- Lead discovery conversations to uncover client pain points, challenges, and needs.
- Serve as the primary contact for assigned clients and align Mindtickle solutions with their business goals.
- Translate client goals and challenges into actionable plans and drive product adoption and ROI.
- Manage renewal conversations by demonstrating ROI, mitigating churn risks, and building stakeholder alignment.
- Identify and drive cross-sell and upsell opportunities through strategic account planning.
- Build relationships across client organizations, including with C-suite stakeholders.
- Lead QBRs, MBRs, and ongoing conversations focused on customer ROI and long-term impact.
- Monitor customer ROI, monthly active users, health scores, GRR, and NRR to address risks and opportunities.
- Collaborate with Engagement Managers and other internal teams to support delivery, client satisfaction, and account growth.
- Manage complex, multi-stakeholder client programs with clear ownership and outcomes.
Account ManagementCustomer Success