Enterprise Customer Success Manager
New
V
Versa NetworksNetwork security
United StatesFull-TimeManager
SalaryThe pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range of $160,000 to $210,000.
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Job Details
- Experience
- Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessAccount ManagementReportingRisk Management
Requirements
- Have a minimum of 10 years of experience in a similar Customer Success, Account Management, or Project Manager role.
- Have experience directing and managing deliverables for complex customer-facing projects.
- Demonstrate a record of establishing and maintaining exceptional client relationships that fuel growth.
- Bring strong organization skills.
- Communicate confidently with stakeholders at all levels by phone, email, or in person.
- Be comfortable working in a highly matrixed environment.
Responsibilities
- Organize and facilitate internal resources to meet customer deliverables on time.
- Coordinate Versa work to ensure completion of deliverables.
- Develop and manage project plans that show the status of key deliverables and risks.
- Work with Versa stakeholders to track customer deliverables accurately.
- Partner with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to support customer satisfaction with Versa solutions.
- Provide customers with guidance and recommendations to maximize the value of Versa solutions.
- Create revenue growth opportunities through upselling and cross-selling.
- Produce monthly, quarterly, and ad hoc reports for customers and Versa stakeholders.
- Engage appropriate internal resources to support successful project implementation and enhancements.
- Document and lead customer engagement information, including critical contacts, statuses, and next steps.
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