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πŸ“ California, United States, Texas, United States, Florida, United States

πŸ’Έ 60.0 - 95.0 USD per hour

πŸ” Healthcare

🏒 Company: Fitmate CoachπŸ‘₯ 1-100

  • Licensed Psychiatric Nurse Practitioner (PMHNP) in California, Texas or Florida
  • Experience or comfort with telehealth and digital platforms.
  • Clear communicator with the ability to explain medical topics to non-medical stakeholders.
  • Passion for patient empowerment and innovative care models.
  • Serve as the primary Psychiatric Nurse Practitioner for onboarding and ongoing support of new clients.
  • Conducting comprehensive assessments and developing tailored care plans for patients.
  • Managing chronic conditions with expertise and compassion.
  • Collaborating seamlessly with interdisciplinary teams to ensure holistic patient care and satisfaction.
  • Building trusting relationships with patients through exceptional communication and empathy.
  • Provide clinical expertise and validation for our content to ensure it meets current medical standards.
  • Collaborate with product and technology teams to translate clinical insights into impactful user experiences.
  • Incorporate feedback and client outcomes to refine and improve our health programs.
  • Participate in evening client interactions ability to work 5–8 PM local time is a plus).

Communication SkillsCollaborationCustomer serviceRESTful APIsTime ManagementMS OfficeCritical thinkingTeamworkEmpathyActive listening

Posted about 10 hours ago
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πŸ“ Australia

πŸ” Software Development

🏒 Company: vernova_externalsite

  • Bachelor in Electrical Engineering/Computer Science
  • Strong oral and written communication skills.
  • Technical experience supporting or delivering GEV ADMS Series 6 PowerOn Advantage
  • Technical Experience of IT software support Linux, Oracle
  • Provides account management for Premier Support and Escalated accounts.
  • Develops and drives action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
  • May be utilised directly on support cases where relevant.
  • Developing specialised knowledge in their discipline.
  • Serves as best practice/quality resource.
  • Has awareness of latest technical developments in own area.
  • Contributes towards strategy and policy development and ensure delivery within area of responsibility.

Project ManagementOracleCommunication SkillsCustomer serviceLinuxAccount ManagementTrainingTroubleshootingTechnical supportScriptingCustomer Success

Posted about 10 hours ago
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πŸ“ United States

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software
  • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds and an active Preparer Tax Identification Number (PTIN)
  • Must have (or be willing to obtain) internet connection that meets Intuit Security criteria
  • Must be available to work a minimum of 20 hours per week, spread across three or more days
  • Help customers complete their taxes using Intuit TurboTax products
  • Provide tax advice, full service return preparation, tax calculations, and managing product/software inquiries
  • Maintain sensitive customer, confidential and/or proprietary business information
  • Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
  • Interact with customers and team members in a professional manner

Communication SkillsMicrosoft ExcelCustomer serviceAccountingExcellent communication skillsReportingActive listeningBudgetingFinancial analysisBookkeeping

Posted about 10 hours ago
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πŸ“ Wellesley, MA, The Woodlands, TX, Houston, TX, Boston, MA

🧭 Part-Time

πŸ” Education

🏒 Company: Ensemble Performing Arts

  • Strong customer service mindset
  • Organized
  • Motivated self-starter
  • Attention to detail
  • Interest in music education is an asset
  • Coordinate lessons for students and teachers
  • Handle social media posts
  • Help manage daily tasks
  • Be involved in interviews and orientations
  • Assist with recital planning
  • Help with strategy development

Administrative ManagementCommunication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementMicrosoft Office SuiteInterpersonal skillsTeamwork

Posted about 10 hours ago
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πŸ“ United States

πŸ’Έ 83280.0 - 99000.0 USD per year

πŸ” Health Insurance

🏒 Company: external

  • Bachelor's degree in business, economics, finance, data analytics, or a related field.
  • Minimum of 3+ years' experience in competitive intelligence, market intelligence, strategy, research, or a related field.
  • Strong data synthesis, visualization, and insights development skills using Microsoft Office, Visio, Tableau, and Power BI.
  • Strong analytical and problem-solving skills, able to synthesize data into actionable insights.
  • Clearly articulates insights and recommendations, both verbally and in writing. Tailor messaging to different audiences, including executives and cross-functional teams.
  • High attention to detail and organizational skills, ability to manage multiple projects simultaneously. Ensures accuracy in data analysis, reports, and competitive profiles.
  • A natural curiosity for answering questions, solving problems, and navigating unclear or evolving research needs.
  • Commitment to customer service in effectively managing research requests from teams and stakeholders at all levels within the organization.
  • Familiarity with CMS datasets, regulatory filings, benefit design, formularies, and provider network structures.
  • Ability to work independently to complete CI deliverables while also collaborating effectively as a team member of cross-functional teams.
  • Strict adherence to organizational and industry standards for confidentiality and ethical conduct in all competitive intelligence gatherings.
  • Serve as the internal subject matter expert for a defined portfolio of health insurance competitors, markets, and special topics.
  • Track and analyze competitor plan designs, pricing strategies, enrollment trends, market entries and exits, partnerships, marketing collateral, and other strategic actions.
  • Support the execution of recurring competitive intelligence deliverables, including upkeep of the CI Research Repository, weekly CI newsletter development, distribution of industry trend reports, and quarterly updates to competitor battlecards and profiles.
  • Monitor a broad range of ongoing healthcare industry developments, including provider network activity, competitor updates on industry-relevant AI use cases, emerging care delivery models, regulatory shifts, pharmacy trends, point solutions, and other potentially disruptive forces.
  • Perform in-depth research using a blend of public data sources (e.g., CMS public use files, state SERFF filings, Medicare Plan Finder, etc.), third-party intelligence platforms (e.g., Mark Farrah, Competiscan, etc.), and internal performance data.
  • Analysis of large datasets, uncovering trends and actionable insights through meticulous attention to detail.
  • Develop accurate, visually polished slide decks and reports that distill complex insights into digestible, stakeholder-friendly formats.
  • Fulfill ad hoc research requests of Sales, Marketing, Government Programs, Product teams, and others during bid planning and product strategy development.
  • Participate in strategic analysis and decision-making models, such as VRIO, PrOACT, PESTLE, etc.
  • Support the work of the Business Intelligence team in advancement of enterprise strategy goals.
  • Collaborate with the Strategic Intelligence team to identify market threats, opportunities, and differentiators.
  • Provide and maintain competitor data to inform the development of enterprise dashboards and strategic initiatives.
  • Together with the Business Intelligence and Strategic Intelligence teams, provide regular updates to internal stakeholders, such as divisional strategists, Strategy Council, and Steering Committee.

SQLBusiness IntelligenceData AnalysisData MiningTableauStrategic ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCI/CDProblem SolvingCustomer serviceMicrosoft OfficeRESTful APIsAttention to detailOrganizational skillsPresentation skillsWritten communicationReportingMarket ResearchData visualizationStrategic thinkingResearch skillsData modelingData analytics

Posted about 10 hours ago
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πŸ“ Australia

🏒 Company: vernova_externalsite

  • Experience managing enterprise customers in Distributed Energy Resources Management Systems (DERMS).
  • Experience of IT software support including Kubernetes & Kafka preferred.
  • Bachelors in Electrical Engineering / Computer Science
  • Provides account management for Premier Support and Escalated accounts.
  • Develop and drive action plans to accelerate issue resolution.
  • Maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
  • Develop specialized knowledge in their discipline.
  • Serve as best practice/quality resource.

Project ManagementSQLData AnalysisKafkaKubernetesCommunication SkillsCustomer serviceAccount ManagementTechnical supportCustomer Success

Posted about 10 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 220000.0 - 260000.0 USD per year

πŸ” Pharmaceutical

🏒 Company: jobs

  • Minimum of 5 years Sales Leadership experience
  • Minimum 10 years of relevant experience selling into Global Customers in the Pharmaceutical industry
  • Experience of selling $multi-million deals, including complex data and business intelligence solutions
  • Proven track record of developing skills and behaviors of experienced Account Managers
  • Create the vision, plan and GTM strategy to achieve sustainable long-term growth in the segment.
  • Meet assigned New Business, Retention & Total Business Team targets and other Performance KPIs
  • Manage performance to improve productivity
  • Collate and pressure test Forecasts to the business, managing expectations clearly and validating through data to deliver accuracy
  • Recruit, onboard and up-skill talent
  • Maintain strong Customer networks, meeting frequently with key Decision Makers and Influencers
  • Coach the Team to: Develop a high level of customer intelligence and knowledge. Identify key business questions and use cases for core personas. Operate and influence within a matrix operating model
  • Partner with Customer Success, Product and Marketing teams to optimize the Retention journey with Clarivate
  • Collaborate with Consulting Partners and subject matter experts to identify new growth opportunities

LeadershipBusiness DevelopmentPeople ManagementSalesforceStrategic ManagementCommunication SkillsCustomer serviceMentoringPresentation skillsWritten communicationCoachingInterpersonal skillsExcellent communication skillsRelationship buildingAccount ManagementTeamworkNegotiation skillsVerbal communicationTrainingActive listeningBudgetingCross-functional collaborationRelationship managementSales experienceTeam managementStrategic thinkingFinancial analysisCustomer SuccessSaaS

Posted about 10 hours ago
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πŸ“ US and US territories

🧭 Full-Time

πŸ’Έ 31000.0 - 44000.0 USD per year

πŸ” Customer Service

  • High School diploma or equivalent required.
  • 2 years experience in a contact center or other fast-paced customer service environment required.
  • Excellent professional communication skills required, both verbal and written.
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
  • Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
  • Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.
  • Delivers a consumer experience that drives unsolicited, positive β€œword of mouth” advertisement for Moen Incorporated
  • Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
  • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
  • Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
  • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
  • Maintains professional composure during interactions
  • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
  • Records consumer demographics, product information, and troubleshooting efforts as required
  • Performs other duties and/or special assignments as needed

Communication SkillsCustomer serviceWritten communicationMicrosoft Office SuiteProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningComputer skillsTechnical support

Posted about 10 hours ago
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πŸ“ Canada

🧭 Full-Time

πŸ’Έ 95000.0 - 120000.0 CAD per year

πŸ” Software Development

🏒 Company: MozillaπŸ‘₯ 5001-10000πŸ’° $300,000 Angel over 20 years agoπŸ«‚ Last layoff 7 months agoInternetOpen SourceWeb BrowsersSoftwareBrowser Extensions

  • 7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
  • Hands-on experience administering support platforms (Zendesk preferred).
  • Proven success building or scaling support operations in a startup or growth-stage company.
  • Experience with technical product support and payment/billing support.
  • Strong communication skills and comfort working with distributed, cross-functional teams.
  • Experience supporting freemium, open-source, or B2C SaaS products.
  • Define workflows, service levels, and processes for both technical and billing/donor support.
  • Own tools like Zendesk (or similar)β€”set up macros, triggers, automations, and reporting.
  • Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
  • Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
  • Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
  • Identify and oversee any outsourced support partners as needed.
  • Define the tone, voice, and overall philosophy of user-facing help.
  • Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
  • Work closely with product and engineering to resolve issues and advocate for user needs

Project ManagementHR ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingTeam managementTechnical supportCustomer supportSaaSBudget management

Posted about 11 hours ago
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πŸ“ Canada, US

🧭 Full-Time

πŸ’Έ 110000.0 - 130000.0 USD per year

πŸ” Customer Support Operations

🏒 Company: MozillaπŸ‘₯ 5001-10000πŸ’° $300,000 Angel over 20 years agoπŸ«‚ Last layoff 7 months agoInternetOpen SourceWeb BrowsersSoftwareBrowser Extensions

  • 7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
  • Hands-on experience administering support platforms (Zendesk preferred).
  • Proven success building or scaling support operations in a startup or growth-stage company.
  • Experience with technical product support and payment/billing support.
  • Strong communication skills and comfort working with distributed, cross-functional teams.
  • Passion for empowering usersβ€”through documentation, automation, and community engagement.
  • Experience supporting freemium, open-source, or B2C SaaS products.
  • A collaborative mindset and willingness to build systems from the ground up.
  • Define workflows, service levels, and processes for both technical and billing/donor support.
  • Own tools like Zendesk (or similar)β€”set up macros, triggers, automations, and reporting.
  • Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
  • Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
  • Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
  • Identify and oversee any outsourced support partners as needed.
  • Define the tone, voice, and overall philosophy of user-facing help.
  • Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
  • Work closely with product and engineering to resolve issues and advocate for user needs

LeadershipOperations ManagementCommunication SkillsCustomer serviceMentoringTrainingTeam managementTechnical supportCustomer supportSaaSBudget management

Posted about 11 hours ago
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