- Optimize and develop clinical workflows to support clinician and patient experience
- Develop mastery using EHR systems and internal tools for clinical processes
- Receive, monitor, and analyze incoming lab results daily with appropriate escalation
- Collaborate with external vendors for lab and imaging services
- Monitor clinic phone lines including patient, clinician, lab, and pharmacy calls
- Partner with pharmacy, insurance, and enterprise partners to resolve escalated issues
- Provide 24/7 on-call monitoring for the Critical Lab Phone Line
- Prepare prior authorizations and process EMR requests