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Customer Success

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🔥 Enterprise Customer Success Manager

Posted 43 minutes ago

📍 UK

🧭 Full-Time

💸 35000.0 - 38000.0 GBP per year

🏢 Company: Product Marketing Alliance

🔧 Requirements

Proven experience in a B2B customer success (1-2 years depending on company type)
Previous Enterprise Account Management experience desired
Solid previous use of Intercom
Experience engaging customers at scale
Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential.
Comfortable owning your own workload and confident holding other people accountable to their deadlines.
Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.
Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them.
Adaptable - Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.
Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.
Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!

💡 Responsibilities

Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products, take full advantage of our offerings and realise value quickly.
High-Touch Account Management: Maintain regular, proactive communication with high-value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check-ins, share insights, and provide strategic recommendations to strengthen partnerships.
Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings.
Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision-making.
Upsell and Cross-sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs.
Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.

Project Management Business Development Data Analysis Product Management Communication Skills Customer service Microsoft Office Organizational skills Adaptability Problem-solving skills Account Management Teamwork Negotiation skills Reporting Active listening Cross-functional collaboration Relationship management Sales experience CRM Customer Success SaaS

Posted 43 minutes ago

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🔥 Talent Coordinator - Contract

Posted about 1 hour ago

📍 Brazil, Latin America

🧭 Contract

🔍 Blockchain Intelligence

🔧 Requirements

1+ years of experience in a recruiting coordinator role, ideally in a fast-paced environment.
Proficiency with scheduling tools (e.g., Google Calendar) and Greenhouse (ATS)
Exceptional organizational skills with a keen eye for detail and accuracy.
Ability to prioritize tasks, manage competing deadlines, and thrive in a dynamic, high-growth environment.
Excellent written and verbal communication skills, with a customer-centric mindset.
Comfortable working across time zones and adapting to changing priorities.

💡 Responsibilities

Coordinate interviews across multiple time zones, ensuring seamless communication between candidates, hiring managers, and interviewers.
Serve as the first point of contact for candidates, providing timely updates and ensuring a positive and professional experience throughout the process.
Support the talent team by maintaining accurate data in our Applicant Tracking System (Greenhouse) and Coordination Software (ModernLoop) and assisting with reporting needs.
Identify and suggest opportunities to streamline and improve our recruiting workflows.
Partner with recruiters and hiring managers to ensure clarity and alignment on scheduling priorities and updates.

Project Coordination HR Management Administrative Management Communication Skills Customer service Microsoft Office Attention to detail Organizational skills Time Management Recruitment Customer Success

Posted about 1 hour ago

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🔥 Technical Account Manager West

Posted about 1 hour ago

📍 United States, Canada, UK

🔍 Software Development

🏢 Company: Mark43👥 251-500💰 $39,999,992 Series E 10 months agoGovTech Information Services Law Enforcement Public Safety Software

🔧 Requirements

Experience as a former officer or dispatcher is strongly preferred.
Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
Former experience as a software trainer within a government space is a plus.
Experience working in the public safety realm.
Proven track record of success in managing government accounts.
Excellent communication and interpersonal skills.
Prior experience assisting clients with the post-sales processes by providing technical support.
The ability to communicate technical information to non-technical audiences.
The capacity to understand customers' needs and offer prompt solutions.
Strong written and verbal communication.
Excellent problem-solving and critical-thinking skills.
Initiative and motivated to solve problems.

💡 Responsibilities

Work on-site with government clients on the Mark43 CAD product.
Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
Stay up to date with industry trends, regulations, and policies related to government procurement.
Create a strategic road map for the account management function.
Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
Share business, product, and technical expertise to improve client relationships.
Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
Create internal tracking and briefing procedures to ensure account needs are aligned.
Share client feedback with developers and stakeholders.
Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap

Communication Skills Problem Solving Customer service RESTful APIs Account Management Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 1 hour ago

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🔥 Sales Director, Netherlands & Sweden

Posted about 1 hour ago

📍 Benelux

🔍 Observability

🔧 Requirements

Minimum of 5 years of experience leading and developing strategic sales teams.
Proven track record of overachievement in annual sales targets, with an ability to deliver consistent results.
Significant experience leading teams selling through security channel partners.
In-depth experience navigating complex sales cycles and closing large, enterprise-level deals.
Strong background in SaaS sales, specifically within cloud, logs, metrics, IT operations, and security.
Proficient in MEDDIC methodology to manage sales opportunities and close high-value deals.
Experience in pipeline development, strategic account management, and new business acquisition.

💡 Responsibilities

Recruit, coach, and develop a team of 5-7 Strategic Sales Representatives.
Build a pipeline of future sales leaders within the organization.
Set clear performance goals and KPIs, and consistently monitor and manage team performance.
Drive a culture of collaboration, accountability, and continuous improvement.
Create and implement a strategic business plan to achieve and exceed sales goals in your region.
Own and manage the full sales lifecycle: from generating leads, nurturing relationships, and qualifying opportunities, through to closing deals.
Build, develop, and maintain strong relationships with both prospects and channel partners.
Navigate complex sales cycles and drive large enterprise deals (Fortune 1000).
Oversee the sales pipeline, ensuring that strategic accounts and key opportunities are identified and nurtured.
Collaborate with internal teams (marketing, customer success, product, etc.) to ensure alignment across all areas of the business.
Leverage and improve existing tools and processes for prospecting, pipeline management, and closing deals.
Actively contribute to the development and refinement of Cribl’s GTM strategy and sales playbook.
Partner with other leaders across sales, product, and marketing to drive the success of the business.
Regularly report on team performance, pipeline status, and sales metrics to the VP of Sales and executive leadership.

Leadership People Management Salesforce Strategic Management Account Management Sales experience Team management CRM Customer Success SaaS

Posted about 1 hour ago

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🔥 Account Manager

Posted about 3 hours ago

📍 United Kingdom, Poland, Bulgaria, Spain, Portugal

🧭 Full-Time

🔍 SaaS

🏢 Company: Adverity👥 251-500💰 $120,000,000 Series D over 3 years agoBig Data SaaS Data Integration Analytics Marketing

🔧 Requirements

4+ years of experience in a B2B SaaS environment managing a high-volume account portfolio.
Experience in Martech/Adtech is a strong plus.
A global mindset, thriving in an international environment and comfortable working across multiple time zones (focusing on US and Europe).
A resourceful and independent approach, while also being a team player who asks for help when needed.
Strong organisational skills, with the ability to prioritise, problem-solve, and drive results in a fast-paced environment.

💡 Responsibilities

Manage a diverse portfolio of ~120 SMB customers, ensuring smooth operations, retention, and account growth.
Monitor Gainsight to track risks and upsell opportunities, using data-driven decision-making and proactive check-ins.
Communicate primarily via email and Zoom, enabling customer self-sufficiency through automation and 1:Many strategies.
Collaborate with internal teams to resolve escalations, optimise account performance, and drive workflow automation.
Continuously refine processes to improve efficiency and scale account management operations.

Data Analysis Communication Skills Problem Solving Agile methodologies RESTful APIs Organizational skills Account Management Client relationship management Cross-functional collaboration Relationship management Sales experience Data visualization CRM Customer Success SaaS PowerPoint

Posted about 3 hours ago

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🔥 Director of Product, Core Product

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 220000.0 - 240000.0 USD per year

🔍 Healthcare Technology

🏢 Company: SmarterDx👥 101-250💰 $50,000,000 Series B 10 months agoArtificial Intelligence (AI)Hospital Information Technology Health Care

🔧 Requirements

7+ years of product management experience, with at least 3 years in a leadership role managing product managers.
3+ years of experience in healthcare technology, revenue cycle management, or clinical documentation.
Strong understanding of technical concepts and ability to collaborate closely with engineering teams and data science teams on advanced AI.
Deep experience engaging directly with customers and translating insights into impactful product decisions.
Proven ability to define a long-term product vision while delivering measurable short-term results.
Track record of delivering high-impact products with exceptional project management and prioritization skills.
Experience mentoring and developing product teams, fostering a collaborative and high-performance culture.

💡 Responsibilities

Define and articulate a compelling vision and strategy for SmarterPrebill
Lead, mentor, and empower a team of 3-5 Senior Product Managers, fostering a culture of innovation, collaboration, and accountability.
Develop and maintain a comprehensive product roadmap that reflects customer needs, market trends, and technical feasibility. Prioritize features and initiatives to deliver measurable impact.
Partner with engineering, design, and data science teams to guide product development from concept to launch. Ensure alignment across cross-functional teams.
Build strong relationships with healthcare providers and key stakeholders to understand pain points, workflows, and unmet needs. Translate insights into actionable product decisions.
Leverage data, analytics, and user feedback to assess product performance, identify opportunities, and iterate on solutions to deliver continuous value.
Collaborate with marketing, customer success, and sales teams to define product positioning, develop messaging, and support successful product launches

Leadership Agile Artificial Intelligence Data Analysis Machine Learning People Management Product Management Cross-functional Team Leadership Product Development Product Analytics Data science Strategic Management RESTful APIs Mentoring Stakeholder management Customer Success

Posted about 4 hours ago

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🔥 Enterprise Transformation Architect

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 200000.0 - 250000.0 USD per year

🔍 Procurement

🏢 Company: Zip

🔧 Requirements

Former experience as a Procurement practitioner at a large enterprise (10,000+ employees), successfully leading procurement transformation initiatives
Experience selling internally to cross functional decision makers including C-level executives
Prior consulting or advisory experience, ability to assess current state environment and develop transformation vision using software solutions
Strong presentation and writing skills
Familiarity with procurement and billing/AP space
Self-starter and quickly able to grasp new technology

💡 Responsibilities

Support Zip sales process and accelerate revenue growth with enterprise clients by partnering with prospective clients in their evaluation of Zip to enable enterprise procurement transformation.
Advise prospective clients on best practices for scoping and selling their project internally to ensure optimal internal buy-in and program success.
Share best practices and value drivers for cross-functional teams. Translate demos into real-world examples and insights to accelerate prospect’s understanding of Zip and its benefits.
Partner with Zip’s Advisory practice to perform assessments of the client’s current state and advise prospective clients on how Zip can deliver against their transformation objectives.
Lead Zip’s Accelerator program, leading prospective customers through a defined program to educate them on all-things Zip.
Partner with Zip's Product team on product enhancements to better serve enterprise clients.
Develop a standard and scalable methodology for engaging prospective clients in the above.

Project Management SQL Business Analysis Cloud Computing Data Analysis Salesforce Cross-functional Team Leadership Communication Skills RESTful APIs Presentation skills Sales experience Stakeholder management Strategic thinking Financial analysis Change Management Customer Success SaaS

Posted about 4 hours ago

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🔥 Growth Marketing Manager

Posted about 5 hours ago

📍 United States

🔧 Requirements

Skilled, data-driven growth marketer to join the Marketing team

💡 Responsibilities

Develop and execute a strategy to fuel net new customer acquisition
Optimize our sales funnel
Partner closely with our Core SaaS sales team
Lead experiments in a fast-paced, iterative manner

Data Analysis Google Analytics RESTful APIs Data visualization Marketing Lead Generation Digital Marketing CRM Data analytics Customer Success SaaS A/B testing

Posted about 5 hours ago

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🔥 Customer Success Manager - Integration Specialist

Posted about 6 hours ago

📍 Canada

🔍 SaaS, e-commerce

🏢 Company: Terracor Business Solutions👥 11-50 Web Development Information Technology

🔧 Requirements

Proven experience in customer success, account management, or a related role within the SaaS or e-commerce industry.
Strong communication, interpersonal, and problem-solving skills.
A customer-first mindset with the ability to balance business objectives and customer needs.
Technical aptitude to understand and explain SaaS solutions and workflows.
Self-motivated and organized, capable of managing multiple priorities and accounts effectively.

💡 Responsibilities

Conduct regular account reviews to discuss integration performance, data accuracy, and process efficiency.
Facilitate discovery discussions to uncover new customer needs and align them with our data integration.
Serve as the primary point of contact for assigned accounts, advocating for customer needs internally and ensuring seamless data flow between systems.
Lead and/or execute website and integration projects, including data mapping, API connections, and workflow automation.
Guide new customers through the onboarding process, ensuring their ERP, and other system integrations are set up correctly.
Provide technical guidance on best practices for managing and maintaining data synchronization across platforms.
Address customer inquiries related to data imports, exports, synchronization issues, and system connectivity.
Handle frontline service and support requests, diagnosing and resolving common issues while escalating complex technical challenges when necessary.
Work with internal teams to improve integration reliability and resolve recurring data-related issues.
Identify and present opportunities for data automation, enhanced reporting, and additional integration services that align with customer objectives.
Partner with customers to refine their data workflows and optimize their use of our platform, ensuring accurate, efficient, and scalable integrations.
Stay up to date on industry trends and best practices in data integration, API development, and automation, proactively advising customers on new opportunities.

SQL API testing REST API Account Management JSON Customer Success

Posted about 6 hours ago

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🔥 Senior Technology Customer Success

Posted about 7 hours ago

📍 United States

💸 100000.0 - 145000.0 USD per year

🔍 SaaS, PropTech, FinTech, Commercial real estate

🏢 Company: jlltcareers

🔧 Requirements

4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech.
Commercial real estate (CRE) industry experience is a strong plus.
Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training.
Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems, and influence decision-making.
Highly organized and detail-oriented, able to manage multiple customers and projects simultaneously while maintaining a customer-first approach.
Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement.
Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools.

💡 Responsibilities

Own and oversee the entire post-sales customer journey, including project scoping, kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal.
Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations.
Lead project delivery, ensuring our solution's seamless setup, implementation, and deployment while managing risks and maintaining high-quality standards.
Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success.
Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth data and systems integration.
Identify potential risks early, developing and executing mitigation strategies to ensure successful project completion and continuous customer satisfaction.
Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities.
Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform.
Stay informed of industry trends and best practices, proactively recommending enhancements to improve our platform and internal processes.

Project Management Project Coordination Communication Skills Analytical Skills Problem Solving Account Management Training Client relationship management Stakeholder management Data analytics Customer Success SaaS

Posted about 7 hours ago

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