AWL

AWL is a company that offers job opportunities, including a position for a Work From Home Contact Center Representative.

Posted 11 days ago

🔍 Insurance

🔧 Requirements

Demonstrable and quantifiable success selling and/or supporting a product or service over the phone
Proven ability to be successful in a fully remote work environment
Exceptional phone, written, and interpersonal skills
Thrives in a high‐tech, fast‐paced, team‐oriented environment
Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic
Demonstrates strong organizational and time management skills
Computer skills and web literacy, with proficiency in Word, Excel, and Outlook

💡 Responsibilities

Respond to all telephone, internet, and email support inquiries
Achieve revenue targets for AWL’s agent channel
Achieve or exceed efficiency metrics
Accurately record all required information and customer interactions into SalesForce CRM
Identify upsell opportunities to existing customer base
Be a trusted advisor to our customers
Retain and grow customers through strong discovery, relationship building, and problem solving
Troubleshoot technical issues customers may have with the portal or account set up
Collect balances on delinquent accounts when necessary
Improve our service by providing customer feedback and personal experience to management
Complete outbound calls to new agents to onboard them onto our service and ensure their success with our products
Handle customer requests assigned by the CS Team Lead or CS Manager

Posted 11 days ago

Posted 4 months ago

📍 Texas

🧭 Full-Time

🔍 Insurance

🔧 Requirements

A valid TX state-issued insurance license.
Ability to follow script.
Experience in Medicare products preferred but not required.
1+ year of sales experience required.
Superior verbal communication skills; energetic and easy to understand.
Strong written communication skills; good grasp of English language, spelling, grammar, and punctuation.
Extremely reliable and dependable.
Team players who want to contribute to company growth.
Must have state resident license to sell insurance in the state of residence.

💡 Responsibilities

Communication Skills

Posted 4 months ago

Posted 6 months ago

📍 Texas

🧭 Full-Time

🔍 Insurance

🔧 Requirements

A valid state-issued insurance license.
Experience in cross-selling auto and home insurance packages.
1 year of auto/home insurance sales required.
Must provide your own high-speed internet.
Ability to work from home in a quiet, professional, distraction-free environment with reliable high-speed internet connection.
Ability to follow script – this is a highly streamlined sales process selling a regulated product where compliance is critical.
Superior verbal and written communication skills.
Energetic, tenacious, and competitive.

💡 Responsibilities

Meet or exceed monthly policy sales targets.
Discover needs of pre-qualified insurance shoppers.
Ability to overcome sales objections and close over the phone.
Ability to cross-sell related insurance products.
Continued development of product knowledge and script comfortability outside of scheduled shift time.
Accurately record all required information in agency management platform.
Communicate with the management team on a regular basis to discuss personal performance and make recommendations about system and software improvements.

Communication SkillsSales experience

Posted 6 months ago