- Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre.
- Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes.
- Coordinate hotel, villa, transportation, dining, and experience reservations.
- Research supplier availability, rates, and travel options, and monitor upcoming departures for operational issues.
- Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages.
- Communicate with clients about confirmations, travel documentation, and trip logistics, and support travelers during disruptions or schedule changes.
- Generate and track client invoices, reconcile supplier payments and commission records, and support reimbursements and travel accounting tasks.
- Maintain accurate booking records, documentation, and supplier databases in CRM systems.
- Coordinate supplier confirmations, payments, special requests, and operational follow-ups.
Microsoft Excel