Medical Virtual Assistant - Patient Access & Intake Operations
New
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Legion HealthMental Health
Fully Remote, 1:00 PM to 9:30 PM Central TimeContractMiddle
Salary5 - 15 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years of experience
- Required Skills
- EHRCRM
Requirements
- 2+ years of experience in healthcare operations, patient support, medical administration, or telehealth.
- Exceptional spoken and written English communication skills.
- Strong empathy and ability to remain calm while assisting frustrated or anxious patients.
- Highly organized with the ability to manage multiple patient conversations simultaneously.
- Strong preference for licensed or trained healthcare professionals outside the U.S. (e.g., pharmacists, nurses, physicians).
- Experience with pharmacy, behavioral health, or ADHD intake workflows is highly preferred.
- Comfortable using tools such as Slack, Dialpad, CRM, or EHR platforms.
- Ability to work within a non-clinical scope while maintaining healthcare fluency.
- Reliable, high-speed internet connection.
- Ability to work consistent hours from 1:00 PM to 9:30 PM Central Time.
Responsibilities
- Respond to patient leads and booked appointments across phone, messaging, and internal systems.
- Communicate clearly and warmly to welcome patients and explain appointment expectations.
- Manage patient intake workflows, including scheduling, paperwork follow-up, and onboarding tasks.
- Monitor and resolve patient blockers such as missing documentation, insurance issues, or pharmacy questions.
- Support ADHD-related patient preparation and logistics documentation.
- Document patient interactions accurately to provide context for clinical teams.
- Escalate patient concerns, prescription needs, and clinical questions to appropriate staff.
- Identify and report recurring patient issues to improve operational workflows.
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