- Own and manage the end-to-end lifecycle of the internal bugs/issues board (e.g., Jira, Asana, etc.).
- Triage, prioritize, and accurately assign technical issues to the correct development teams.
- Coordinate directly with multiple development and product teams to track issue resolution, provide necessary context, and drive technical issues to closure.
- Perform QA testing on newly released features across the mobile and web applications before they reach customers.
- Develop and execute comprehensive test plans for feature releases and platform maintenance efforts.
- Lead and manage various testing efforts (e.g., regression, configuration-specific testing) to proactively identify and mitigate potential platform defects.
- Become a deep functional expert in our software platform, particularly understanding its many different customer configurations and application methods.
- Document testing procedures, bugs, and resolution steps clearly for both technical and non-technical audiences.
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