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🔥 Customer Support Engineer (UA/ENG) shift 2/2; 15-23
Posted 43 minutes ago

📍 Ukraine, Europe, Latin America, USA, Kazakhstan

🧭 Full-Time

🔍 SaaS platform for automation of esports venues, gaming lounges, and cybercafes

🏢 Company: TECHIIA

  • languages: Ukrainian - native
  • English - Advanced +
  • good communicational and explaining skills
  • customer orientation
  • desire to learn, ask, and develop
  • ability to analyze and process information
  • knowledge of Windows functionality and principles of computer hardware will be a plus
  • primary installation of the software and its components for new customers (remote);
  • provide primary onboarding of the system for new customers;
  • provide accurate, valid and complete information to the customer about the product by using the technical methods/tools;
  • solve technical issues, that arise during the installation and usage of the system;
  • provide appropriate solutions and alternatives on customers' doubts.

TroubleshootingTechnical supportCustomer support

Posted 43 minutes ago
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🔥 Customer Success Leader
Posted about 1 hour ago

📍 United States

💸 118400.0 - 177600.0 USD per year

🔍 Healthcare B2B technology

🏢 Company: GEHC_ExternalSite

  • 3+ years of leadership experience in Customer Success, preferably in healthcare B2B technology or SaaS.
  • Ability to balance leadership with hands-on customer engagement, including executive-level relationship management.
  • Experience leading and scaling a high-performance Customer Success team.
  • Demonstrated success in driving customer adoption, retention, and growth through data-driven engagement strategies.
  • Entrepreneurial and ownership mindset, with the ability to build and optimize customer success programs from the ground up.
  • Ability to navigate complex customer organizations, including working with C-suite executives, administrators, IT, and clinical stakeholders.
  • Excellent communication and stakeholder management skills, with the ability to translate technical solutions into business value.
  • Proficiency with customer success tools, CRM platforms, and analytics dashboards to monitor customer health and engagement.
  • Lead, mentor, and scale the Customer Success team, ensuring best-in-class service delivery and customer experience.
  • Personally manage a select portfolio of high-impact customers, serving as their primary strategic advisor and escalation point.
  • Act as a strategic advisor and senior escalation point to customers, helping them transform their imaging operations by leveraging IDS solutions while staying informed on industry trends.
  • Develop and execute a customer success strategy that drives adoption, retention, and revenue growth across the IDS portfolio.
  • Partner cross-functionally with Sales, Product, Marketing, and Services to ensure alignment in customer engagement, success strategies, and building a seamless customer journey.
  • Drive operational excellence by implementing data-driven approaches to monitor customer health, identify risks, and proactively address challenges.
  • Champion change management by guiding customers in process transformation, SOP development, and workflow optimization with IDS solutions.
  • Collaborate with Sales and Product teams to represent customer needs, influence product development, and drive innovation.
  • Measure and report on key customer success metrics, including Net Retention Rate (NRR), adoption rates, and customer satisfaction scores.
  • Develop and scale best practices, playbooks, and enablement programs to optimize the customer journey.

LeadershipProject ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCustomer serviceMentoringAccount ManagementNegotiation skillsReportingRelationship managementSales experienceTeam managementStakeholder managementStrategic thinkingCustomer supportChange ManagementCustomer SuccessSaaS

Posted about 1 hour ago
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🔥 Travel Coordinator - Virtual
Posted about 2 hours ago

📍 United States

💸 60000.0 - 70000.0 USD per year

  • Bachelor’s degree or equivalent work experience
  • 1-3 years of experience in event planning, project management, hospitality, event planning or related field
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Exceptional customer service skills with a passion for hospitality.
  • Requires the willingness and ability to travel as needed.
  • Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Track record of initiative, integrity and good judgement.
  • Highly collaborative with strong interpersonal skills.
  • Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook).
  • Demonstrated expertise in coordinating a high volume of travel arrangements
  • Primary point of contact for employees; responds to all requests in a timely manner.
  • Consistently deliver high standards during events, exceed client expectations and anticipate needs.
  • Manages all travel operations, functions, and logistics for employees.
  • Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
  • Complete all tasks and projects as directed and ensure timely delivery based on deadlines.
  • Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
  • Handle all administrative support for the launch team
  • Provide information and direction to employees and site leaders to ensure excellent coordination and execution of work, with minimal disruption.
  • Follow established escalation procedures and incident reporting procedures.
  • Other duties, as assigned.

Project CoordinationCommunication SkillsMicrosoft ExcelCustomer serviceOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteInterpersonal skillsMS OfficeTeamworkVerbal communicationActive listeningCustomer support

Posted about 2 hours ago
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🔥 PAS Pre-Service Representative REMOTE
Posted about 2 hours ago

📍 United States

🔍 Healthcare

🏢 Company: careers

  • 1-2 years of related insurance and/or authorizations experience.
  • Excellent customer service and interpersonal skills.
  • Proficiency in PC-based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel).
  • Pre-register patients for outpatient procedures.
  • Verify insurance information.
  • Create patient estimates.
  • Provide financial counseling.
  • Collect payments.
  • Provide customer service.

Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsProblem-solving skillsNegotiation skillsActive listeningData entryComputer skillsCustomer support

Posted about 2 hours ago
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🔥 Member Advocate - Support Specialist
Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 Mental Healthcare

  • Proven customer service experience.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and decision-making abilities.
  • Empathy and a genuine desire to help customers.
  • Ability to handle high-stress situations with professionalism and patience.
  • Proficiency in using customer service software and CRM systems.
  • Flexibility to work in shifts, including evenings, weekends and holidays, if required.
  • A positive attitude and a commitment to delivering exceptional customer experiences.
  • Comfort and efficiency with technology.
  • Healthcare, mental healthcare, or insurance knowledge and experience is a great bonus!
  • Respond to Member inquiries via phone, email, text, and chat promptly and professionally.
  • Educate patients on NOCD services and the basics of treatments that we offer..
  • Provide accurate information about our products/services, pricing, policies, and promotions.
  • Troubleshoot and resolve customer issues and concerns efficiently while maintaining a positive attitude.
  • Assist members in rescheduling services and transferring therapists.
  • Provide assistance to Members with technology questions.
  • Document essential patient demographics, referral information, insurance, and contact information.
  • Display empathy, compassion, and cultural sensitivity.
  • Collaborate with other departments to ensure timely resolution of complex customer problems.
  • Keep detailed records of customer interactions, transactions, and inquiries in our CRM system.
  • Follow company policies and procedures to ensure compliance with exceptional customer service standards.
  • Assist in maintaining a high-level of customer satisfaction and loyalty.
  • Maintain confidentiality and security, following HIPAA guidelines.

REST APICommunication SkillsCustomer serviceExcellent communication skillsTroubleshootingData entryTechnical supportCRMCustomer support

Posted about 3 hours ago
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🔥 Customer Support Specialist
Posted about 3 hours ago

📍 Philippines

🧭 Full-Time

🔍 AI

🏢 Company: EverAI

  • Prior experience in customer support, community management, or a similar role
  • Ability to provide effective troubleshooting and problem resolution
  • Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom)
  • Strong, clear communication & collaborative skills (perfectly fluent in English)
  • Goal-orientation, ownership & commitment
  • Doer mindset - we are moving fast and we need people who can find the right balance between execution, planning & strategy
  • #NSFW - you are comfortable building products that are based on uncensored models and content
  • Serve as the first point of contact for customer inquiries, providing timely and effective resolutions.
  • Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services.
  • Provide customer support via email, Discord, and eventually other channels (e.g., live chat).
  • Educate customers on product features, troubleshoot issues, and make tailored recommendations.
  • Monitor customer engagement and proactively address concerns to enhance user experience.
  • Collect, record, and communicate customer feedback and insights to the internal team.
  • Ensure adherence to assigned schedules based on business needs, with flexibility as the company grows.
  • Engage in continuous learning and professional development to enhance customer success skills.
  • Consistently meet performance targets set by the Leadership team to align with the company's vision.

Communication SkillsCustomer serviceProblem-solving skillsTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer Success

Posted about 3 hours ago
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🔥 BeyondTrust Engineer - Remote (Public Trust)
Posted about 3 hours ago

📍 United States of America

🏢 Company: Optiv_Careers

  • Currently holds a Public Trust Clearance
  • Hold and maintain an industry security certification (Security+, CISSP, etc)
  • Experience deploying and administering BeyondTrust Password Safe solution
  • Experience integrating BeyondTrust Password Safe with existing 3rd party solutions
  • Strong understanding of identity and access control technologies and methodologies
  • Strong understanding and experience in Unix and Linux operating systems
  • Initial understanding of leadership concepts and ideas
  • Execute all tasks outlined in the scope of work
  • Work with clients to analyze and understand their needs and objectives
  • Collaborate with Senior Engineers on more complex engagements
  • Aid Associate and Level I Engineers on sophisticated tasking
  • Prepare to lead technical discussions with the client
  • Provide technical support and troubleshooting assistance to clients
  • Serve as a level of mentorship for Associate and Level I Engineers
  • Escalate complex issues to the appropriate teams or engineers as necessary
  • Document project progress, issues, and resolutions in a concise and timely manner
  • Develop and maintain strong relationships with clients to ensure satisfaction
  • Communicate technical concepts effectively to clients
  • Identify and communicate cross-sell and up-sell opportunities with the account team across services
  • Provide Architecture and design deliverables support
  • Install and configure the in-scope BeyondTrust Password Safe On-Premises solution
  • Perform ongoing informal knowledge transfer as part of the engagement

AWSCloud ComputingCybersecurityLDAPMicrosoft Active DirectoryCI/CDRESTful APIsLinuxDevOpsScriptingCustomer support

Posted about 3 hours ago
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🔥 Director of Support - Customer and Technical Services
Posted about 3 hours ago

📍 United States, Canada

💸 140000.0 - 160000.0 USD per year

🔍 SaaS/technology company, radiology, teleradiology, or medical imaging

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedicalWellnessHealth Care

  • 10+ years of experience in customer support with 5+ years of experience in a leadership role within a SaaS or technology company.
  • Proven track record of managing and scaling customer support and technical teams (T1-T3) teams.
  • Extensive analytical skills with experience in producing and defining support metrics, KPIs, and other measurable data.
  • 5+ years’ experience working with Radiology technology (i.e. PACS, worklist management, Clinical reporting).
  • 5+ years working in Radiology, Teleradiology or Medical Imaging.
  • Strong knowledge of customer support software and integrations, such as Jira, and experience with CRM tools (i.e. Salesforce).
  • Excellent interpersonal and communication skills, with the ability to form strong relationships across teams and with customers.
  • Demonstrated ability to lead, coach and develop high-performing teams.
  • Customer-focused mindset with a passion for delivering an exceptional customer experience.
  • Experience building an omni-channel organization (i.e. AI bots, IVR, online chat, ticketing systems).
  • Lead the service organization and optimize the entire customer support functions across Synthesis Health’s solutions.
  • Develop and lead a comprehensive member services strategy aligned with the company’s vision to deliver best in KLAS experiences, focusing on member satisfaction, operational efficiency and growth objectives.
  • Drive Operational excellence in Customer support in pursuit of customer satisfaction and operational efficiency (Best in KLAS).
  • Promote a customer-centric culture focused on improvement and customer satisfaction.
  • Implement a data-driven methodology with an emphasis on the improvement process, qualifying customer issues, leading towards effective prioritization based on impact, urgency and severity.
  • Implement a data-driven closed-loop improvement process, where customer issues and feature requests are categorized within a structured framework that allows for prioritization based on impact, urgency and customer demand.
  • Work cross-functionally with Sales, Product Management, Implementations and other teams as needed to advocate for customers to ensure timely issue resolution.
  • Champion the development of omni-channel and self-service support solutions, including AI-powered chatbots, online chat, IVR, KB to streamline ticket volume and enhance response efficiency.
  • Identify areas of improvement, implement/optimize customer support tools, processes, and workflows leading to enhancing KPI & team performance.
  • Ensure compliance with regulatory requirements and implement quality assurance programs.

LeadershipSQLData AnalysisSalesforceJiraCustomer serviceTeam managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 3 hours ago
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🔥 Customer Support Specialist Level 1 (L1) - US
Posted about 3 hours ago

📍 United States, Canada

🧭 Full-Time

💸 20.0 - 22.0 USD per hour

🔍 Healthcare Technology

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedicalWellnessHealth Care

  • Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
  • Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
  • Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
  • Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
  • Strong attention to detail and commitment to accurate documentation.
  • Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
  • Diagnose and resolve basic technical issues related to product functionality, installation and usage.
  • Escalate unresolved or complex issues to higher-level technical support or internal teams.
  • Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
  • Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
  • Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
  • Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
  • Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
  • Assist in managing customer expectations and delivering solutions within agreed timelines.
  • Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailDocumentationMicrosoft Office SuiteExcellent communication skillsTroubleshootingTechnical supportCRMCustomer support

Posted about 3 hours ago
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🔥 Customer Support Specialist Level 1 (L1) - Canada
Posted about 3 hours ago

📍 United States, Canada

🧭 Full-Time

💸 22.0 - 28.0 CAD per hour

🔍 Healthcare or technology sector

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedicalWellnessHealth Care

  • Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
  • Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
  • Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
  • Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
  • Strong attention to detail and commitment to accurate documentation.
  • Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
  • Diagnose and resolve basic technical issues related to product functionality, installation and usage.
  • Escalate unresolved or complex issues to higher-level technical support or internal teams.
  • Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
  • Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
  • Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
  • Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
  • Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
  • Assist in managing customer expectations and delivering solutions within agreed timelines.
  • Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationMicrosoft Office SuiteExcellent communication skillsAdaptabilityEmpathyVerbal communicationTroubleshootingActive listeningTechnical supportCustomer support

Posted about 3 hours ago
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