Bilingual Customer Service Representative, Talent Acquisition

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Requirements:

• Thrives in a dynamic, fast-paced environment and adapts readily to evolving priorities and growth
• Demonstrated ability to excel both independently and collaboratively within a team setting
• Meticulous attention to detail and unwavering commitment to accuracy in all tasks
• Proven experience in a customer service role, demonstrating strong communication, problem-solving, and interpersonal skills
• Exceptional verbal and written communication skills, coupled with strong interpersonal abilities to build rapport with diverse stakeholders
• Superior time management and organizational skills, with the ability to prioritize effectively and meet deadlines consistently.
• Values driving diverse talent and proactively building talent networks
• Exposure to recruitment and/or HR
• Proficiency in spoken and written English at an advanced level

Responsibilities:

• Elevate our employer brand, delivering a world-class candidate experience that reflects our culture and values, ensuring every touchpoint reinforces our positive reputation
• Expertly manage interview logistics by scheduling and rescheduling 1st, 2nd, 3rd, and final round interviews for candidates with hiring managers and the executive team, optimizing calendars and minimizing delays
• Facilitate the administration and tracking of skills assessments for candidates, ensuring timely completion and providing support to candidates and hiring managers as needed
• Collect detailed interview feedback and drive timely follow-ups with hiring managers as needed
• Ensure hiring managers have appropriate access levels within hiring software(s), complete required certifications before participating in the hiring process, and adhere to all relevant policies and procedures
• General project management including tracking interview schedules, feedback, and results
• Manage the Power Digital’s employee referral process
• Actively participate and identify opportunities for Diversity and Inclusion initiatives
• Leverage AI capabilities to streamline processes and achieve tangible, goal-oriented outcomes
• Provide ad hoc support and reporting as requested by Recruiter, HR, VPs and the Executive Team