Apply📍 India
🔍 Consulting and engineering
- Bachelor’s degree in Business Administration, IT, or a related field.
- 5+ years of experience in delivery management, staff augmentation, or workforce solutions.
- Strong understanding of resource management, performance tracking, and contract administration.
- Proven track record of managing client relationships and delivering staffing solutions.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in tools for timesheet management, CRM systems, and reporting.
- Client-centric approach with a focus on delivering exceptional service.
- Strong organizational skills for managing multiple resources, contracts, and deadlines simultaneously.
- Analytical mindset for interpreting delivery metrics and driving improvements.
- Leadership skills to manage diverse teams effectively and inspire high performance.
- Ability to ensure compliance with internal policies and client requirements.
- Serve as the primary liaison between clients and internal teams, ensuring resource requirements are clearly defined and fulfilled promptly.
- Build and maintain strong client relationships to drive satisfaction and long-term engagement.
- Address and resolve client escalations related to resource performance, availability, or contractual terms.
- Manage the availability of resources to meet client demands, ensuring alignment with project timelines and budgets.
- Oversee the onboarding, performance tracking, and off boarding of resources as needed.
- Monitor resource utilization, track delivery metrics, and mitigate risks impacting service delivery.
- Manage contracts and ensure all contractual obligations are met while collaborating with legal and finance teams.
- Provide leadership and guidance to promote accountability and high performance in delivery teams.
LeadershipProject ManagementResource PlanningAnalytical SkillsNegotiationComplianceReportingClient relationship managementCRM
Posted 25 days ago
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