Apply📍 United States, Canada
🧭 Full-Time
🔍 Software Development
- 7+ years of experience in client relationship management and project delivery, with at least 2+ years in a leadership role.
- Workday PM Certification (required).
- Proven track record of building and maintaining strong client relationships.
- Extensive experience in business development and revenue generation.
- Deep understanding of project management methodologies and best practices.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Experience with HRIS platforms and Microsoft applications.
- Develop and execute a comprehensive client engagement strategy that fosters long-term partnerships and drives client retention and expansion.
- Cultivate and maintain C-level relationships with key clients, understanding their strategic objectives and anticipating their needs.
- Oversee the delivery of exceptional client service, ensuring client satisfaction throughout the engagement lifecycle.
- Proactively identify opportunities to expand existing client relationships and generate new business opportunities.
- Monitor client feedback and implement strategies to continuously improve service delivery and client satisfaction.
- Represent the company at industry events and conferences, building and strengthening relationships with potential and existing clients.
- Lead and mentor a team of delivery professionals, fostering a culture of high performance, collaboration, and continuous improvement.
- Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies.
- Oversee the planning, execution, and monitoring of client projects, ensuring on-time and within-budget delivery.
- Proactively identify and mitigate project risks, escalating issues to senior management as needed.
- Manage internal cross-functional teams to ensure seamless project execution and resource allocation.
- Develop and monitor key performance indicators (KPIs) to track project success and team performance.
- Champion the use of project management tools and technologies to enhance efficiency and collaboration.
- Collaborate with the sales team to develop winning proposals and SOW’s and PCR’s.
- Contribute to the development of pricing strategies that maximize profitability while remaining competitive.
- Identify and pursue new business opportunities within existing client accounts and target new clients.
- Develop and implement strategies to increase market share and expand the company's client base.
- Monitor market trends and competitor activities to identify opportunities for innovation and growth.
- Build, mentor, and develop a high-performing team of delivery professionals.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Foster a culture of continuous learning and professional development within the team.
- Identify and address any skill gaps within the team, providing training and development opportunities.
- Ensure effective communication and collaboration within the team and across departments.
Project ManagementBusiness DevelopmentFinancial ManagementClient relationship managementCross-functional collaboration
Posted about 2 months ago
Apply