Client Success Manager, Chicago/Midwest

New

Remote - United StatesFull-TimeManager

Salary$78,400 - $131,700 a year; This role is commission eligible

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Job Details

Languages: Where applicable, fluency in English and languages relevant to the working market.
Experience: Minimum of five years of experience working in client support, client success, customer success, relationship management or a comparable post-sales customer-facing role.
Required Skills: Customer SuccessClient relationship management

Have at least five years of experience in client support, client success, customer success, relationship management, or a comparable post-sales customer-facing role.
Have experience working with clients using data, analytics, software, digital workflows, or business-information solutions.
Bring customer success or account-servicing experience driving adoption, value realization, customer health visibility, and renewal readiness.
Use customer health indicators, usage trends, adoption data, CRM information, and customer feedback to prioritize actions.
Understand customer success practices including success planning, customer maturity progression, value realization, T-Minus Retention Planning, and risk mitigation.
Build and maintain relationships with clients and internal stakeholders; demonstrate collaboration and influencing skills.
Have listening, presentation, communication, and interpersonal skills for working at all business levels.
Discuss AI-enabled capabilities and automation opportunities from a customer-value and business-outcome perspective without owning technical implementation or architecture.
Work independently, solve problems, and execute effectively against plans.
Be willing to travel up to 25% as required.
Where applicable, have fluency in English and languages relevant to the working market.

Drive adoption, value realization, client satisfaction, customer health visibility, maturity support, and renewal readiness for assigned clients.
Monitor customer health, maturity, adoption, risk, and growth signals, and share relevant insights with Sales, Client Success leadership, and internal stakeholders.
Identify adoption barriers and use-case gaps, and recommend practical steps to support client maturity and business outcomes.
Contribute customer health, adoption, value, maturity, and risk input to retention and T-Minus planning with Sales.
Execute Client Success playbooks for adoption, customer health, value realization, retention readiness, and consistent customer outcomes.
Maintain client solution value plans linking objectives, adoption priorities, success measures, and value realization.
Build client relationships through regular engagement and deliver service reviews covering adoption, value progress, sentiment, and next steps.
Coordinate internal and external stakeholders and work with specialist teams when technical support is needed.
Capture and communicate client feedback, adoption trends, maturity insights, risk indicators, and product or service improvement opportunities.
Maintain timely, accurate information in CRM systems and internal tools for customer health visibility, success planning, and reporting.

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