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Customer Success Manager I

Posted 11 days agoViewed

View full description

🔍 Industry: Insurance

🏢 Company: AWL👥 1001-5000Health InsuranceLife InsuranceProperty InsuranceInsuranceAuto Insurance

🗣️ Languages: English

Requirements:
  • Demonstrable and quantifiable success selling and/or supporting a product or service over the phone
  • Proven ability to be successful in a fully remote work environment
  • Exceptional phone, written, and interpersonal skills
  • Thrives in a high‐tech, fast‐paced, team‐oriented environment
  • Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic
  • Demonstrates strong organizational and time management skills
  • Computer skills and web literacy, with proficiency in Word, Excel, and Outlook
Responsibilities:
  • Respond to all telephone, internet, and email support inquiries
  • Achieve revenue targets for AWL’s agent channel
  • Achieve or exceed efficiency metrics
  • Accurately record all required information and customer interactions into SalesForce CRM
  • Identify upsell opportunities to existing customer base
  • Be a trusted advisor to our customers
  • Retain and grow customers through strong discovery, relationship building, and problem solving
  • Troubleshoot technical issues customers may have with the portal or account set up
  • Collect balances on delinquent accounts when necessary
  • Improve our service by providing customer feedback and personal experience to management
  • Complete outbound calls to new agents to onboard them onto our service and ensure their success with our products
  • Handle customer requests assigned by the CS Team Lead or CS Manager
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