Whizz

Whizz offers an e-bike subscription service for delivery drivers.

11-50 employees

$7M debt financing

Electric Vehicle

Private Company

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Electric Vehicle Delivery Rental Subscription Service

Open Positions6

TunisiaFull-TimeE-mobilityPosted

Virtual Customer Service Representative

Help new customers choose bikes, batteries, accessories, and services.
Explain bike features, subscription plans, and pricing.
Assist customers with sign-up, account creation, and payments.
Use sales techniques to convert potential customers into subscribers.
Support existing customers with subscription questions, payments, and account issues.
Help customers troubleshoot basic bike or service issues remotely.
Coordinate service requests and follow-ups with the operations team.
Address customer concerns and objections while maintaining customer satisfaction.
Communicate clearly and coordinate with internal teams through chat and messaging tools.

MultitaskingCustomer support

Showing 1 of 6 positions

Overview

Whizz is a New York-based company established in 2020 that provides a subscription-based e-bike service primarily for delivery drivers and businesses. The company offers long-range e-bikes for rent, which include maintenance and support, to assist delivery drivers and businesses. Whizz offerings include the Storm E-bike, Storm-2 E-bike, and Eahora Juliet E-bike, each with varying battery ranges. Subscription plans such as the "All-in Plan" and "Extra Battery Start Plan" are available, along with a "Rent-to-Own Program." The company provides unlimited battery swaps, free maintenance, and GPS tracking with its rentals. Whizz operates physical store locations for customer interaction, bike access, and subscription services.

Culture

Remote work is supported for various roles, including Collections Specialist, Sales Representative, Tech Lead, Virtual Customer Service Representative, and Head of Inventory Management.
Some remote roles require working within specific time zones, such as New York time (EST/EDT) for Tech Lead and Sales Representative positions, and Pacific Time (PT) for some Virtual Customer Service Representative roles.
The Head of Inventory Management position requires at least 4 hours of daily overlap with New York working hours.

Technology

The company's technology stack includes PHP 8 (ProcessWire) for backend development and cron workers, MySQL and PostgreSQL for databases, and Docker and CapRover for deployment. Frontend development involves TypeScript with Vue/Nuxt and React/Next.js. The mobile application is developed using Flutter. Payment processing integrates with Stripe or similar providers via REST API. Whizz utilizes Metabase for reporting and Gogs and GitHub for code management. AI development tools such as Claude Code, Cursor, and Copilot are used.

Why Work Here

Competitive salary and performance bonuses are offered.
Sales roles include quarterly performance bonuses.
The Tech Lead role offers full ownership of the technical stack and direct access to the founder.
The Head of Inventory Management role includes a bonus tied to results.

Benefits and Perks

Competitive salary with performance bonuses.
Opportunity for professional growth at an international level.

Tech Stack

frameworkserverweb_serverwidgets

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