Strategic Engagement Manager

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Requirements:

• 5+ years of experience managing enterprise grade customers professional services, management consulting, customer success, business analyst, or another client-facing role
• Experience working with a cross-functional and geographically dispersed team and customer base.
• Extensive experience successfully managing and overseeing projects with teams of up to 5 people with services contract values in excess of $0.5 million
• Have highly developed soft skills capable of excellent stakeholder management with the gravitas needed to build long term relationships.
• Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.
• In-depth knowledge and experience with successfully managing enterprise software application implementations -with waterfall and agile methodologies
• Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions
• Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
• Record of professional achievements with a track record of delighted, successful, and satisfied customers
• Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
• Strong communication, presentation, consultative and leadership skills
• Ability to create structure in ambiguous situations and design effective processes
• Experience in working with complex, multi-divisional, multi-geographical customers
• Capability to be dynamic and adapt quickly in a fast-paced environment
• Passion to be an expert on the product and for being part of a fast growing company
• Preferably Project Management certified
• BA/BS degree or equivalent

Responsibilities:

• Execute implementation projects while partnering closely with our prospects’ and clients’ Executive-level project sponsors
• Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals
• Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered
• Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
• Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s)
• Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Quickly establish/nurture rapport and a positive relationship with customer stakeholders
• Conduct qualitative and quantitative evaluation of deliverables, budget, schedule, resource forecasts, project scope, and develop an action plan to mitigate risks and issues identified
• Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
• Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
• Work with sales and services sales to scope and estimate sales opportunities