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Joomag

Trusted by 5,000+ customers and millions of users, Joomag is a Digital Publishing and Content Experience Platform empowering companies to create and deliver personalized, interactive content with the best reader experience. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. We have offices in Silicon Valley (San Jose, CA), New York, Munich, Moscow, Shanghai and Yerevan. So, if you are ready to kick everything up a notch, then you should definitely join our team of passionate minds. * Can’t find the right role? Contact our HR Lead - Ani Meruzhan Margaryan to be considered for new positions in the future - https://www.linkedin.com/in/animeruzhan/

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Jobs at this company:

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🔥 Senior Customer Success Manager (Europe-based, Remote)
Posted 2024-11-15

📍 Spain, Germany, France, Belgium, Prague, Czechia

🔍 B2B SaaS

  • 5+ years of experience in a customer-facing role within the B2B SaaS industry, ideally as a Customer Success Manager or Account Manager.
  • Proven track record of building and maintaining strong customer relationships and driving customer success.
  • Excellent communication and presentation skills, with the ability to effectively convey complex ideas and solutions to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to quickly understand customer challenges and find creative solutions.
  • Experience working with CRM and customer success tools, such as Salesforce, HubSpot, or Gainsight.
  • Passionate about technology and the impact it can have on businesses.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Self-motivated and proactive, with a strong sense of ownership and accountability.

  • Act as a trusted advisor and advocate for customers, understanding their business needs and providing strategic guidance.
  • Build and maintain strong relationships with key stakeholders, becoming their go-to person for any platform-related inquiries and issues.
  • Ensure successful onboarding of new customers and conduct regular check-in calls to assess customer satisfaction and identify areas for improvement.
  • Proactively identify opportunities to upsell and expand usage of our platform within customer accounts.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive customer success and resolve any escalations or challenges.

LeadershipSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-15
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🔥 Senior Outbound Sales Development Representative
Posted 2024-11-07

📍 United States

🔍 B2B SaaS, martech, sales tech, content experience

  • 4-6 years in outbound lead generation or sales development in B2B SaaS, with a focus on martech, sales tech, or content experience industries.
  • Experience using HubSpot as a CRM, including lead tracking and campaign reporting.
  • Familiarity with B2B sales development best practices, including CRM use and sales automation.
  • Strong written and verbal communication skills for engaging decision-makers.
  • Proven ability to analyze sales data and make data-driven decisions.
  • Adaptability in a dynamic environment with problem-solving abilities.

  • Execute and refine outbound strategies targeting decision-makers within various industries.
  • Build a consistent pipeline of quality leads through proactive outreach including cold calling, emailing, and social selling.
  • Develop and optimize outbound processes including messaging, engagement sequences, and qualification criteria.
  • Manage leads and track activities using HubSpot, analyzing data to refine tactics.
  • Collaborate with sales, marketing, and success teams to align messaging and provide insights for lead quality.
  • Conduct market research to understand trends and customer pain points.
  • Track and report on key performance metrics, iterating outreach methods based on data.

Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-07
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