Technical Account Manager

Proven track record of building strong relationships within organizations. Strong focus on customer service and prioritizing strategic opportunities. Exceptional organizational skills for consistent follow-up with customers. Experience in developing and shipping high-quality user interfaces. Collaboration skills in team environments and across functions. Strong problem-solving skills with a user impact focus. Technology agnostic mindset and ability to adapt. Outstanding communication skills for articulating technical details.

Partner with growth team to identify customer needs and opportunities. Write proposals, create scope documents, and develop POCs for customers. Collaborate with engineers, designers, and protocol researchers. Attend business development calls to explain solutions and identify integration opportunities. Capture customer feedback on technical requirements and feature requests. Manage follow-ups and ensure timely communication with customers. Build strong relationships with partners' technical teams. Deliver demos, technical workshops, and educate customers on solutions. Oversee onboarding process, ensuring customer satisfaction.