ApplySenior Technical Support Specialist (Singapore, Remote)
Posted about 6 hours agoViewed
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💎 Seniority level: Senior, 3-5 years
📍 Location: Singapore
🔍 Industry: IT productivity
🏢 Company: Wipro Technologies👥 11-50Information ServicesSoftware
🗣️ Languages: English
⏳ Experience: 3-5 years
🪄 Skills: SQLSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingProcess improvementTechnical supportCustomer support
Requirements:
- Bachelor’s degree in computer science, Business, or a similar area
- 3-5 years of hands-on technical application, product support, or business process experience.
- Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
- Experience operating with SLAs in a client-facing role in a production support environment.
Responsibilities:
- Provide efficient support on product and integration issues, and ticket triaging.
- Follow detailed processes and workflows to support engineering teams.
- Support service Request Management.
- Support content creation, content update, and knowledge management.
- Solve basic admin, and configuration issues in SFDC.
- Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
- Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
- Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
- Efficiently and effectively execute SOPs and develop and maintain the knowledge base.
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