
Stay updated on HubSpot features to enhance service delivery.
Work closely with cross-functional teams to improve the customer experience.
Provide customer feedback to relevant departments for product and service improvements.

Customer serviceTechnical supportCRM

Posted about 2 months ago

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🔥 Content Writer

Posted about 2 months ago

📍 India, Colombia, Spain

🔍 HR tech, SaaS

1-2 years of experience in content creation or digital marketing, preferably within the SaaS or HR tech industry.
Proven ability to create engaging content and manage multiple projects.

Assist in the creation of various content types, including blog posts, articles, social media updates, videos, and infographics.
Ensure all content is high-quality, accurate, engaging, and consistent with the company’s brand voice and style guidelines.
Help manage and maintain content calendars to ensure timely and consistent content delivery.
Implement basic SEO best practices to improve content visibility and search engine rankings.
Monitor content performance metrics using analytics tools and generate reports for improvement.
Collaborate with internal teams to develop content that addresses customer needs and highlights product benefits.
Ensure all content reflects the company’s brand values, messaging, and positioning.

Google AnalyticsContent creationContent managementSEODigital Marketing

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🔥 Software Engineer

Posted 2 months ago

📍 Colombia

Proven experience as a technical resource, ideally in a start-up or fast-paced environment.
Understanding of software architecture, technology stack development, and API-driven systems.
Programming abilities with full stack experience covering front-end, back-end, database, APIs, etc.
Experience being part of high-performing engineering teams.
Excellent communication both written and verbal.
Ability to thrive in a dynamic, fast-paced, and rapidly changing environment.
Experience in Agile software development methodologies.

Help execute the engineering deliverables, under limited or some guidance & supervision.
Adhere to continuous improvement in software development practices and processes.
Work closely with senior engineering resources and management to remove technical roadblocks.
Participate in code reviews with more senior engineers.
Work closely with product managers and stakeholders to translate business requirements into technical solutions.
Ensure high-quality code and adherence to engineering best practices.
Ensure compliance with security regulations.
Collaborate with other departments to ensure successful delivery of the product.
Participate and potentially drive cross-functional initiatives.

Software DevelopmentAgileProduct ManagementSoftware ArchitectureCollaborationCompliance

Posted 2 months ago

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🔥 Payroll Manager - India (APAC)

Posted 2 months ago

📍 India

5+ years of experience in payroll management within Colombia and the LATAM region.
In-depth knowledge of Colombian payroll laws and regulations.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Proficiency in payroll software and MS Office.
Ability to handle confidential information with discretion.

Manage end-to-end payroll processing for clients in Colombia and the broader LATAM region, ensuring accuracy and timeliness.
Ensure compliance with all local payroll laws and regulations, including tax filing and reporting.
Maintain accurate payroll records and prepare necessary reports.
Address payroll-related queries and issues from clients and employees promptly and effectively.
Collaborate with cross-functional teams to streamline and improve payroll processes.
Provide expert guidance and support to clients on payroll-related matters and best practices.
Stay updated on changes in payroll laws and regulations in the LATAM region to ensure compliance.
Assist in the implementation of new payroll systems and software as required.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceMicrosoft Office SuiteProblem-solving skills

Posted 2 months ago

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🔥 Payroll Manager - Colombia (LATAM)

Posted 2 months ago

📍 Colombia

5+ years of experience in payroll management within Colombia and LATAM.
In-depth knowledge of Colombian payroll laws and regulations.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Proficiency in payroll software and MS Office.
Ability to handle confidential information with discretion.

Manage end-to-end payroll processing for clients in Colombia and LATAM, ensuring accuracy and timeliness.
Ensure compliance with local payroll laws and regulations, including tax filing and reporting.
Maintain accurate payroll records and prepare necessary reports.
Address payroll-related queries and issues from clients and employees.
Collaborate with teams to streamline payroll processes.
Provide guidance on payroll best practices.
Stay updated on payroll law changes in LATAM.
Assist in implementing new payroll systems as required.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceMicrosoft Office SuiteMS Office

Posted 2 months ago

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🔥 Senior DevOps Engineer

Posted 2 months ago

📍 Colombia

🔍 Human Capital Management (HCM)

Proven experience within DevOps or Site Reliability Engineering (SRE) teams.
Strong proficiency in cloud computing platforms (AWS, Azure, GCP) and infrastructure-as-code tools (Terraform, CloudFormation).
Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
Strong communication skills for effective collaboration with cross-functional teams.
Solid understanding of HCM and global payments systems is highly desirable.
Demonstrated track record of successfully implementing a transition plan from an outsourced provider.
Ability to thrive in a dynamic and rapidly changing environment.

Leads the design, build, and operational management of highly secure and scalable sites/software for the business.
Develops and implements DevOps strategies to enhance efficiency and reliability of the HCM platform.
Designs robust monitoring, logging, and alerting systems for application health.
Drives optimization initiatives for resource utilization and system performance.
Manages cloud infrastructure (AWS, Azure) and container orchestration platforms (Kubernetes, Docker Swarm).
Ensures security best practices and compliance with industry regulations.
Collaborates with cross-functional teams to streamline deployment processes.

AWSDockerLeadershipSoftware DevelopmentCloud ComputingGCPKubernetesProduct ManagementQAStrategyAzureCommunication SkillsProblem SolvingDevOpsTerraform

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Helios

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