Customer Success Manager - Integration Specialist

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Requirements:

• Proven experience in customer success, account management, or a related role within the SaaS or e-commerce industry.
• Strong communication, interpersonal, and problem-solving skills.
• A customer-first mindset with the ability to balance business objectives and customer needs.
• Technical aptitude to understand and explain SaaS solutions and workflows.
• Self-motivated and organized, capable of managing multiple priorities and accounts effectively.

Responsibilities:

• Conduct regular account reviews to discuss integration performance, data accuracy, and process efficiency.
• Facilitate discovery discussions to uncover new customer needs and align them with our data integration.
• Serve as the primary point of contact for assigned accounts, advocating for customer needs internally and ensuring seamless data flow between systems.
• Lead and/or execute website and integration projects, including data mapping, API connections, and workflow automation.
• Guide new customers through the onboarding process, ensuring their ERP, and other system integrations are set up correctly.
• Provide technical guidance on best practices for managing and maintaining data synchronization across platforms.
• Address customer inquiries related to data imports, exports, synchronization issues, and system connectivity.
• Handle frontline service and support requests, diagnosing and resolving common issues while escalating complex technical challenges when necessary.
• Work with internal teams to improve integration reliability and resolve recurring data-related issues.
• Identify and present opportunities for data automation, enhanced reporting, and additional integration services that align with customer objectives.
• Partner with customers to refine their data workflows and optimize their use of our platform, ensuring accurate, efficient, and scalable integrations.
• Stay up to date on industry trends and best practices in data integration, API development, and automation, proactively advising customers on new opportunities.