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Problem Solving
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πŸ”₯ Sr Employment Counsel
Posted 33 minutes ago

πŸ“ AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

πŸ’Έ 142500.0 - 188800.0 USD per year

  • J.D. with active membership in at least one U.S. state bar.
  • At least 5-8 years experience practicing law.
  • A generalist who has experience with labor & employment law and employment litigation in both a law firm and/or in-house setting.
  • Experience supporting franchised companies and/or experience advising on employment matters during M&A transactions is desirable.
  • Experience with Canadian employment law is a plus.
  • A strong work ethic and a drive for innovation.
  • Ability to maintain strong working relationships with demanding internal clients with different workstyles and in different locations.
  • Proactive and practical problem-solver.
  • Detail oriented.
  • Confident, mature, and calm under fire.
  • Ability to work efficiently and manage competing priorities.
  • Experience working in a legal capacity in hospitality/vacation rental management is a plus.
  • Expertise with Google Suite, Microsoft Office, Excel, PowerPoint, and online research tools.
  • Expertise with eDiscovery, matter management, and legal billing software.
  • Provide legal advice and counseling on various employment issues including: hiring, performance management, employee and labor relations, terminations and other disciplinary actions, discrimination and harassment laws, leaves of absence and accommodations, wage and hour compliance, internal investigations, and employee communications.
  • Develop, draft and implement a variety of workplace policies, employee training content and employment-related templates and agreements in collaboration with Human Resources and other functions as appropriate.
  • Investigate, negotiate, and resolve pre-litigation claims and administrative charges.
  • Support the defense of employment-related litigation, including responding to attorney demand letters, effectively negotiating the resolution of claims, working with outside counsel and making recommendations to Vacasa's Head of Litigation & Disputes.
  • Monitor employment law changes to help ensure that company policies and practices are compliant.
  • Provide training and resources to non-legal staff.
  • Other duties, as assigned.

HR ManagementCommunication SkillsProblem SolvingNegotiationWritten communicationComplianceMicrosoft Office SuiteMS OfficeTrainingActive listeningRisk Management

Posted 33 minutes ago
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πŸ”₯ QA Engineer
Posted 40 minutes ago

πŸ“ Canada, United States, United Kingdom

🧭 Full-Time

πŸ’Έ 191620.0 - 239850.0 CAD per year

πŸ” Software Development

🏒 Company: TailscaleπŸ‘₯ 51-100πŸ’° $100,480,659 Series B about 3 years agoInfrastructureInformation TechnologyCyber SecurityNetwork Security

  • 3+ years of experience in software quality assurance, with some experience in client testing.
  • Hands-on experience testing applications across Windows, macOS, iOS, tvOS, Android, and Linux environments, including familiarity with platform-specific testing tools and debugging techniques.
  • Strong understanding of TCP/IP, DNS, routing protocols, firewalls, and VPN technologies with ability to analyze network traffic and troubleshoot connectivity issues.
  • Excellent written and verbal communication skills with experience creating detailed test documentation, bug reports, and technical specifications for both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Design and execute comprehensive test plans across Windows, macOS, iOS, tvOS, Android, and Linux platforms, ensuring consistent functionality and user experience.
  • Assist with test automation by identifying high priority or error prone areas to automate.
  • Collaborate with developers to identify and resolve issues, ensuring a smooth release process.
  • Proactively test existing features under various conditions to ensure robustness and reliability.
  • Track release blockers and work with the team to resolve them in a timely manner.
  • Triage incoming issues, escalating critical issues to the appropriate team members.

PythonAndroidGitiOS DevelopmentQAQA AutomationAPI testingManual testingREST APIRelease ManagementTestRailSeleniumCommunication SkillsAnalytical SkillsCollaborationCI/CDProblem SolvingLinuxAttention to detailReportingTroubleshootingWritingJSONDebugging

Posted 40 minutes ago
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πŸ“ United Kingdom

🧭 Part-Time

πŸ’Έ 25760.0 - 30320.0 GBP per year

πŸ” Banking

🏒 Company: MonzoπŸ‘₯ 1001-5000πŸ’° Secondary Market 8 months agoπŸ«‚ Last layoff almost 5 years agoFinancial ServicesBankingWealth ManagementFinTech

  • Significant team management, leadership or coaching experience in a customer operations environment.
  • Experience in a regulated environment is a bonus!
  • Can draw upon and articulate previous experiences (what's worked well and what's worked not so well)
  • Are empathetic and and work well with people
  • Are very hands-on and solve problems when you spot them
  • Are comfortable moving fast and in control
  • Are comfortable making decisions in ambiguous situations
  • Have spoken to your Team Manager and got their approval to apply
  • Supporting part time COps within the evening space
  • Taking COps through their onboarding and route to competency journey
  • Working autonomously and proactively, making decisions with limited information and often when you are the only available manager online
  • Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives
  • Delivering strong and effective coaching sessions
  • Coaching and supporting your team to achieve their personal, professional and performance goals
  • Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working
  • Helping your team with the most difficult queries and building their knowledge around complex issues
  • Supporting and coaching a multi-skilled squad, including those new to role
  • Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
  • Building and managing a high performing squad - including performance management processes.
  • Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand
  • You will also the be point of contact for team member escalations, so need to be comfortable taking and making phone calls
  • Holding weekly feedback and development sessions with the individuals in your squad, along with team-meetings, performance reviews and daily updates
  • Using data to spot trends and understand performance gaps
  • Leading and taking ownership for managing all business changes within your squad
  • Supporting the wider evening and overnight team with escalations, coaching needs and day to day team manager duties

LeadershipPeople ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsProblem SolvingCustomer serviceCoachingTeam managementCustomer Success

Posted about 1 hour ago
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πŸ“ South Africa

πŸ” Railway

🏒 Company: wabtec_careers

  • Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry
  • Experience and proficiency with a PC,Β email as well as Microsoft office applications
  • Ability to work in railroad locomotive shop environment
  • Professional demeanor and appearance representing Wabtec’s to multiple customers
  • Strong oral and written communication skills
  • Ability to speak,Β read and write English fluently
  • Provide guidance with customers to ensure all the required tools are available.
  • Provide recommendations on the maintenance material requirements
  • Provide the job training on locomotive systems and product safety
  • Provide guidance on how to use Wabtec digital & mechanical tools
  • Advice & coaching during troubleshooting of faults and diagnosis
  • Advice & coaching during scheduled maintenance
  • Perform failure root courses analysis
  • Analyses of failure trends using collected locomotives data
  • Ensure environmental health and safety awareness during repairs and maintenance.
  • Locomotive data collection and management/shop advisor

Data AnalysisJavaCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringLinuxDocumentationMS OfficeReportingTrainingTroubleshootingWritingActive listeningTechnical supportData analyticsCustomer supportEnglish communication

Posted about 9 hours ago
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πŸ“ Mexico

🧭 Full-Time

πŸ” Education

  • Bachelor’s degree orΒ  experience working in a customer support role
  • 3+ years prior technical support representative experience, ideally supporting a global enterprise environment
  • Fluent spoken/written English & Spanish
  • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
  • Excellent computer skills
  • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
  • A good understanding of Microsoft Office products
  • Excellent planning and organisational skills
  • Ability to work with sensitive and confidential material and possess excellent judgement
  • Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
  • Broad understanding of web technologies and Software as a Service (SaaS)
  • Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
  • Coordinate closely with Engineering and Product Management on all product issues & releases
  • Develop positive customer and cultural relations.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • Support other strategic initiatives as needed.

Mac OS XProblem SolvingMicrosoft OfficeRESTful APIsLinuxExcellent communication skillsTroubleshootingTechnical supportCustomer supportSaaS

Posted about 9 hours ago
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πŸ“ Poland

🧭 Full-Time

🏒 Company: RossumπŸ‘₯ 251-500πŸ’° Debt Financing over 1 year agoArtificial Intelligence (AI)SaaSMachine LearningDocument ManagementSoftware

  • Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
  • Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
  • Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
  • Enjoy project management and can coordinate projects with multiple stakeholders.
  • Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
  • Foster UX sensitivity and aim to simplify customers’ workflows.
  • Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
  • Strong problem-solving skills with a hands-on technical background.
  • Experience with other SaaS products, including API, integration, configuration, and customization.
  • Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.
  • Being the customers' main technical contact throughout their contract.
  • Project managing more complex customer projects involving multiple parties with different skill sets and needs.
  • Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
  • Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
  • Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
  • Performing basic scripting in Python to support customer solutions.

AWSProject ManagementPythonSQLAPI testingCI/CDProblem SolvingCustomer serviceRESTful APIsExcellent communication skillsAccount ManagementRelationship managementData visualizationTechnical supportScriptingCustomer SuccessSaaS

Posted about 9 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 15.0 USD per hour

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skillsCustomer support

Posted about 9 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule
  • Communicate with a variety of customer styles
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAdaptabilityMS OfficeTeamworkTroubleshootingActive listeningData entryComputer skillsCustomer support

Posted about 9 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls.
  • Assist customers with their orders and accounts by problem-solving.
  • Drive sales and promote products effectively.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailWritten communicationTroubleshootingActive listeningData entryComputer skills

Posted about 9 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively
  • Confirm refunds, taking payments, placing orders, and, analyzing account data

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skills

Posted about 9 hours ago
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