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Customer support
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๐Ÿ“ United States

๐Ÿ” Insurance

๐Ÿข Company: gaig_external

  • Bachelorโ€™s Degree or equivalent experience.
  • Field of Study: Finance, Accounting or a related discipline
  • Generally, a minimum of 3 years of related experience.
  • Beginning coursework toward certification in area of expertise preferred; appropriate certifications could include Associate in Surety and Fidelity Bonding (AFSB), Certified Public Accountant (CPA) and/or Registered Professional Liability Underwriter (RPLU).
  • Underwrites and services existing small to mid-size financial accounts.
  • Has responsibility for risk selection/rejection, pricing, retention, and profitability within scope of authority and per divisional objectives.
  • Uses independent judgment and initiative to support business goals.
  • Maintains a high level of customer service.
  • Receives and analyzes submissions and determines terms to offer (policy limits, credit limits, deductibles, coverage options and conditions, work programs, etc.).
  • Prices business in accordance with company guidelines.
  • May conduct investigations of new and existing accounts through credit reports, online filings, criminal records etc.
  • Assesses risk quality and compliance within company guidelines and industry loss ratios.
  • Orders and analyzes miscellaneous business reports needed in the rating and underwriting processes, including credit checks, bank agreements, financial statements, and underwriting surveys.
  • Makes recommendations on risks over authority.
  • Enters, maintains, and monitors accounts using analysis system.
  • Develops and maintains effective business relationships with internal and external customers/coworkers in order to attract and retain profitable business.
  • Provides production support to field personnel through interacting with the producers/insureds assisting in marketing calls and participating in underwriting/production calls.
  • Applies underwriting rules and guidelines, rating manual rules, and insurance laws and regulations.
  • Performs other duties as assigned.

SQLData AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeAccountingRelationship managementRisk ManagementFinancial analysisCustomer support

Posted about 1 hour ago
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๐Ÿ”ฅ Support Specialist
Posted about 1 hour ago

๐Ÿ“ United States

๐Ÿ” InsurTech and HealthTech

๐Ÿข Company: Wisedocs AI

  • 2+ years of experience in customer support in a software or technology company.
  • Experience in a customer-facing environment.
  • Strong problem-solving and communication skills.
  • Patience and ability to manage stress effectively.
  • Ability to work independently and as part of a team.
  • Experience using ticketing systems such as Jira and Hubspot is nice to have.
  • Bachelor's degree or relevant experience is preferred.
  • Provide first-level support to customers and internal teams.
  • Run customer-facing calls for configuration, training, and troubleshooting.
  • Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed.
  • Create engaging how-to overviews and resources for new product features.
  • Escalate potential bugs or errors to the development team and communicate with them effectively.
  • Translate new feature functions into user-friendly terminology and train internal and customer teams.
  • Manage customer instance settings and configurations.
  • Document customer interactions and solutions to contribute to our knowledge base.
  • Collaborate with the product team to provide feedback and insights based on customer needs.
  • Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions.

JiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTrainingTroubleshootingTechnical supportCustomer supportCustomer Success

Posted about 1 hour ago
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๐Ÿ“ Portugal

๐Ÿ” Customer Support

๐Ÿข Company: SupportYourApp๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customersโ€™ sensitive information
  • Maintain working knowledge of our clientโ€™s products and services

Communication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical supportCRMCustomer supportEnglish communicationSaaS

Posted about 1 hour ago
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๐Ÿ”ฅ Client Success Partner
Posted about 1 hour ago

๐Ÿ“ United States

๐Ÿ” SaaS, Talent Management

๐Ÿข Company: Fuel50๐Ÿ‘ฅ 51-100๐Ÿ’ฐ $15,500,000 Series B almost 4 years agoArtificial Intelligence (AI)EmploymentMarketplaceTrainingHuman ResourcesCloud ComputingSaaSCareer PlanningEmployee BenefitsRecruiting

  • 5+ years SaaS client success experience
  • Deep understanding of Talent Management
  • Experience dealing with enterprise customers
  • Relationship focused
  • Collaborative and team focussed
  • Own a portfolio of clients, building deep and broad relationships
  • Ensure the client is informed, inspired, and successful in their use of Fuel50
  • Actively seek evidence of this success by supporting clients to track ROI
  • Build internal relationships with subject matter experts

LeadershipProject ManagementSQLBusiness AnalysisData AnalysisSalesforceHR ManagementCommunication SkillsRESTful APIsOrganizational skillsInterpersonal skillsAccount ManagementTeamworkNegotiation skillsEmpathyActive listeningClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRMFinancial analysisData analyticsCustomer supportChange ManagementCustomer SuccessSaaSBudget management

Posted about 1 hour ago
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๐Ÿ”ฅ SSC Support Team Lead
Posted about 1 hour ago

๐Ÿ“ Serbia

๐Ÿ” Customer Support

๐Ÿข Company: Wolt - English

  • Proven leadership experience and background from customer experience, customer insights, or similar field
  • Experience and passion for working with analytics
  • Passionate about customer experience and enjoy working and engaging with people
  • Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs
  • Can-do attitude and positive energy
  • You have the skills and know-how to motivate your team to provide the best service possible
  • Youโ€™re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter
  • The ability to think on your feet and multi-task
  • You are fluent/native in Serbian language and you have a full proficiency in English (C1)
  • Leading by example and showing what customer-obsessed means
  • Analyzing and optimizing
  • Strategizing
  • Recruiting, mentoring and managing
  • Communicating
  • Getting stuff done

LeadershipData AnalysisCommunication SkillsAnalytical SkillsCustomer serviceMentoringTeam managementCustomer supportEnglish communication

Posted about 1 hour ago
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๐Ÿ“ United States, Mexico, Jamaica, Cayman Islands

๐Ÿงญ Part-Time, Full-Time

๐Ÿ” Travel

๐Ÿข Company: Ventures With Jen

  • No prior experience required
  • Strong customer service skills and knowledge of cultural trends are beneficial.
  • Plan and coordinate cultural travel experiences for clients, including selecting destinations, accommodations, and activities that align with their interests.
  • Collaborate with clients to understand their travel preferences and provide personalized recommendations.
  • Utilize our advanced software to secure the best travel deals for your clients.
  • Provide excellent customer service, ensuring a smooth booking process and addressing any questions or concerns.
  • Promote cultural travel opportunities through social media lead generators and maintain an up-to-date website.
  • Stay informed about the latest cultural trends and destinations to offer the best options to your clients.

Communication SkillsCustomer serviceSales experienceMarket ResearchLead GenerationCRMCustomer support

Posted about 2 hours ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 45000.0 - 48000.0 USD per year

๐Ÿ” Financial Health

๐Ÿข Company: Brigit๐Ÿ‘ฅ 51-100๐Ÿ’ฐ $75,000,000 Debt Financing almost 4 years agoInternetPersonal FinanceFinanceMobile AppsFinTech

  • At least a Highschool Degree or equivalent
  • 2+ years of experience in customer support
  • Passion about helping people and providing incredible customer care
  • Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
  • Empathy and problem solving skills
  • Efficient and clear communication skills to resolve difficult customer issues
  • Strong ability to spot trends or problems and creatively find solutions
  • Professional response to negative feedback or user interactions
  • Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
  • Learn and be an expert in all the issues/situations our users need assistance with
  • Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
  • Feel comfortable in escalating tickets as required and follow through to resolution
  • Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
  • Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

JiraCommunication SkillsProblem SolvingCustomer serviceEmpathyCustomer support

Posted about 2 hours ago
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๐Ÿ“ Thailand

๐Ÿข Company: SupportYourApp๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customersโ€™ sensitive information
  • Maintain working knowledge of our clientโ€™s products and services

REST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingTechnical supportCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 3 hours ago
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๐Ÿ“ Georgia

๐Ÿ” Software Development

๐Ÿข Company: SupportYourApp๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our clientโ€™s products and services
  • Securely work with customersโ€™ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Backend DevelopmentJavaKafkaKubernetesMongoDBSpring BootGroovyCommunication SkillsProblem SolvingRESTful APIsTechnical supportCustomer supportEnglish communication

Posted about 3 hours ago
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๐Ÿ“ Mexico, El Salvador, Guatemala, Colombia, Honduras

๐Ÿ” Events Industry

๐Ÿข Company: Walter๐Ÿ‘ฅ 11-50

  • Proven experience in B2B sales, preferably within the events or hospitality industry.
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent organizational skills with an ability to manage multiple projects and priorities.
  • Results-driven mindset with a knack for achieving sales targets.
  • Ability to work independently while collaborating effectively with teams.
  • Familiarity with CRM tools and sales tracking software.
  • Passion for the events industry and understanding of its dynamics.
  • Develop and implement sales strategies to target potential clients in the events industry.
  • Build and maintain relationships with event organizers, venues, and partners to foster collaboration.
  • Conduct sales presentations and negotiations to close deals effectively.
  • Conduct market research to identify trends and opportunities within the events sector.
  • Collaborate with the marketing and events teams to align sales efforts with upcoming events and promotions.
  • Maintain accurate sales records and forecasts, tracking performance metrics.
  • Attend industry events and networking opportunities to promote our brand and services.

SalesforceCommunication SkillsCustomer serviceNegotiationOrganizational skillsRelationship buildingAccount ManagementTeamworkClient relationship managementSales experienceMarket ResearchLead GenerationCRMCustomer support

Posted about 3 hours ago
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Weโ€™ve developed a well-thought-out service for home job matching, making the searching process easier and more efficient.

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Whether you're looking for stable full-time employment, the flexibility of freelancing, or a part-time side gig, you'll find plenty of options on Remoote.app.

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We feature offers for people with all levels of expertise:

  • for beginners โ€” ideal positions for those just starting their journey in internet working from home;
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To begin searching for home job opportunities, follow these three steps:

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  2. Specify your skills, country of residence, and the preferable position.
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If you don't have a resume yet, use our online builder. It will help you create a professional document, highlighting your key skills and achievements. The AI will automatically optimize it to match job requirements, increasing your chances of a successful response. You can update your profile information at any time: modify your skills, add new preferences, or upload an updated resume.