Customer Success Manager - Enterprise
New
K
KEVK-12 software
Remote - U.S.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
- Have experience with K-12 software; this is a must.
- Build trusted relationships with customers at multiple levels, including executive stakeholders.
- Connect technology to customer goals and measurable business outcomes using strong business acumen.
- Demonstrate a track record of driving product adoption, engagement, retention, and growth.
- Bring excellent written, verbal, and executive communication skills.
- Have strong presentation, problem-solving, and influencing skills.
- Collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams.
- Payments, accounting, or K-12 experience is an asset.
Responsibilities
- Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset.
- Deliver against renewal and payments-growth targets while identifying and generating qualified expansion opportunities.
- Build relationships with district leadership and key stakeholders, providing strategic guidance and problem-solving.
- Help customers maximize return on investment by understanding their goals and driving product adoption and value.
- Conduct regular customer meetings and semi-annual business reviews with district and executive leadership.
- Bring customer feedback to KEV and collaborate across teams to drive improvements.
- Partner with Sales and Marketing to develop customer references, case studies, testimonials, referrals, and other advocacy opportunities.
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