VP of PMO Solutions (Remote)

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Requirements:

• 7+ years of experience in client relationship management and project delivery, with at least 2+ years in a leadership role.
• Workday PM Certification (required).
• Proven track record of building and maintaining strong client relationships.
• Extensive experience in business development and revenue generation.
• Deep understanding of project management methodologies and best practices.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Experience with HRIS platforms and Microsoft applications.

Responsibilities:

• Develop and execute a comprehensive client engagement strategy that fosters long-term partnerships and drives client retention and expansion.
• Cultivate and maintain C-level relationships with key clients, understanding their strategic objectives and anticipating their needs.
• Oversee the delivery of exceptional client service, ensuring client satisfaction throughout the engagement lifecycle.
• Proactively identify opportunities to expand existing client relationships and generate new business opportunities.
• Monitor client feedback and implement strategies to continuously improve service delivery and client satisfaction.
• Represent the company at industry events and conferences, building and strengthening relationships with potential and existing clients.
• Lead and mentor a team of delivery professionals, fostering a culture of high performance, collaboration, and continuous improvement.
• Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies.
• Oversee the planning, execution, and monitoring of client projects, ensuring on-time and within-budget delivery.
• Proactively identify and mitigate project risks, escalating issues to senior management as needed.
• Manage internal cross-functional teams to ensure seamless project execution and resource allocation.
• Develop and monitor key performance indicators (KPIs) to track project success and team performance.
• Champion the use of project management tools and technologies to enhance efficiency and collaboration.
• Collaborate with the sales team to develop winning proposals and SOW’s and PCR’s.
• Contribute to the development of pricing strategies that maximize profitability while remaining competitive.
• Identify and pursue new business opportunities within existing client accounts and target new clients.
• Develop and implement strategies to increase market share and expand the company's client base.
• Monitor market trends and competitor activities to identify opportunities for innovation and growth.
• Build, mentor, and develop a high-performing team of delivery professionals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a culture of continuous learning and professional development within the team.
• Identify and address any skill gaps within the team, providing training and development opportunities.
• Ensure effective communication and collaboration within the team and across departments.