Applyđź“Ť United States
🔍 Weather forecasting and data
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
- 7+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role.
- Proven track record of driving customer satisfaction and retention in a B2B environment.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills, with a passion for building relationships.
- Experience in the tech or media industry, preferably in weather or data analytics sectors, is a plus.
- Develop and execute a comprehensive customer success strategy aligned with business objectives.
- Lead and mentor a team of customer success managers and specialists.
- Build and maintain relationships with key stakeholders at client organizations.
- Establish and track key performance indicators (KPIs) to measure success.
- Oversee the onboarding process for new clients.
- Implement feedback processes to improve service offerings.
- Collaborate with sales, marketing, and product teams for upselling opportunities.
- Identify and mitigate risks affecting customer satisfaction.
LeadershipProduct DevelopmentStrategyAnalytical SkillsCollaboration
Posted 2024-11-07
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