- Manage enterprise systems support issues and resolve requests through Jira Service Management.
- Monitor system performance, triage issues, and support platform optimisation across programmes.
- Administer NetSuite users, roles, permissions, and security access in line with role-based controls and governance standards.
- Configure NetSuite fields, forms, records, workflows, dashboards, KPIs, reminders, and reports to meet business needs.
- Troubleshoot system issues and coordinate with third-party partners and support providers.
- Test system upgrades and rollouts.