Senior Client Partner
New
M
MindtickleRevenue enablement SaaS
Remote, USFull-TimeSenior
Salary200,000 - 250,000 USD per year
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Job Details
- Experience
- 6+ years of experience in client service, consulting, strategy, or customer success roles.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 6+ years of experience in client service, consulting, strategy, or customer success roles.
- Bring experience managing large-scale, client-facing programs with multiple stakeholders.
- Have experience in consultative selling, customer success, or account management, ideally in SaaS or technology environments.
- Demonstrate success managing renewals and driving account expansion.
- Be able to engage senior executives and translate complex ideas into actionable plans.
- Be able to lead strategic conversations focused on ROI, adoption, and long-term outcomes.
- Have a strong grasp of Mindtickle’s product suite and services and be comfortable translating client needs into technical solutions.
- Use customer metrics to inform decisions and proactive client engagement.
- Experience at a top-tier management consulting or professional services firm is preferred.
- Prior account management and quota-carrying experience is preferred.
- An advanced degree, such as an MBA or equivalent, is preferred.
- Be willing to travel domestically or internationally as needed.
Responsibilities
- Lead discovery conversations to uncover client pain points, challenges, and needs.
- Serve as the primary contact for assigned clients and align Mindtickle solutions with their business goals.
- Translate client goals and challenges into actionable plans and drive product adoption and ROI.
- Manage renewal conversations by demonstrating ROI, mitigating churn risks, and building stakeholder alignment.
- Identify and drive cross-sell and upsell opportunities through strategic account planning.
- Build relationships across client organizations, including with C-suite stakeholders.
- Lead QBRs, MBRs, and ongoing conversations focused on customer ROI and long-term impact.
- Monitor customer ROI, monthly active users, health scores, GRR, and NRR to address risks and opportunities.
- Collaborate with Engagement Managers and other internal teams to support delivery, client satisfaction, and account growth.
- Manage complex, multi-stakeholder client programs with clear ownership and outcomes.
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