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🔥 PCS Field Engineer 2 - Rochester, NY

Posted 37 minutes ago

📍 United States

💸 72000.0 - 108000.0 USD per year

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.

💡 Responsibilities

Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs.
Assist less experienced field engineers with equipment installation.
Work on advanced troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment

Embedded Systems Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Linux Microsoft Office Suite Account Management Troubleshooting Data entry Customer support

Posted 37 minutes ago

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🔥 Player Support Agent - Korean/English - Remote

Posted about 1 hour ago

📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Mastery in C1-C2 level Korean proficiency
English at B2 level or higher.
Excellent communication skills for effective player support.
Flexibility to adapt to various situations and player needs.
Accountability and reliability in handling player inquiries and issues.
Proactivity in identifying and addressing player concerns proactively.
Proficiency in navigating knowledge bases for efficient support.
Basic troubleshooting skills to assist players with technical challenges.
Availability for full-time work, including weekends (Saturday and Sunday).

💡 Responsibilities

Deliver excellent customer support to players.
Investigate and resolve player inquiries promptly through ticketing, email, or chat.
Assist internal teams with project-related requests, ensuring smooth collaboration.
Play a crucial role in gathering and delivering player feedback according to established procedures.
Provide translations when required to ensure seamless communication.

Communication Skills Customer service Written communication Excellent communication skills MS Office Troubleshooting Active listening Technical support CRM

Posted about 1 hour ago

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🔥 US Postal Support - Support Agent L1

Posted about 1 hour ago

📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

🔧 Requirements

Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting

💡 Responsibilities

Answering customer phone calls.
Providing remote technical support.
Documentation and incident management using the USPS ‘ServiceNow ticketing system.
Ordering replacement parts.
Other customer support related activities.

Communication Skills Customer service Troubleshooting Active listening Technical support

Posted about 1 hour ago

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🔥 AWS Technical Architect

Posted about 2 hours ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🔧 Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

💡 Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Backend Development Leadership Node.js PostgreSQL Project Management Python SQL Agile Business Intelligence Cloud Computing Data Analysis DynamoDB Full Stack Development Java Salesforce C#Amazon Web Services API testing .NET REST API WebRTC Communication Skills CI/CD Customer service Agile methodologies RESTful APIs Mentoring Linux Terraform Troubleshooting Ansible Data modeling Scripting Debugging Customer Success

Posted about 2 hours ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Associate Technical Support Engineer

Posted about 2 hours ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50 Electronics

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript Communication Skills Customer service RESTful APIs Troubleshooting JSON Technical support English communication SaaS

Posted about 2 hours ago

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🔥 Sr. NetSuite Administrator

Posted about 2 hours ago

📍 Canada, United States

🔍 Cyber Security

🏢 Company: BeyondTrust👥 1001-5000💰 Private almost 4 years agoCloud Computing Security Cloud Security Cyber Security Software

🔧 Requirements

Bachelor’s degree in Information Technology, Finance, Accounting, or a related field.
Minimum of 4-6 years of NetSuite administration experience is required.
Experience administering other integrated financial applications, such as Coupa, Adaptive, AvaTax, and/or Concur is highly preferred.
Strong understanding of financial processes, accounting principles, and financial reporting.
Proficient in system configuration, user support, and troubleshooting.
Excellent analytical and problem-solving skills with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Familiarity with database management, SQL, and data integration tools.

💡 Responsibilities

Administer and maintain financial applications, including our NetSuite ERP system, Coupa procurement system, and various other financial systems.
Configure system settings, user roles, and access controls to meet business requirements.
Monitor system performance and troubleshoot issues to ensure minimal disruption to financial operations.
Provide day-to-day technical support to end-users, resolving application-related issues.
Create and update user documentation, guides, and FAQs.
Collaborate with finance and IT teams to identify areas for process improvement within financial applications.
Implement best practices and recommend system enhancements to streamline financial operations.
Work with stakeholders to gather and analyze business requirements for system modifications.
Manage the integration of financial applications with each other, and with other enterprise systems, such as our CRM, Salesforce, and our HRIS, UKG Pro.
Coordinate and oversee system upgrades, patches, and migrations, ensuring minimal downtime.
Test new features and functionalities before deployment to production environments.
Support users building financial reports and dashboards to aid their decision-making processes.
Develop custom reports and queries to meet specific business needs.
Ensure financial applications comply with internal policies, industry regulations, and security standards.
Conduct regular audits of system access, data integrity, and security protocols.

SQL Salesforce Financial Management Microsoft Excel Accounting Compliance Reporting Troubleshooting Budgeting CRM Financial analysis Data modeling

Posted about 2 hours ago

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🔥 Senior Technical Support Specialist (Singapore, Remote)

Posted about 3 hours ago

📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50 Information Services Software

🔧 Requirements

Bachelor’s degree in computer science, Business, or a similar area
3-5 years of hands-on technical application, product support, or business process experience.
Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
Experience operating with SLAs in a client-facing role in a production support environment.

💡 Responsibilities

Provide efficient support on product and integration issues, and ticket triaging.
Follow detailed processes and workflows to support engineering teams.
Support service Request Management.
Support content creation, content update, and knowledge management.
Solve basic admin, and configuration issues in SFDC.
Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQL Salesforce API testing Communication Skills Customer service RESTful APIs Documentation Troubleshooting Process improvement Technical support Customer support

Posted about 3 hours ago

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🔥 Tax Filing Operations Sr Analyst

Posted about 3 hours ago

📍 United States of America

💸 55800.0 - 88500.0 USD per year

🔍 Tax Filing

🏢 Company: careers

🔧 Requirements

At least 5 years’ experience in Tax Filing Shared Services
Process knowledge for Deposit and Reconciliation and Agency Relations
High level knowledge for all Tax Filing Shared Services processes
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
Ability to Multitask and prioritize without supervision
Knowledge of Agency requirements for Payroll tax filing deposits and returns
Proven ability to research issues
Financial experience preferred but not required

💡 Responsibilities

Provide escalation point for any Deposit and Reconciliation issues
Focused on deposit and reconciliation processes
Educates associates and clients and provides subject matter expertise for deposit and reconciliation processes
Approve funding requests and balance daily-back up
Decide on SOP changes needed and communicate to Audit and Compliance team
Respond to SAS70 documentation requests
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Audit Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management
Coordinate and/or provide needed training for new associates or processes
Meet periodically with SDM and report metrics and any ongoing issues
Work and support implementation of new clients
Offshore – facilitating moving DR side tasks for TFSS clients offshore and
Offshore - supporting / overseeing ongoing operations
Compile, report and analysis metrics and Financials
Support testing and maintenance of tax filing software – Master Tax
Back up manager on Financials and monthly reporting
Create and implement new processes for our Canadian area

Financial Management Accounting Compliance Reporting Training Troubleshooting Budgeting Data entry Process improvement Financial analysis

Posted about 3 hours ago

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🔥 Senior Engineer - Application Support

Posted about 3 hours ago

📍 India

🏢 Company: YipitData (Alternative)

🔧 Requirements

5+ years of proven experience in web application development or application support, particularly in systems with high uptime requirements.
Demonstrate strong ability to troubleshoot issues with web/http traffic, python applications, and JS applications.
Proficient in Python, Docker, AWS, REST APIs, and database technologies.

💡 Responsibilities

Diagnose and resolve technical issues in data applications and platform services, including web application performance, optimizing SQL, Pandas, and PySpark queries, and interacting with REST APIs.
Work cross-functionally with data analyst teams and platform engineers to coordinate releases, onboard users, and maintain the uptime of critical Plotly Dash applications.
Identify and implement process improvements to streamline support workflows, reduce repetitive tasks, and improve application and data platform efficiency.
Promote and enforce application best practices, data software management, and cloud infrastructure to enhance system reliability and reduce technical debt.

AWS Docker Python SQL REST API Pandas Spark CI/CD RESTful APIs Troubleshooting Data analytics Debugging

Posted about 3 hours ago

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