WHIZZ

Whizz is a long-range e-bikes subscription-based service intended to offer monthly rental and maintenance of last-mile vehicles with the key focus on delivery drivers and delivery businesses. We strive to help delivery drivers and businesses achieve higher earnings by providing them with more than simply a vehicle for the best value.

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🔥 Head of Collections
Posted 14 days ago

📍 Serbia

🧭 Full-Time

🔍 E-mobility solutions

  • 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
  • Fluent in English (C1-C2 level).
  • Familiarity with relevant US laws, regulations, and best practices in collections.
  • Excellent leadership and team management skills.
  • Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.
  • Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
  • Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
  • Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
  • Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
  • Collaborate with other departments to resolve issues and ensure a seamless collections process.
  • Coordinate with external parties when necessary to recover assets or resolve disputes.
  • Ensure compliance with U.S. regulations and industry standards related to collections.
  • Effectively manage the team in a remote work environment, maintaining productivity and accountability.

LeadershipFinancial ManagementCustomer serviceComplianceTeam managementProcess improvement

Posted 14 days ago
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📍 Colombia

  • Fluent knowledge of English and Spanish, level C1-C2, required for daily communication with native speakers.
  • Minimum of 1 year of experience in a sales or support role.
  • Must have a high-speed internet connection.
  • Availability to work on the New York time zone schedule (9 am - 6 pm New York Time).
  • Exceptional problem-solving and negotiation skills are necessary.
  • Efficiently handle a large number of outbound calls to warm leads.
  • Proactively provide in-depth details about our electric bikes, arranging appointments and deliveries.
  • Address customer concerns and objections diligently, ensuring their satisfaction.
  • Use selling techniques to convert potential customers into clients.

Business DevelopmentData AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingNegotiationCustomer support

Posted 4 months ago
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📍 Ecuador

🔍 Electric bikes

  • Fluent knowledge of English and Spanish, level C1-C2, for daily communication with native speakers.
  • 1+ years of experience in a sales or support role.
  • A high-speed internet connection is required.
  • Availability to work on the New York time zone schedule (9 am - 6 pm New York Time).
  • Exceptional problem-solving and negotiation skills.
  • Efficiently handle a large number of outbound calls to warm leads.
  • Proactively provide in-depth details about our electric bikes and arrange appointments and deliveries.
  • Address customer concerns and objections diligently, ensuring their satisfaction.
  • Use selling techniques to turn potential customers into clients.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationCustomer support

Posted 4 months ago
Apply