- Guide customers via live video to choose bikes, batteries, accessories, and services.
- Explain bike features, subscription plans, and pricing structures to prospective customers.
- Facilitate customer sign-ups, account creation, and payment processing.
- Convert potential customers into subscribers using sales techniques.
- Address subscription questions, account issues, and payment inquiries for existing customers.
- Troubleshoot basic bike or service issues remotely.
- Coordinate service requests and follow-ups with the internal operations team.
- Maintain high levels of customer satisfaction while addressing concerns and objections.
Customer support