Network Operations Center (NOC) Manager

Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience in network management, with at least 2 years in a leadership role. Preference for knowledge of OpenNMS, LibreNMS, zabbix. Preference for experience working with Mikrotik and Siklu. Hands-on experience with network monitoring tools and software. Native English speaker or English C2 level; multilingual (Spanish, Chinese) is a plus. Excellent written and verbal communication skills for leading and collaborating in a remote team. Strong analytical and problem-solving skills, with task prioritization abilities. Ability to work independently and collaboratively in a fast-paced environment. Exceptional attention to detail and organizational skills. Experience managing remote teams and working with offshore resources. Strong interpersonal skills, persistence, and a goal-oriented mindset. Ability to adapt to a dynamic environment and manage multiple priorities.

Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of the network infrastructure. Monitor network performance and identify potential issues while proactively implementing solutions to prevent service disruptions. Develop, implement, and maintain standard operating procedures and best practices for the NOC team. Collaborate with IT, Engineering, and Security teams to resolve complex network issues and optimize performance. Ensure compliance with industry regulations and security standards for data protection and network integrity. Stay updated with emerging technologies and trends in network management for continuous improvement. Manage remote team members effectively, fostering collaboration and ensuring necessary support and resources are provided.