Client Success Manager, West

New

Remote - United StatesFull-TimeManager

Salary$78,400 - $131,700 a year; This role is commission eligible

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Job Details

Languages: Where applicable, fluency in English and languages relevant to the working market.
Experience: Minimum of five years of experience working in client support, client success, customer success, relationship management or a comparable post-sales customer-facing role.
Required Skills: Customer SuccessClient relationship managementCRM

Have at least five years of experience in client support, client success, customer success, relationship management or a comparable post-sales customer-facing role.
Have experience working with clients using data, analytics, software, digital workflows or business-information solutions.
Bring customer success or account servicing experience supporting adoption, value realization, customer health visibility and renewal readiness.
Understand modern Customer Success practices, including success planning, customer maturity progression, T-Minus Retention Planning and risk mitigation.
Be able to use customer health indicators, usage trends, adoption data, CRM information and customer feedback to prioritize actions.
Be able to build and maintain relationships with clients and internal stakeholders.
Have strong collaboration and influencing skills, and excellent listening, presentation and communication skills.
Be able to discuss AI-enabled capabilities and automation opportunities from a customer-value and business-outcome perspective.
Work independently, solve problems and execute effectively against plans.
Be willing and able to travel up to 25% as required.
Where applicable, be fluent in English and languages relevant to the working market.

Drive adoption, value realization, client satisfaction, customer health visibility, maturity support and renewal readiness for assigned clients.
Monitor customer health indicators, maturity signals, adoption activity, risks and growth signals, and share insights with Sales and internal stakeholders.
Identify adoption barriers, use-case gaps and practical next steps to support client maturity and business outcomes.
Contribute customer health, adoption, maturity, value and risk input to T-Minus retention planning with Sales.
Execute Client Success playbooks for adoption, customer health, value realization and retention readiness.
Maintain client solution value plans connecting customer objectives, adoption priorities, success measures and value realization.
Build client relationships through regular engagement, service reviews and business-outcome discussions.
Identify risks to client goals and work with the virtual team on risk mitigation or get-well plans.
Coordinate internal and external stakeholders and communicate Voice of the Client feedback and improvement opportunities.
Maintain accurate CRM and internal-tool information for customer health visibility, success planning and reporting.

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