Network Operations Center (NOC) Manager

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Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in network management, with at least 2 years in a leadership role.
• Preference for knowledge of OpenNMS, LibreNMS, zabbix.
• Preference for experience working with Mikrotik and Siklu.
• Hands-on experience with network monitoring tools and software.
• Native English speaker or English C2 level; multilingual (Spanish, Chinese) is a plus.
• Excellent written and verbal communication skills for leading and collaborating in a remote team.
• Strong analytical and problem-solving skills, with task prioritization abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional attention to detail and organizational skills.
• Experience managing remote teams and working with offshore resources.
• Strong interpersonal skills, persistence, and a goal-oriented mindset.
• Ability to adapt to a dynamic environment and manage multiple priorities.

Responsibilities:

• Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of the network infrastructure.
• Monitor network performance and identify potential issues while proactively implementing solutions to prevent service disruptions.
• Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
• Collaborate with IT, Engineering, and Security teams to resolve complex network issues and optimize performance.
• Ensure compliance with industry regulations and security standards for data protection and network integrity.
• Stay updated with emerging technologies and trends in network management for continuous improvement.
• Manage remote team members effectively, fostering collaboration and ensuring necessary support and resources are provided.