Recruitment & Client Support Virtual Assistant (NDIS/Aged Care)
O
Outsourced StaffNDIS disability support
Listing location: Philippines; Remote, home based., 11:00 am to 7:00 pm Adelaide time; primary phone coverage from 4:00 pm to 7:00 pm; Wednesday to Sunday including weekend shifts. Applicable time zone, working days and weekend roster will be confirmed before commencement.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent spoken English; strong written English.
- Experience
- 2+ years is ideal
- Required Skills
- Customer serviceCRM
Requirements
- Have proven experience in a customer service, administration, recruitment support, or coordination role; 2+ years is ideal.
- Communicate clearly and confidently in spoken English, including over the phone.
- Have strong written English, reading comprehension, and attention to detail.
- Bring a warm, patient, and professional customer service approach.
- Use sound judgement to resolve issues or escalate them when appropriate.
- Be organised and able to manage competing priorities and interruptions.
- Be confident using CRMs, calendars, online documents, and AI-assisted tools, and quick to learn new systems.
- Follow procedures, maintain accurate records, and handle confidential information appropriately.
- Be available for the agreed working hours and weekend roster.
- Have reliable internet and a quiet, professional environment for phone calls.
- NDIS knowledge, rostering or service coordination, recruitment administration, and phone screening are highly regarded.
Responsibilities
- Review resumes against recruitment priorities, including location, availability, experience, and role requirements.
- Use an AI screening tool to review applications and check its results.
- Conduct phone pre-screens using an agreed checklist and maintain accurate applicant records.
- Book suitable applicants into the Recruiter's calendar and provide screening notes.
- Monitor the CRM for upcoming reports and retrieve relevant case notes, goals, and participant profile information.
- Generate draft reports with the client's approved AI reporting agent and check them against reporting guidelines and source information.
- Prepare draft reports for Team Leader review, flag unclear or missing information, and update report status records.
- Respond to after-hours and weekend calls and assist with routine roster enquiries and approved roster changes.
- Record calls and follow-up actions, escalate urgent or out-of-authority matters, and provide clear handovers.
- Follow documented procedures and help document processes as tasks are handed over.
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