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Cloud & Infra Engineer

Posted 10 days agoViewed

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💎 Seniority level: Senior, 5 years

🏢 Company: ProArch👥 501-1000💰 $25,000,000 over 3 years agoCRMInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 5 years

Requirements:
  • Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
  • Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
  • Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
  • Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN.
  • Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support.
  • Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills
Responsibilities:
  • Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop.
  • Deliver L2 and L3 IT support and guidance to clients.
  • Update all IT incidents and requests in the IT Service Management system.
  • Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
  • Escalate unresolved issues appropriately, ensuring cross-team collaboration.
  • Engage in technical discussions and provide consultations with both clients and internal teams.
  • Maintain and update technical documentation to reflect current best practices.
  • Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
  • Participate in 24/7 rotational shifts as required.
  • Keep abreast of new cloud technologies and solutions related to Azure.
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