IT Project Manager and Customer Service Director (Information Technology Project & Portfolio Manager 2)

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Requirements:

• Experience and/or education in Computer Science, Information Technology, Project Management, or a related field
• Supervisory experience of direct reports and leading diverse teams
• Ability to work onsite at the Portland headquarters office a minimum of two days per week
• Proven ability to lead and develop a team, fostering a collaborative and high-performance culture
• Strong leadership skills and ability to establish and maintain effective working relationships with superiors, subordinates, peers and other agencies and the public
• Familiarity with PMBOK/BABOK (Project Management certification preferred)
• Strong planning skills with demonstrated ability to prioritize tasks among projects.
• Maintains the confidentiality and integrity of sensitive information
• Expertise in identifying, assessing, and prioritizing risks and issues, and implementing mitigation strategies
• Ability to present complex technical ideas and concepts to leadership, technical teams and stakeholders
• Strong skills in interpersonal relationships, verbal and written communication, business management, business ethics, conflict management, and project management

Responsibilities:

• Ensure the OLCC project management office and development team is aligned with the vision and direction of the OLCC’s strategic plan and the Project Portfolio Performance office within Enterprise Information Services.
• Supervise direct reports such as coordination of and monitoring the daily work schedule and assigning work priorities to meet planned work schedules
• Set performance goals and objectives for the unit and implement measurements to report on progress and quality of service. Develop, implement and evaluate policies, processes and procedures for the operations of the section. Advise the CIO and provide leadership within the agency about best practices and lessons learned.
• Ensure the development and implementation of information technology policies, standards and procedures; ensuring alignment with Federal and state regulations, contractual requirements and industry best practices.
• Actively promotes and supports the agency’s affirmative action plan and diversity program, along with related policies and practices. Helps achieve agency affirmative action goals through recruitment, hiring, employee development and training. Works with the Information Services Leadership in creating a positive work environment. Encourages employees to value diversity and helps create a climate of mutual acceptance and understanding.
• Expertise in guiding teams and stakeholders through organizational change.
• Provide direction and supervision to information technology staff.
• Recruit, hire, mentor, coach, supervise, and provide training for staff. Set performance expectations for staff reporting directly and through matrix relationships.
• Provide coaching and give feedback on individual and team performance and provide training if applicable. Participate in disciplinary actions and terminations, and respond to grievances, when necessary.
• Develop enterprise program and service goals, objectives and develop performance measures.
• Participate in the development and implementation of the Information Services division strategic plan.
• Participate in the development and implementation of the Information Services biennial budget. Participate in creation of Policy Option Packages for Information Services and/or business solutions with an IT component. Participate in providing cost and impact analysis for proposed legislation.
• Direct Information Services procurement activities as they relate to section, including contract preparation, purchasing and contract administration.