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Customer Service Representative

Posted about 2 months agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: India, Colombia

🏢 Company: Helios👥 51-100

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Customer serviceTechnical supportCRM

Requirements:
  • 2+ years of customer service or support experience, preferably in a SaaS or technology-driven environment.
  • Hands-on experience with HubSpot CRM and support tools is required.
  • Fluent in English, with strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to thrive in a fast-paced, remote work environment.
  • Experience in an international or startup environment is preferred.
  • Familiarity with other CRM tools or customer support platforms is a plus.
Responsibilities:
  • Respond promptly to customer inquiries via email, chat, and calls, providing accurate and comprehensive information.
  • Use HubSpot tools to track, manage, and document customer interactions efficiently.
  • Identify and troubleshoot technical and non-technical customer issues, ensuring timely resolution.
  • Escalate complex issues to the appropriate department and follow up for resolution.
  • Build and maintain positive relationships with customers, ensuring satisfaction and retention.
  • Utilize CRM data to proactively identify customer needs and recommend solutions.
  • Use HubSpot CRM and support tools to manage customer support activities.
  • Stay updated on HubSpot features to enhance service delivery.
  • Work closely with cross-functional teams to improve the customer experience.
  • Provide customer feedback to relevant departments for product and service improvements.
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