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Customer Success Manager I
Posted about 2 months agoViewed
💎 Seniority level: Manager
🔍 Industry: Customer Success
🏢 Company: AWL👥 1001-5000Health InsuranceLife InsuranceProperty InsuranceInsuranceAuto Insurance
🗣️ Languages: English
Requirements:
- Success selling and/or supporting a product or service over the phone.
- Ability to be successful in a fully remote work environment.
- Exceptional phone, written, and interpersonal skills.
- Ability to thrive in a high‐tech, fast‐paced, team‐oriented environment.
- Enthusiasm, positive attitude, self‐motivation, and strong work ethic.
- Strong organizational and time management skills.
- Computer skills and web literacy, with proficiency in Word, Excel, and Outlook.
Responsibilities:
- Respond to support inquiries in real-time.
- Achieve revenue targets.
- Achieve or exceed efficiency metrics.
- Record customer interactions in SalesForce CRM.
- Identify upsell opportunities.
- Be a trusted advisor to customers.
- Retain and grow customers.
- Troubleshoot technical issues.
- Collect balances on delinquent accounts.
- Improve service by providing customer feedback.
- Onboard new agents.
- Handle customer requests.
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