Virtual Medical Assistant
New
H
HireHawkHealthcare administration
Must currently be based in Mexico, Monday through Friday, 8:00 AM to 5:00 PM Pacific TimeContract
Salary1,200 - 1,400 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong spoken and written English
- Required Skills
- EHRHIPAA
Requirements
- Have previous experience in medical administrative support, patient scheduling, medical reception, or a similar healthcare support role.
- Have experience supporting a U.S. neurology practice or another U.S. medical specialty.
- Have working knowledge of insurance verification, referrals, and prior authorization processes.
- Have strong spoken and written English and confidence handling patient phone calls throughout the workday.
- Have experience scheduling appointments and managing calendars for multiple physicians or healthcare providers.
- Be familiar with medical terminology, patient registration, EHR systems, and medical office workflows.
- Be currently based in Mexico.
- Be available full-time Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
Responsibilities
- Serve as a professional and empathetic first point of contact for patients calling the practice.
- Schedule and reschedule appointments and manage calendars across multiple healthcare providers.
- Maintain patient demographics, appointment information, and administrative records in the practice's EHR.
- Support insurance eligibility and benefits verification.
- Coordinate referrals and follow through on required documentation.
- Support prior authorization workflows and administrative follow-ups with patients, providers, insurers, and internal team members.
- Keep providers and internal staff informed about scheduling changes, patient needs, and administrative issues.
- Protect confidential patient information and follow HIPAA-compliant procedures in communications and documentation.
- Participate in team meetings, training sessions, and process improvements, and learn Epic as the practice implements it.
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