Gainsight_External_Careers

Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

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Jobs at this company:

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🔥 Strategic Engagement Manager

Posted 3 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

5+ years of experience managing enterprise grade customers professional services, management consulting, customer success, business analyst, or another client-facing role
Experience working with a cross-functional and geographically dispersed team and customer base.
Extensive experience successfully managing and overseeing projects with teams of up to 5 people with services contract values in excess of $0.5 million
Have highly developed soft skills capable of excellent stakeholder management with the gravitas needed to build long term relationships.
Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.
In-depth knowledge and experience with successfully managing enterprise software application implementations -with waterfall and agile methodologies
Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
Record of professional achievements with a track record of delighted, successful, and satisfied customers
Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
Strong communication, presentation, consultative and leadership skills
Ability to create structure in ambiguous situations and design effective processes
Experience in working with complex, multi-divisional, multi-geographical customers
Capability to be dynamic and adapt quickly in a fast-paced environment
Passion to be an expert on the product and for being part of a fast growing company
Preferably Project Management certified
BA/BS degree or equivalent

💡 Responsibilities

Execute implementation projects while partnering closely with our prospects’ and clients’ Executive-level project sponsors
Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals
Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered
Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s)
Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
Proactively identify implementation risks and mitigate them effectively and efficiently
Quickly establish/nurture rapport and a positive relationship with customer stakeholders
Conduct qualitative and quantitative evaluation of deliverables, budget, schedule, resource forecasts, project scope, and develop an action plan to mitigate risks and issues identified
Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
Work with sales and services sales to scope and estimate sales opportunities

Project ManagementProject CoordinationCommunication SkillsAgile methodologiesRelationship buildingStakeholder managementChange ManagementCustomer Success

Posted 3 days ago

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🔥 Talent Development Partner

Posted 9 days ago

📍 United States

🔧 Requirements

3+ years of learning and development experience
3+ years of facilitation experience
2+ years of SaaS experience
3+ years project management experience

💡 Responsibilities

Bring contagious energy and passion to every session—this person LOVES public speaking, truly understands the art of facilitation, and knows how to get people engaged and genuinely excited to attend training sessions.
Responsible for managing the talent development programs, including overseeing review cycles and high-performing teammate initiatives, while effectively removing obstacles and ensuring projects stay on schedule.
Develop, design, and curate engaging learning materials, including e-learning modules, instructional guides, and multimedia content.
Ensure all content aligns with company objectives and enhances the learning experience for employees at all levels.
Continuously update and improve existing content to keep it current and relevant.
Create and deliver targeted training programs and resources to empower managers with the skills and knowledge needed to lead their teams effectively.
Collaborate with the People Strategy team to identify learning needs and tailor programs to address specific challenges and opportunities.
Lead engaging and interactive training sessions for employees and managers.
Utilize various facilitation techniques to ensure a participative and inclusive learning environment.
Evaluate and assess the effectiveness of training sessions and make necessary adjustments to improve outcomes.
Design and develop high-quality presentation decks for training programs and our internal knowledge base.
Ensure that all presentation materials are visually appealing, well-organized, and effectively communicate key messages.
Collaborate with subject matter experts to ensure content accuracy and relevance.

Project ManagementHR ManagementContent creationPresentation skillsTrainingSaaS

Posted 9 days ago

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🔥 VP, Sales

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 SaaS

🔧 Requirements

10+ years of proven success in sales leadership roles within the SaaS or technology sector, with a strong emphasis on customer success solutions, and at least 2+ years as a 2nd line Sales Leader.
Demonstrated ability to lead teams in selling complex, enterprise-level SaaS products, with deal sizes ranging from six to seven figures.
Experience scaling a sales organization in a complex environment, from defining strategy to execution.
A track record of building, coaching, and retaining top-tier sales talent.
Strong operational skills, including expertise in pipeline management, forecasting, and CRM tools (e.g., Salesforce).
A collaborative mindset, with the ability to work cross-functionally and align teams around shared goals.
Deep understanding of the customer success industry and the challenges businesses face in improving retention, driving NRR, and scaling growth.
Exceptional communication and presentation skills, with the ability to influence C-level executives and decision-makers.
A consultative selling approach that prioritizes delivering value and building long-term partnerships.

💡 Responsibilities

Develop and implement a scalable sales strategy to drive new customer acquisition and expand existing accounts.
Define and execute on a go-to-market plan that aligns Gainsight’s solutions with market opportunities and customer needs.
Lead and inspire a team of sales professionals across key segments, including Commercial, Enterprise, and Strategic
Establish clear goals, metrics, and KPIs to monitor team performance and ensure consistent revenue growth.
Recruit, train, and mentor a high-performing sales team, fostering a culture of collaboration, accountability, and innovation.
Implement best practices for sales process management, pipeline development, and forecasting.
Provide regular coaching and professional development to drive individual and team success.
Personally engage in high-value sales opportunities, leveraging your expertise to close six- and seven-figure SaaS deals.
Build relationships with C-suite executives, establishing Gainsight as a trusted partner in customer success.
Analyze market trends, competitive landscape, and customer feedback to inform product positioning and strategic planning.
Partner with Marketing, Product, Customer Success, and other internal teams to ensure seamless customer experiences.
Align sales efforts with company goals, driving innovation and operational excellence across the organization.
Serve as a key member of Gainsight’s executive team, contributing to overall company strategy and growth initiatives.

LeadershipBusiness DevelopmentPeople ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsCollaborationCustomer serviceMentoringNegotiationPresentation skillsWritten communicationCoachingAccount ManagementVerbal communicationRecruitmentRelationship managementSales experienceTeam managementCRMFinancial analysisCustomer SuccessSaaSBudget management

Posted about 1 month ago

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