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Stakeholder management

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🔥 Head of Strategic Customer Success - Americas

Posted about 1 hour ago

📍 North America

🧭 Full-Time

🔍 SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.

💡 Responsibilities

Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
Shape how we serve our Enterprise segment.
Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.

Leadership Data Analysis People Management Project Coordination Cross-functional Team Leadership Product Analytics Strategic Management Communication Skills Analytical Skills Collaboration Problem Solving Customer service Mentoring Coaching Excellent communication skills Account Management Teamwork Empathy Active listening Relationship management Sales experience Data visualization Stakeholder management Strategic thinking Process improvement Customer support Customer Success SaaS Budget management

Posted about 1 hour ago

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🔥 Global Sr. Project Manager – Customer Success (PMS)

Posted about 2 hours ago

📍 Spain

🔍 Healthcare, SaaS

🔧 Requirements

Proven track record (6+ years including leadership roles managing teams) in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies.
Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills.
Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth.
Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels.
A proactive mindset with a passion for improving processes and driving operational excellence.
Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus.

💡 Responsibilities

Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes.
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery.
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value.

Leadership Project Management Data Analysis Salesforce Cross-functional collaboration Stakeholder management CRM Customer Success SaaS Budget management

Posted about 2 hours ago

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🔥 IT Project Manager and Customer Service Director (Information Technology Project & Portfolio Manager 2)

Posted about 2 hours ago

📍 United States of America

🧭 Employee

💸 8504.0 - 13148.0 USD per month

🔍 Public Safety

🏢 Company: sor_external_career_site

🔧 Requirements

Experience and/or education in Computer Science, Information Technology, Project Management, or a related field
Supervisory experience of direct reports and leading diverse teams
Ability to work onsite at the Portland headquarters office a minimum of two days per week
Proven ability to lead and develop a team, fostering a collaborative and high-performance culture
Strong leadership skills and ability to establish and maintain effective working relationships with superiors, subordinates, peers and other agencies and the public
Familiarity with PMBOK/BABOK (Project Management certification preferred)
Strong planning skills with demonstrated ability to prioritize tasks among projects.
Maintains the confidentiality and integrity of sensitive information
Expertise in identifying, assessing, and prioritizing risks and issues, and implementing mitigation strategies
Ability to present complex technical ideas and concepts to leadership, technical teams and stakeholders
Strong skills in interpersonal relationships, verbal and written communication, business management, business ethics, conflict management, and project management

💡 Responsibilities

Ensure the OLCC project management office and development team is aligned with the vision and direction of the OLCC’s strategic plan and the Project Portfolio Performance office within Enterprise Information Services.
Supervise direct reports such as coordination of and monitoring the daily work schedule and assigning work priorities to meet planned work schedules
Set performance goals and objectives for the unit and implement measurements to report on progress and quality of service. Develop, implement and evaluate policies, processes and procedures for the operations of the section. Advise the CIO and provide leadership within the agency about best practices and lessons learned.
Ensure the development and implementation of information technology policies, standards and procedures; ensuring alignment with Federal and state regulations, contractual requirements and industry best practices.
Actively promotes and supports the agency’s affirmative action plan and diversity program, along with related policies and practices. Helps achieve agency affirmative action goals through recruitment, hiring, employee development and training. Works with the Information Services Leadership in creating a positive work environment. Encourages employees to value diversity and helps create a climate of mutual acceptance and understanding.
Expertise in guiding teams and stakeholders through organizational change.
Provide direction and supervision to information technology staff.
Recruit, hire, mentor, coach, supervise, and provide training for staff. Set performance expectations for staff reporting directly and through matrix relationships.
Provide coaching and give feedback on individual and team performance and provide training if applicable. Participate in disciplinary actions and terminations, and respond to grievances, when necessary.
Develop enterprise program and service goals, objectives and develop performance measures.
Participate in the development and implementation of the Information Services division strategic plan.
Participate in the development and implementation of the Information Services biennial budget. Participate in creation of Policy Option Packages for Information Services and/or business solutions with an IT component. Participate in providing cost and impact analysis for proposed legislation.
Direct Information Services procurement activities as they relate to section, including contract preparation, purchasing and contract administration.

Leadership Project Management Software Development SQL Business Analysis People Management Project Coordination Customer service Risk Management Stakeholder management Change Management Budget management

Posted about 2 hours ago

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🔥 Design Operations Manager

Posted about 2 hours ago

📍 United States

🔍 Software Development

Leadership Project Management UI Design User Experience Design Project Coordination Product Operations Cross-functional Team Leadership Operations Management Agile methodologies Stakeholder management Process improvement

Posted about 2 hours ago

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🔥 Principal Product Manager – Salesforce Platform & Generative AI (Viator)

Posted about 3 hours ago

📍 Oxford, London or Lisbon office and co-working space in Kraków

🔍 Customer Service

🏢 Company: Tripadvisor👥 1001-5000💰 $300,000,000 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoInternet Hospitality Information Services E-Commerce Restaurants Vacation Rental Hotel Travel Social Media

🔧 Requirements

6+ years of product management experience using agile methodologies
Excellent communication skills
Consumer facing digital product management experience
Strong logical reasoning, attention to detail and problem-solving skills
Curiosity driven mindset that seeks to understand customer problems and build products that solve for those problems and customers love to use
Completely comfortable with using data and data tools to build understanding and insight
The passion to deliver a high quality user experience
Goal orientation and demonstrated record of success in previous endeavors; motivated to deliver exceptional results, driven by a strong work ethic
Strong motivation to be successful in a product management career; product management experience not required
Strong expertise in Salesforce Platform and working with complimentary third party vendors
Familiarity with JIRA, Agile methodologies, and A/B testing frameworks.
Experience with Generative AI applications, particularly in customer service, automation, or personalisation.
Experience with AI/ML-driven personalisation and recommendation systems.
Background in customer service technology or automation solutions.
Understanding of API integrations and third-party AI tools within Salesforce.

💡 Responsibilities

Help lead the Salesforce Platform strategy, ensuring alignment with Viator’s business goals.
Work with third party vendors to develop and implement Generative AI-powered features to optimise customer interactions and support automation within Salesforce platform.
Define and execute a product roadmap for Salesforce enhancements, prioritising based on impact, feasibility, and customer and agent needs.
Collaborate with engineering, CS operations, data science, analytics , design and third party vendors to design and deploy scalable AI-driven solutions.
Partner with R&D pods outside the CS org to deliver on company-level initiatives, ensuring Salesforce capabilities support broader strategic goals.
Drive process automation and workflow improvements within Salesforce, enhancing operational efficiency.
Utilise customer and agent insights, analytics, and research to identify pain points and opportunities for innovation.
Take ownership of key performance metrics to measure product success and continuously iterate for improvement.
Lead A/B testing and experimentation to validate AI and Salesforce feature effectiveness.
Conduct competitive analysis to benchmark Viator’s capabilities against industry standards.
Communicate effectively with senior leadership and stakeholders, ensuring alignment on priorities and product direction.

Agile Product Management Salesforce Cross-functional Team Leadership Product Development API testing Communication Skills Analytical Skills Customer service Stakeholder management A/B testing

Posted about 3 hours ago

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🔥 Digital Project Manager II

Posted about 3 hours ago

📍 United States

💸 90000.0 - 110000.0 USD per year

🔍 Digital Agency

🔧 Requirements

Experience in a digital agency
Well-versed in project management processes
Thrives in a fast-paced environment
Ready to multitask across diverse environments and dynamic enough to be able to learn new technologies and adopt new approaches.

💡 Responsibilities

Manage multiple programs simultaneously.
Partner with our client services team to ensure exceptional delivery of clients' needs.
Work closely with our paid, earned & owned media, digital intelligence, and executive leadership teams during every phase of our programs.
Work with client services and channel teams to set, measure, and achieve goals targeted at delivering high-quality services for clients.
Multitask across diverse environments and dynamic enough to be able to learn new technologies and adopt new approaches.

Project Management Agile Project Coordination Client relationship management Cross-functional collaboration Stakeholder management Digital Marketing Budget management

Posted about 3 hours ago

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🔥 Procurement Analyst

Posted about 3 hours ago

📍 United States, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Hong Kong, United Kingdom

💸 70800.0 - 99100.0 USD per year

🔍 Procurement

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal Tech Document Management Information Technology Legal Software

🔧 Requirements

1+ years in procurement or a related field, focusing on process improvements and stakeholder service.
Willingness and aptitude to engage in negotiations for renewals and new deals, ensuring beneficial outcomes for the organization.
Ability to effectively support internal stakeholders without imposing mandates, fostering cooperative relationships.
Eager to learn and derive enjoyment from managing contracts, enhancing processes, and driving efficiencies.
Proactively seeks opportunities to streamline procurement activities, improving overall operational effectiveness.

💡 Responsibilities

Analyze procurement data to identify opportunities for process enhancements and drive efficiency.
Manage contract renewals and negotiate new deals with a compliance-oriented focus, ensuring alignment with company objectives and policies.
Administer and manage Purchase Orders, ensuring accuracy and alignment with company policies.
Maintain the SaaS procurement tool for seamless operations, user support, and accurate data tracking.
Regularly assess purchase orders and invoices for accuracy and adherence to policies.
Engage with internal teams and vendors to resolve procurement discrepancies and foster positive stakeholder relationships.

Data Analysis Microsoft Excel Compliance Negotiation skills Stakeholder management Process improvement SaaS

Posted about 3 hours ago

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🔥 Senior Product Manager

Posted about 3 hours ago

📍 Poland, Romania, Canada, United States, Bulgaria

🔍 IT

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🔧 Requirements

Fluent English (C1 level or higher) and fluent Ukrainian
Proven experience as a Product Manager in the tech or e-commerce space
Experience working with startups and launching products from scratch
Strong entrepreneurial spirit and a desire to grow into a leadership role
Excellent communication and collaboration skills, with the ability to influence and inspire cross-functional teams
Data-driven mindset with a track record of making impactful decisions based on analytics and user feedback
Strategic thinking with the ability to balance long-term vision and immediate priorities

💡 Responsibilities

Define and execute a compelling product roadmap aligned with the company’s vision and customer needs.
Work closely with the development, sales, and marketing teams to ensure seamless product delivery and market fit.
Leverage user feedback, analytics, and market research to refine and optimize product features.
Identify opportunities for product innovation, lead ideation sessions, and oversee feature development from concept to launch.
Collaborate on go-to-market strategies, user acquisition campaigns, and long-term business scaling efforts.

Leadership Business Development Data Analysis Product Management Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Market Research Stakeholder management Strategic thinking SaaS A/B testing

Posted about 3 hours ago

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🔥 Customer Marketing Manager (Enterprise Healthcare Software)

Posted about 4 hours ago

📍 USA

🔍 Healthcare Software

🔧 Requirements

5+ years of marketing experience, ideally in a B2B SaaS environment
Willingness and ability to travel to events throughout the US for customer events, including some overnight travel may be required throughout the year.
Strong project management skills, with the ability to handle multiple initiatives simultaneously and prioritize in a fast-paced environment.
Excellent written and verbal communication skills, with a proven ability to create impactful marketing content and sales enablement materials.
Results-oriented marketer proficient in using HubSpot or related CRM to analyze marketing data, metrics, and KPIs to evaluate success and inform decision-making.
Passion for connecting with and understanding customers
Demonstrated experience working cross-functionally with Customer Success, Account Management, Product, and other Marketing teams to drive customer retention and expansion.

💡 Responsibilities

Develop and execute Authenticx's customer marketing strategy to drive customer retention and expansion.
Build rapport with customers to increase customer advocacy, tell their stories, and drive revenue opportunities.
Manage and execute customer events and groups, including our annual summit and Customer Advisory Board, to drive engagement, community, and expansion
Develop and execute customer marketing programs through a variety of channels, including email, events, webinars, direct mail, and account-based marketing
Identify and leverage Authenticx’s biggest advocates to develop customer referrals, testimonials, and case studies
Create impactful customer emails, including automated workflows, to drive adoption, retention, and renewal
Collaborate cross-functionally to develop collateral, campaigns, experiences, and for Authenticx’s customer base
Track and analyze program performance, effectiveness, and ROI. Use data to inform strategy and next steps.

Project Management Data Analysis Communication Skills Customer service RESTful APIs Account Management Cross-functional collaboration Sales experience Market Research Marketing Stakeholder management Digital Marketing CRM Customer Success SaaS A/B testing

Posted about 4 hours ago

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🔥 People Product Manager

Posted about 4 hours ago

💸 99000.0 - 124000.0 USD per year

🔍 Software Development

🏢 Company: Pax8👥 1001-5000💰 $50,000,000 Debt Financing over 1 year ago🫂 Last layoff 11 months agoMarketplace Infrastructure Enterprise Software Cloud Management

🔧 Requirements

Proven experience as a Product Manager or Owner, or similar role — ideally in a people facing HR function such as Business Partnering, Employee Experience or Talent Development and Management /HR Technology or Operations.
AI-curious and savvy, with an interest in how emerging technologies can enhance people experiences
Deep understanding of product lifecycle management, Agile methodologies, and stakeholder management.
Experience with HR systems and people technology (e.g., Workday, Greenhouse, Culture Amp, or similar platforms). Prior experience in a People Operations function a bonus.
A natural curiosity for how tech and digital communications can simplify, scale and elevate employee experiences.
An understanding of when a tech-led solution isn’t the answer and ability to devise innovative alter
Exceptional communication and collaboration skills — you're as comfortable translating business needs into technical requirements as you are presenting solutions to senior stakeholders.
A passion for delivering products that put employees at the centre.

💡 Responsibilities

Build People Experience products from the ground up using Agile HR, design thinking, and go-to-market practices.
manage your products throughout the entire lifecycle driving innovation and continuous improvement through iterative product development cycles
Own and prioritize your product backlog to drive feature releases that meet the continuously evolving needs of the business
Measure and report on the efficacy of your products, telling compelling stories to our stakeholders with data and surfacing people insights from product usage
Work closely with cross-functional teams, acting as the bridge between People COEs, business stakeholders and other enabling functions such as Operations, Finance and Tech Services.
Champion a product mindset within the People team, embedding agile ways of working to iterate and continuously improve experiences.

Agile Business Analysis Data Analysis People Management Product Management User Experience Design HR Management Product Operations Cross-functional Team Leadership Product Development Product Analytics Communication Skills Analytical Skills Collaboration Agile methodologies RESTful APIs Data visualization Stakeholder management Strategic thinking Financial analysis

Posted about 4 hours ago

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