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Account Management
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📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: Replicant👥 101-250💰 $78,000,000 Series B about 3 years agoArtificial Intelligence (AI)Information ServicesData Center AutomationMachine LearningInformation TechnologySoftware

  • 5+ years in a Solutions Engineering or similar customer-facing technical role
  • Curiosity about AI and some experience with prompt engineering (formal or self-taught)
  • Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
  • Clear written and verbal communication, with an ability to tailor your message
  • A collaborative, get-things-done mindset
  • A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
  • Work closely with the sales team to gather customer requirements
  • Own the technical side of the sales process
  • Identify technology trends in industry verticals
  • Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
  • Review and write API specifications for internal and external stakeholders
  • Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
  • Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
  • Analyze conversational data to uncover trends, insights, and areas for automation or improvement
  • Translate findings into clear narratives that resonate with business and technical stakeholders
  • Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
  • Attend customer meetings and provide technical support to the Account Executives

SalesforceAPI testingCommunication SkillsCustomer serviceAccount ManagementSales experienceData visualizationComputer skills

Posted 11 minutes ago
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📍 United States

🧭 Full-Time

💸 76600.0 - 137500.0 USD per year

  • BSEE or Equivalent and 5+ years of related work experience.
  • Hardware/System Design experience and/or electromechanical experience
  • Requires in-depth knowledge and experience
  • Solves complex problems; takes a new perspective using existing solutions
  • Works independently; receives minimal guidance
  • Acts as a resource for colleagues with less experience
  • Uses best practices and knowledge of internal or external business issues to improve products/services or processes
  • Often leads the work of project teams; may formally train junior staff
  • Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.
  • Participate as technical lead on large, complex customer engagements involving broad, system solutions and identify and drive demand creation by maximizing Arrow content on designs.
  • Partner with the sales team across pre-and post-sales activities, providing advanced technical support and consulting to promote demand creation.
  • Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales.
  • Provide technical leadership to the branch, customers, and suppliers shaping strategy and guiding technical direction/priorities.
  • Demonstrate an advanced understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs, including vertical segmentation.
  • Position Arrow's differential value proposition, supplier technologies, as well as, competitor technologies.
  • Possess a complete knowledge of products and full knowledge of entire scope of assigned lines.
  • Has sound product knowledge of Arrow's line card.
  • Attend supplier trainings.
  • Manage supplier and customer expectations by building and developing relationships with senior level decision makers, keeping stakeholders up-to-date on activities, plans, and progressing towards initiatives.
  • Deepen and broaden connections with key decision makers within suppliers and customers.
  • Attend and actively participate in strategic branch meetings and QBR.
  • Use ROI concepts for making strategic business plans and decisions.
  • Develop and drive strategic technical plans by supplier line or customer solutions.
  • Successfully create, organize and conduct engineering customer events or conference or engineering training.
  • Support design services initiatives.

LeadershipBusiness DevelopmentEmbedded SystemsC++Communication SkillsAnalytical SkillsProblem SolvingNegotiationAccount ManagementTeamworkSales experienceTechnical supportCustomer support

Posted 24 minutes ago
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📍 United States of America

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals, Biotech

  • Bachelor’s degree required, advanced degree a plus.
  • 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
  • Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
  • Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
  • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border.  Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.
  • Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
  • Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
  • Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
  • Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
  • Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
  • Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
  • Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
  • Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceComplianceRelationship buildingAccount ManagementNegotiation skillsSales experienceMarket Research

Posted 28 minutes ago
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📍 Australia

🏢 Company: vernova_externalsite

  • Experience managing enterprise customers in Distributed Energy Resources Management Systems (DERMS).
  • Experience in Energy Utility Control Systems EMS/DMS or Asset Management Systems Geospatial Information Systems (GIS) will be considered.
  • Experience of IT software support including Kubernetes & Kafka preferred.
  • Provides account management for Premier Support and Escalated accounts.
  • Develops and drives action plans to accelerate issue resolution.
  • Maintains customer communication.
  • Advocates for the customer to ensure successful implementation and operation of GE Digital software solutions.
  • May be utilised directly on support cases where relevant.

AWSProject ManagementSQLData AnalysisKafkaKubernetesRESTful APIsAccount ManagementDigital MarketingTechnical supportCustomer Success

Posted 31 minutes ago
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📍 United States

🧭 Full-Time

💸 151200.0 - 226800.0 USD per year

🔍 Pharmaceuticals

🏢 Company: novartis_careers

  • 3+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
  • 1+ years’ experience in oncology, urology, nuclear medicine, medical device, or complex therapeutics.
  • 1+ years’ experience in prostate, NET or buy-and-bill therapeutic experience, within last 5 years.
  • Drive relationships and creation and execution of business plans for territories to include delivery of disease education on diagnostic and therapeutic, product value propositions, treatment protocols and implementing customer programs as appropriate.
  • Support product access, implement competitive response/pull-through strategies, maintain and grow key relationships with account partners in line with defined target priorities in a manner consistent and compliant with company policies and requirements.
  • Develop and employ customized tools and strategies to gain appropriate access to engage with HCP targets within territory accounts to deliver clinical value proposition and establish RLT as the partner of choice in community hospital, academic hospitals, and community oncology accounts.

Business DevelopmentSalesforceCommunication SkillsCollaborationRESTful APIsNegotiationPresentation skillsComplianceRelationship buildingAccount ManagementSales experienceMarket ResearchStrategic thinkingCRM

Posted 36 minutes ago
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📍 United States of America

🧭 Full-Time

💸 151200.0 - 226800.0 USD per year

🔍 Healthcare

🏢 Company: novartis_careers

  • 5+ year’s sales experience in healthcare.
  • 3+ years of experience in a specialty sales role with proven leadership skills in managing sophisticated accounts (including large academic centers), and experience dealing with issues such as launching products excellently in markets / institutions with multiple partners, creating and sharing account business plans, communicating effectively with various local and national partners, understanding complicated dynamics and partners within institutions beyond prescribers, addressing access and reimbursement challenges, identifying referral patterns and being able to operate accordingly.
  • 1+ year of hematology, oncology, or rare disease experience.
  • Proficiency in payer dynamics, distribution, and reimbursement channels, with strong analytical and decision-making capabilities, with the ability to analyze data for insights and adjust strategy.
  • Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
  • Drive demand and impact decision-making of Medical Experts (ME) and all essential HCPs, by challenging existing approach to treatment and compliantly impacting how the ME/HCP views Novartis products, and how to position our product versus competitors to appropriately drive product demand.
  • Identify and connect with Medical Expert network on a wider level, and smoothly direct HCP needs to other Novartis partners.
  • Create, manage, and implement account-focused strategic business plans that include reaching account-specific goals that align with Novartis’ commercial strategy for the disease state assigned, taking an enterprise view to ensure strategies are customized to customer needs that improve patient care for the disease state assigned, giving feedback to marketing team about competitive environment and when competitive strategy needs adjustment, and knowing and adapting plan to the complex relationships within sophisticated health systems.
  • Work together with all cross-functional partners from Novartis and key people from the account and be responsible for commercial collaboration with other Novartis stakeholders to create a ‘One Novartis’ experience; while knowing well the Novartis staff and resources to offer suitable solutions to customer needs related to patient care and make sure a consistent customer experience is delivered.
  • Know the account payor mix well and how to solve common product access issues like buy and bill, billing and coding, and policy updates.
  • Being able to switch between channels and use digital tools and platforms effectively for virtual engagement to meet customer needs.
  • Familiarity with the present and future digital platforms for marketing and sales that can connect with customers, and being comfortable with using sales data reporting tools to analyze trends and combine them with customer insights to find opportunities for growth in territory and customer segments in a rapidly evolving environment.
  • Use business analytics, market, therapy, competitor and clinical knowledge to identify opportunities, strengths and trends that can help promote assigned product portfolio and increase sales.

LeadershipComplianceAccount ManagementSales experienceCRM

Posted 36 minutes ago
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📍 United States, Canada

🧭 Full-Time

💸 70500.0 - 121000.0 USD per year

🔍 Banking/Financial Services

🏢 Company: CommerceJobs

  • 7+ years new customer acquisition sales experience required, preferably within the banking/financial services field
  • Strong understanding of business concepts including account payable, purchasing and accounting systems
  • Strong knowledge of consultative sales process
  • Strong data analysis skills
  • Skilled at interacting with senior managers and able to develop a business case
  • Able to work independently but with some oversight from direct supervisor
  • Capable of managing relationships independently and in negotiating sales and contracts
  • Superior presentation skills
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Advanced level proficiency with Microsoft Word, Excel and Outlook
  • Conduct sales calls using consultative business process reviews and move prospective client through the sales cycle from the first appointment to contract signing
  • Set appointments with prospects through the telephone, email, and marketing campaigns
  • Identify prospect goals and objectives for process improvement then recommend solutions to help meet these goals and objectives
  • Provide value-added services including technical support, Product Development and Relationship Management
  • Negotiate contract terms and pricing that will be appealing to the customer and deliver an acceptable return to Commerce
  • Prepare customized request for information, request for proposal, file spend analysis, proposals and sales presentations
  • Perform other duties as assigned

Business AnalysisData AnalysisMicrosoft ExcelCustomer serviceRESTful APIsNegotiationPresentation skillsWritten communicationInterpersonal skillsAccount ManagementSales experienceCRMFinancial analysis

Posted 42 minutes ago
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📍 United States

💸 160300.0 - 297700.0 USD per year

🔍 Specialty pharmaceutical/biotech

  • 5+ years’ experience on the commercial side of the specialty pharmaceutical/biotech industry.
  • 2+ years’ experience in project management/leadership and successful translation of strategy into execution.
  • Recent US experience (within last 5 years) with deep understanding of US healthcare ecosystems, and a comprehensive understanding of organized customer groups in healthcare, including Integrated Delivery Networks (IDNs), Accountable Care Organizations (ACOs), Medical Groups, and Group Purchasing Organizations (GPOs).
  • Lead cross-functional account teams, including Customer Engagement, Medical, NPS, and Market Access, to develop and execute account plans that align with Novartis' business objectives and address account needs.
  • Develop a deep understanding of accounts and customer needs, identifying shared priorities and implementing tailored solutions and resources to enhance patient care in accordance with Novartis policies.
  • Forge and nurture strategic customer relationships to elevate engagement between Novartis and key accounts, as well as influential medical experts.

LeadershipProject ManagementBusiness AnalysisPeople ManagementBusiness OperationsCommunication SkillsCollaborationNegotiationComplianceAccount ManagementCross-functional collaborationRelationship managementSales experienceMarket ResearchStrategic thinkingCRMCustomer Success

Posted about 1 hour ago
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📍 United States

💸 114100.0 - 211900.0 USD per year

🔍 Specialty Pharmaceuticals, Biotech

  • 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
  • Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
  • Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
  • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border.
  • Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
  • Must have a valid driver’s license.
  • Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
  • Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
  • Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
  • Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
  • Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
  • Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
  • Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
  • Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingPresentation skillsComplianceAccount ManagementTeamworkNegotiation skillsClient relationship managementSales experienceMarket ResearchStrategic thinking

Posted about 1 hour ago
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📍 United States

💸 121000.0 - 217000.0 USD per year

🔍 Pharmaceutical

🏢 Company: pfizercareers👥 70000-100000

  • Minimum of 3 years of previous Pharmaceutical biotech or medical marketing/promotional/sales experience
  • History of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability
  • Valid US driver’s license and a driving record in compliance with company standards
  • Effectively identify and implement the most efficient virtual/in-person engagement strategies
  • Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
  • Builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
  • Compliantly delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources
  • Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable).
  • Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)
  • Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment in multiple locations; able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members
  • Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources.
  • Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content

LeadershipSalesforceProduct DevelopmentCommunication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficePresentation skillsRelationship buildingAccount ManagementSales experienceMarket ResearchStrategic thinkingDigital MarketingCRM

Posted about 1 hour ago
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