Enterprise Customer Success Manager
New
W
WhippyCustomer success SaaS
This is a remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeManager
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 5+ years in customer success or account management at a technical SaaS product
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 5+ years of experience in customer success or account management at a technical SaaS product.
- Have experience owning large accounts with multiple stakeholders and significant revenue at stake.
- Be based in Latin America or the US.
- Have fluent written and spoken English.
- Be able to work Eastern hours; the workday starts at 8am ET.
- Communicate clearly in writing and on calls, set expectations, and proactively keep customers and teammates informed.
- Be comfortable learning technical products and building useful solutions without needing to code.
- Be comfortable owning retention, expansion, and upgrade conversations.
- Be self-directed, organized, proactive, and calm under pressure.
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Own a book of business from onboarding through renewal and expansion as the single point of contact and trusted advisor.
- Run a proactive cadence for every account, including prepared calls, clear agendas, mutual success plans, and follow-through.
- Master Whippy's products and build workflows, AI agents, and automations to solve customer problems.
- Manage relationships with executives, recruiters, and operations teams at large customers, supported by account plans.
- Own gross and net revenue retention and connect product usage to customer business outcomes.
- Identify expansion signals and hand warm leads to sales when usage outgrows the contract.
- Turn customer wins into case studies, references, and testimonials.
- Share customer feedback with product, sales, and engineering teams.
- Experiment with improvements and document what you learn.
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