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🔍 IT Services / Cloud Support
- Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
- Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
- Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
- Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches, and VPN.
- Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support.
- Excellent communication skills.
- Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills.
- Provide expert troubleshooting for MS Azure, M365 Suite, and Azure Virtual Desktop.
- Deliver L1 and L2 IT support and guidance to clients.
- Update all IT incidents and requests in the IT Service Management system.
- Analyze and diagnose various IT issues including hardware, software, server, network, and security concerns.
- Escalate unresolved issues appropriately, ensuring cross-team collaboration.
- Engage in technical discussions and provide consultations with both clients and internal teams.
- Maintain and update technical documentation to reflect current best practices.
- Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
- Participate in 24/7 rotational shifts as required.
- Keep abreast of new cloud technologies and solutions related to Azure.
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Posted 6 months ago
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